Barbara Peace

If I could give less than 1 star, I would.
I have been a member for 12 years. Since Covid appointments were very difficult to get with my vets, so I was paying every month & not receiving the full benefits.
I transferred to a new vets over 12 months ago & assumed that this would just transfer to the new vets.
This is not the case & I’ve contacted the Healthy Pet Club regarding a refund.
They say they have to contact the original vets - forwarded my email to the vets & asked them to contact me. My contract is & I pay to the Healthy Pet Club. Shocking customer service.

My 92 year old mother’s Home insurance has gone up astronomically. Been with them for 7 years, never ever had a claim & they’re now taking £73.89 per month from her. On top of that, to cancel the Policy is another £52.99. Every other quote for the same cover with other companies is around £154 PER YEAR! If this isn’t a case of taking advantages of vulnerable old people who don’t have/do technology then I don’t know what is