CK

I have been using Minerva for the past four years, but over the last six months the customer service has declined significantly. Fabrics that are advertised with a 1–3 day handling time are now taking weeks to be dispatched.

I recently spoke with Gemma in the office in an attempt to resolve an order that was already a week late. Unfortunately, instead of receiving assistance, I was told I would need to pay additional fees to receive my fabric. This felt extremely unprofessional and disappointing.

Over the years, I have spent thousands with Minerva. However, their service appears to have changed, and they are now delaying full orders for weeks if an item is out of stock. This approach, combined with the recent customer service experience, has left me very dissatisfied.

While Minerva offers a great range of fabrics, delivery times are unreliable, and resolving issues is difficult unless you are willing to pay extra fees. Based on my recent experiences, I will be looking elsewhere for supplies in the future.