Booking Process a Nightmare
At the start let me big up Dylan in the customer care team. He dealt with my problems brilliantly - did what he said he would do and called me when he said he would. A star performer.
I can't say the same for the booking process which is a nightmare and takes away much of the fun/enjoyment/anticipation for the activity. Fancy being all digital right up to the point of making your booking and then having to ring the activity provider!!! And you can't see what dates are available until after you've made your choice of activity
Activity Superstore からの回答
Thank you for your feedback, and I’m really pleased to hear that Dylan provided such excellent support—we’ll be sure to pass on your kind words.
I’m sorry to hear that the booking process didn’t meet expectations. Your feedback is really valuable, and we’ll be sure to share it with the relevant teams as we continue to improve our booking experience.
Yasmin
The Activity Superstore Team