Kai

Reliable and quick service, thank you very much!

Placed an order for over £100 pounds nearly three weeks ago, they say dispatch after 3-5 working days so I messaged after a week asking for an update. Radio silence. Messaged again three times to cancel my order within the last 2 weeks and still haven't heard anything back. As a small business this is a lot of money tied up in materials I now don't have to produce my items. Can't even speak to a person on the chat although they claim they have agents, can only leave a message which they say they'll answer within 72 hours which is not true. Then the auto-reply literally says if they don't reply within 72 hours not to message again as the request will go down to the bottom of the pile. So you expect customers to sit around and wait and see if you kindly maybe will honour their legal right to cancel an order?

Edit: I have reported this company to trading standards over their shady practices. And if I do not get my refund I'll take you to small claims court as well. Order number #CS425337. Sort it out