Follow procedure, still get done for it
Placed an order Thursday, cancelled it the next day. I was contacted on the Friday to confirm the order I wanted cancelling. I was still charged and order delivered on the Monday.
Reasons include -
•I don’t work weekends
• It wasn’t passed on to someone else to get the order cancelled
•Once we reply we can’t cancel the order
Someone explain that last one to me. Order cancelled on a Friday but because this person doesn’t work weekends it wasn’t dealt with?!
When I asked why it wasn’t cancelled on the Friday for the 2nd time, the question was swerved and more empty apologies. So you do your bit but because they can’t do a job properly you get penalised and life goes on. S*ithouse company
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