Paul V Duckmanton

Complaint Regarding Unsatisfactory Food…
Complaint Regarding Unsatisfactory Food Delivery
Morning,
Summary of Issue
I am writing to express my dissatisfaction with the meal delivered to me recently. The condition in which the meal arrived was wholly unacceptable. I have used your delivery services on numerous occasions without issue, but this particular experience was markedly different.
Details of the Delivery
Last night's delivery was not fit for consumption; none of the items were intact. All containers had been broken and their contents mixed up inside the plastic carrier bag. The meal appeared to have been squashed into the delivery bag, causing the food to spill and mix together during its short journey. It seems likely that the rider was carrying more than one order, which resulted in our meal being over-packed and subsequently damaged.
Evidence Provided
I have attached photographs which accurately depict the state in which the meal was delivered.
Actions and Expectations
I would like to make it clear that I am not seeking a free meal. My concern is with the quality and handling of the delivery. to review the delivery process from the Golden Currey restaurant and possibly consult local food standards authorities.
It is evident that the meal was likely prepared to a high standard at the restaurant, but it was ruined during the delivery process.
Request for Response
I ask that you review your statement regarding this incident and provide advice on how the situation will be addressed.
Regards,

Complaint Regarding Unsatisfactory Food Delivery
Morning,
Summary of Issue
I am writing to express my dissatisfaction with the meal delivered to me recently. The condition in which the meal arrived was wholly unacceptable. I have used your delivery services on numerous occasions without issue, but this particular experience was markedly different.
Details of the Delivery
Last night's delivery was not fit for consumption; none of the items were intact. All containers had been broken and their contents mixed up inside the plastic carrier bag. The meal appeared to have been squashed into the delivery bag, causing the food to spill and mix together during its short journey. It seems likely that the rider was carrying more than one order, which resulted in our meal being over-packed and subsequently damaged.
Evidence Provided
I have attached photographs which accurately depict the state in which the meal was delivered.
Actions and Expectations
I would like to make it clear that I am not seeking a free meal. My concern is with the quality and handling of the delivery. to review the delivery process from the Golden Currey restaurant and possibly consult local food standards authorities.
It is evident that the meal was likely prepared to a high standard at the restaurant, but it was ruined during the delivery process.
Request for Response
I ask that you review your statement regarding this incident and provide advice on how the situation will be addressed.
Regards,

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