OS

Haven holiday customer service the main customer service, what can I say didnt realise booking was that hard making it so difficult and messing me about let alone from lies, the nerve the audacity and the gumption, very unprofessional staff and lying fobbing me off

So where do I start, as you go online and check go down the whole "press 2 bed" , caravan park, the caravan, selecting 2 bed for any caravan area and park how it will show they is those available and few left

But when you go to pay, before after you put your details in it then shows "Non, no avaliability" okay..

This was at a diffrent, not my own location and my partner device, so bare that Im mind for future refrence, so now the next day I got to book again amd it says the same let alone payment declined so what do you do call up Haven. Probably their way or on purpose so you do it online so you pay extra, admin fee where online its cheaper wouldnt suprise me if its been done on purpose a scam, a tactic to make more money

So.. I call. I explain. Go through everything the first lady on the call, explains and says how she can see they is non avaliable, for Blue dolphin using that as an example but this was more of them getting me to pay and book instead of seeing they is an issue, to show for them but it wasnt for me as I wasnt doing it over phone with the admin fee.. this was to raise a issue website fault, issue

She then says how they is saver, one left im like oh okay then.. how id go check/look so the call ends, I go look nope.. get the same it shows avaliablility then how they is non I thought you know what how the park themselves will know so id call Haven Blue dolphin park themselves

And what do you hear, how they is availability and to call them back and let them know obviously they want to try, well have you book and to see if you want booking with them. Okay but how I need blue light card so how I need to call them back but at this point its about how ive been lied to, miscommunication and misinformation, remember they said how they is non avaliable and the park saying they is so its their side/the site

After calling again. After explaining the 2nd lady gets on her high horse on how they is no ict issues her side. No issues. And how "i need to shut down my network, shut it down all together" lets not talk on Ict when they dont know and havent got a clue typical, deflecting trying to pass it onto you, shift the blame like its because of you, a you issue.. yep the typical move where companies go I thought wifi providers were bad i said darent bother doing the whole have you done this, have you done that or try as I work in ICT. I explain again nope it isnt my side she says about shutting it down, will be my network, my device, how I need to do it on another device, network. Hmm..

Guilt tripping was unreal okay. I said id do it on another device, oh how need be diffrent location.. blah blah. I said how id do it on diffrent device and use a vpn then im told how the vpn can could affect, nope... if you use the right location it dosent but okay. Dont tell me about what I should and shouldnt do. What it is or isnt, shifting it like its a me thing and yet I soon shut it down I said okay how I have used a diffrent device, neighbours wifi, & data and how im getting the same thing, at this point I just put the call down they was deflecting, making excuses as yet after I was told about making the booking online via them seems odd, obviously a tactic, so I do it via them and for those and not online

But bare in mind she, told me on behalf of the company, representing the company how they is no faults or ict issues.. okay bare that in mind, now why when I call Blue dolphin after explaining, and what was said they didnt know why and was bit confused to then add how they had issues accessing the site recently. Okay maybe its just their side not havens but who knows I did them say about how I wasn't going to bother calling so they didnt fob me off knowing they would, make excuses or whatever BS, but I gave up and went ahead and said about doing the booking online and paying and for them to send me an email. So thank you to the Blue dolphin staff, I apologise at that point was so frustrated, being messed about, fobbed off and lied to told one thing then oh how it works, avaliability, no ict issues but the other lady said how they was non. So what was it? What is it?

Now you darent say out Probably seen as being abusive, harrassive, causing alarm and distress kicking off. You being the bad guy, problem, issue - easier to say its you and how you were kicking off or were rude, disrespectful, abusive "to our staff" the usal BS, yet we'll they crack on doing what their doing, being unprofessional, and whatever to then call Haven back to explain to have some guy bring up how he wont discuss what "my other colleuges' has said having a hissy fit, was childish, unprofessional, im sorry say im bullying or being abusive but jt was wrong