Very disgruntled customer

Terrible experience. I have tried five days in a row to get an answer from someone and just talk to a person to get my query answered. I am working on behalf of an elderly person who is getting extremely anxious about not being able to obtain their licence progress. I am now on hold again for 45 minutes. No one seems to be answering. I am also accessing the chat, but no luck there either. No wonder we are all suffering from mental health issues. It is so hard to get anything done in this country!!!!! Not acceptable to be on hold for anything more than 10 minutes. Can the Government please put a customer charter together for all private and public services to deal with customers in a respectful and efficient way, within certain timescales?

Zero stars. Absolutely diabolical customer service. Very unhelpful. A very long-winded process and 6 weeks later they are still passing the buck and my issue is unresolved. DO NOT USE THIS COMPANY. CUSTOMERS DESERVE BETTER. LETS STAND TOGETHER AND DO NOT LET THESE COMPANIES have such appalling customer service.