Tove Jansson would be appalled by the
Tove Jansson would be appalled by the
customer service at Moomin and it really puts these sincere and cute creatures in a different light. Purchased a torch for our daughter that is advertised to project moomin images onto a wall, not a chance it was a complete fail and decided to return. We had to pay for the useless toy (that cost us more in postage) and when the refund came I was given a partial amount as the packaging was opened (we had no choice to take away the plastic from the cardboard). Endless emails to these people or maybe AI bots that are basically ignoring me. After many years of collecting these Finnish characters with fond memories of the original cartoon from the early 80s, I feel massively let down that would make Snufkin sad. Out of principle I want the situation escalating to senior managers for a resolution, constructive criticism to improve their e-commerce / after sales service and keep the spirit for the fans of the cartoon alive so everyone is happy in the valley or it’s goodbye @ moomin . com