Tez

英国

レビュー

Readly UK のレビュー

5つ星のうち1の評価

Gave no warning of renewal which is…

Gave no warning of renewal which is required by law and ignore all messages

2026年3月19日
自発的なレビュー

Readly UK からの回答

Hi Tez, we’re sorry to hear about your experience. We’d like to clarify that the free trial automatically renews if it isn’t cancelled, as outlined during sign-up.

If you have any further questions, please feel free to contact our support team at support@readly.com - our team is always happy to help. We appreciate your feedback and thank you for your understanding.

Restyle のレビュー

5つ星のうち1の評価

customer service is terrible

I loved my dress when I received it and first tried it on, but I then gently hand washed it and hung it to dry and it shrunk drastically, I contacted restyle, sent them loads of photos as evidence and now they are ignoring me. The dress was expensive and the customer service is terrible.

2026年2月21日
自発的なレビュー

Restyle からの回答

First of all, I want to personally apologize for the delay in our response and any frustration this has caused. We see that you’ve already been in contact with our Complaints Department, and we are glad to confirm that the matter is now being officially processed and resolved there.

Please believe us when we say that ignoring you was never our intention. We have recently been training a new team member, and unfortunately, they weren't able to handle the volume of messages as quickly as we expected. We are truly sorry for this lapse in our usual service.

The dress you purchased is one of our absolute bestsellers, and we have never encountered such an issue with it before. Quality is our priority, so we are taking your feedback and the photos you sent very seriously to investigate what might have happened during the washing process.

Thank you for your patience while we fix this. We value your support of our brand and want to make sure you are 100% satisfied with the final outcome.

Warm regards,
Rstyle Team

Klarna のレビュー

5つ星のうち1の評価

Klarna are the worst company

Klarna are the worst company, there is no support when your order isn't fulfilled they just steal your money so I have avoided using them now they have bought out stocard and lost all my store cards too, absolutely no customer services or way of contacting anyone. The worst company imaginable.

2024年11月8日
自発的なレビュー

Klarna からの回答

Hi Tez, Thank you for your review and we apologize if you have not received the help you need from our customer service. If you are not satisfied with the way your case has been handled by us, we recommend that you contact our customer service again to register a complaint. Once a complaint is registered, you will then be contacted by a complaint investigator so that we can investigate your case further. We set high standards for our customer service and continuously strive to improve our service. You can contact our customer service through the chat in our app or you can find our current phone number on our website: https://www.klarna.com/uk/customer-service/. Have a nice day.