Allan was an outstanding support, offering guidance over the phone and facilitating a smooth, efficient application process for a couple's visa with no issues. I highly endorse Allan for anyone seeking assistance with family visa representation.
Absolutely thrilled! Since 2020, I've been a loyal customer, purchasing multiple shirts and three suits. The quality of the cotton and wool fabrics never fails to impress. Jonathan consistently offers excellent support and quick responses.
Despite being on the pricey side, the authentic Apple Watch strap I bought was faulty and ended up breaking. They proposed a £15 refund, which falls short since such an item would typically cost between £35 to £55 even when used.
2026年1月9日
自発的なレビュー
musicMagpie からの回答
Hi Jeff,
Thank you for bringing this to our attention.
I am truly sorry to hear that you were on the pricey end of your order.
Kindly note that we had requested more information relating to your order via Trustpilot; however, we didn't receive an update.
If you receive a faulty strap, we urge you to contact us so that we can further investigate the magnitude of the fault and provide you with a resolution which is beneficial for both parties.
We also offer a 12-month warranty for any technical defects on the Watch itself, which can be found on our Terms and Conditions https://www.musicmagpie.co.uk/store/terms-conditions :
All Tech items are covered for 12 months against defects that may be caused or arise from:
• Technical Defects – faults or defects that arise outside of the manufacturer’s technical specifications and guidance • Faults of Defects caused by improper workmanship or materials
Once again, we do apologise for the poor judgment made regarding the faulty strap ,and we aim to be as fair as possible while abiding by our set Terms and Conditions.
If you still need help with this, contact us via call, messaging or email. We are available Mon-Sun 08:00-18:00.
The team provided a reasonable estimate for our new front door, and once they arrived, they installed it swiftly and right on schedule. They completed the work tidily, leaving no mess whatsoever. The door appears to be of high quality as well.