Do not use this company
I could almost copy and paste from almost all the negative reviews on Truspilot as my experience is identical. Booked a van online. Received an automated reservation confirmation. I felt somewhat uneasy over the process and tried to contact the company. Suffice to say, no answer on the phone. I sent an email to emphasise the time critical nature of the hire, I had to pickup goods in Cheshire from London the next day. No reply from the company. An hour after the scheduled drop off of the van I received a curt email to say my hire had been cancelled. No apology or explanation. Urgent calls and van sourced from Enterprise to save the day. Fortunately I had paid for the hire on a credit card to their PayPal account so if the money is not returned promptly and in full I will seek redress and dispute the transaction.
