Christy Cox

Tried to buy an item in the sale that was 50% off using my phone. Spent nearly an hour and the website is so poor it wouldn’t update, kept adding 3 to my cart, wouldn’t let me update it to just 1. Checked all my safari activity to verify this and I have screenshots. Remembered it again today, still listed on the website as for sale. Contacted them on WhatsApp and was told no it’s only the full price one and they won’t match their own price? Even though it’s on the sale page? I told them they should use the price difference to pay for a website upgrade and they told me the website is fine. Didn’t seem to understand that I wanted to purchase something from them and as a potential customer I physically was unable to do so, these people are losers and it’s left me feeling pissed off and upset and annoyed. The website should work, and when a customer tells you it’s not working correctly, they should listen. They’d probably make a bit more money if their website wasn’t so cheap.

Really shocked at this. I opened a claim for a stolen package, and it's required that I submit a notarized statement. I'm absolutely happy to provide one, however Route's partner which provide the statements would not let me progress through the process and could not verify my ID (despite me using my UK passport and drivers license!) and Route suggested I pay to get my own notarised form which could be hundreds. This is an absolute joke, absolutely zero effort to allow me to use their notary platform. It's clearly designed with US citizens in mind and just doesn't recognise my English documents. They're just closing my claim because THEIR service is inaccessible! Danny could not have been less helpful