Kristine

Warning regarding Nationwide Vehicle Rentals (nvr.co.uk)

I am posting this to warn other families and businesses. We hired a vehicle for a family trip to France and paid a £500 security deposit. The vehicle was returned in perfect condition.

The company failed to return the deposit within their stated 28-day window. When we chased them, we received an email from their support team (signed 'Allen Iverson') admitting that they are "unable to take any further direct action on the refund" and instructing us to force the money back via our bank.

A company that advises its own customers to initiate chargebacks because it cannot process refunds voluntarily is a serious financial risk. Do not hand over a deposit unless you are prepared to fight your bank to get it back. Check their Trustpilot reviews (16+ pending judgments mentioned) before you pay.

We are currently pursuing recovery via the banking system.