Andrew Carson

I have been a customer of ASDA opticians Fosse Park, Leicester for over 8 years, I have never left a review before. I had a complex prescription, minus 17 and required thin high index glasses which cost over £600 for zeiss lenses previously from Boots, Asda supplied a Japanese identical lens for under £100. During the pandemic lockdown i broke my glasses, Asda were superb in organising replacements. Until 3 years ago I had always had my eyes tested by Boots but taken the prescription to Asda. Three years ago I collected my order from Asda but found that Boots had made errors with the test and the glasses from Asda were unusable. Asda retested me and supplied correct lens at no cost to me. Absolutely fantastic service and since that date I will only have my eyes tested by Asda. Last year the optician at Asda suggested I have lens implants to correct my vision so I no longer need complex lens. This is a lengthy review but I want to counteract some of the negative posts regarding Asda. Outstanding service and customer care over many years deserves noting and I won’t consider going elsewhere for future tests or optical sunglasses that I’m considering buying.

Dreadful company to deal with. I am owed over £700 as their online claims system failed under a warranty claim and I had to pay the garage direct for agreed warranty work. Impossible to get money from Autoprotect.
They only fund inferior parts and only partially refund labour costs. I needed a new auto cooler for my VW. They would only fund a second rate part whereas my garage advised me to fit a genuine VW par that cost £200 more and they only refund a proportion of the labour charge. Avoid this company for a warranty