Giulia Zuccaroli

Real professionals and great service

I really enjoy the juices, sandwiches, and quick service at your branches, but the cleanliness across the chain urgently needs attention. The toilets, in particular, are consistently very dirty, and the staff do not seem aware of the standard of cleanliness customers expect.
In the seating area, tables are often left sticky. Staff may clear cups, but they don’t appear to clean the tables or prepare them properly for the next customer. As I write this, I’m sitting in one of your branches looking at floors covered in leaves tracked in from outside, and no one seems to be addressing it.

This level of neglect is concerning, especially given how strong the rest of your service offering is. I hope management can take steps to improve cleanliness across all locations.

Dear Mr J Viradi,

I am writing to you directly to express my deep dissatisfaction with the way Wizz Air has handled my recent complaint on behalf of my family and myself. The conduct of your company throughout this process has been nothing short of disgraceful. Your complaints team has demonstrated dishonesty, a complete lack of accountability, and a shocking disregard for the seriousness of the incident we experienced.

The response we received from Wizz Air claimed the matter was "resolved" and stated that we had voluntarily cancelled our flight. This is categorically false.

We were denied boarding after being verbally abused and threatened by two of your gate agents. We did not cancel our flight. We were forced not to travel due to the unacceptable and intimidating behaviour of your staff.

Furthermore, for such a serious incident, which involved a police report, CCTV footage, witnesses, and medical visits following the event, we received no meaningful explanation, no investigation, and no opportunity to appeal. The claim was simply closed, as though our distress and experience were irrelevant.

Let me be absolutely clear: I have witness statements, CCTV evidence, and a police report number. I will not allow this matter to be swept under the rug. We have made repeated attempts to seek resolution through your complaints procedure, only to be met with evasive responses and a total lack of accountability.

I demand to be compensated for all of the distress, harm and time wasted this has caused I would like to know what disciplinary action, if any, has been taken against the staff involved. These individuals should not be allowed to continue interacting with the public, as their actions were not only unprofessional, but dangerous. Their conduct caused extreme distress to my family, ruined our holiday, and left us shaken.

This experience reflects directly on your leadership and the standards set across Wizz Air, both at the customer service level and among your ground staff at Gatwick. If this is representative of how your airline treats passengers, especially those in need of medical care or compassion, then your company is failing on the most basic level of decency.

I have logged an investigation with my credit card company for the cost of the tickets as my husband paid for the flights and didn't receive the good /services.
I yet have been left with other purchases such as flights and hotels food etc... a result of being denied boarding which you are responsible to compensate together with all the distress caused.

If I do not receive a proper investigation and compensation for the emotional damages caused, I will take this public. I have access to a large network of respected individuals in the media, including senioriournalists, editors, and newspaper owners who would be more than willing to give this story the attention it deserves.

I would appreciate your response.
Please refer to your email located on line it’s your gmail .