1 Star – Extremely Frustrating Experience
I’m genuinely shocked at how poorly the Royal Bank of Scotland has handled my situation. They closed my account *in error*, and instead of fixing their own mistake, they told me I have to visit a branch to get it reopened. Normally that would be an inconvenience, but RBS is actively closing down their branch network — including the one closest to me. So I’m being asked to visit branches that no longer exist or are miles away, all because of something that wasn’t my fault in the first place.
Trying to get answers over the phone has been a dead end. No one seems to have any authority to resolve the issue, and I’m left without access to my own account while being sent in circles.
For a major bank, this is completely unacceptable. If they can close an account by mistake and then make it nearly impossible to fix, I honestly don’t know how customers are expected to trust them. I’m incredibly disappointed and seriously considering moving to a bank that actually supports its customers.