Buyer Beware! Company promotes full refund but doesn't tell you that you pay return shipping fee to AUSTRALIA!! Cheapest USPS $46.00! Not a feasible return policy! No wonder people don't return purcha... もっと見る
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4 stars because the shorts didn't fit - I needed a larger size. Having said that, the material and quality of sewing was very good. I reached out about exchanging for a larger size and was offered... もっと見る
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I ordered 3 pairs of pants 1) Black 1) Blue 1)Grey received all but instead of Black they sent a Brown pant. Wrong color correct size waist. Other than this my experience has been good. It would be g... もっと見る
企業が回答しました
Hi, Sarah was very kind and very helpful in our correspondence, I hope everyone who works for you is as kind as Sarah . I will be making another purchase soon. Thank You, Anthony Cocchia
企業が回答しました
4.0
ほぼ満足
174件のレビュー
レビュー依頼の記録がありません
この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 94％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Awesome customer service and they get…
Awesome customer service and they get back to you in a very timely manner.
I had to return my shorts as I ordered the incorrect size. They had the new shorts in the post the following day and replied to my inquiry asap.
2026年5月7日
自発的なレビュー
19thlabgolf からの回答
Hi Anthony,
Thanks so much for the kind words!
We know sizing mistakes happen, so we always try to make exchanges as quick and easy as possible.
Glad we could get your new pair out right away — hope you love the shorts!
Kind regards,
The 19thLABGOLF Team
Excellent Customer service
These shorts run VERY small based on sizes - trust the measurement, not the size. Customer service was fantastic, and set up a replacement order immediately.
2026年4月27日
自発的なレビュー
19thlabgolf からの回答
Hi Steve,
Thanks so much for the feedback!
We’re glad our team could get your replacement sorted quickly. Appreciate you giving us a shot — hope the new pair fits perfectly!
Kind regards,
The 19thLABGOLF Team
I had to change my size and 19thlabgolf…
I had to change my size and 19thlabgolf could not have been more helpful. They provided the best experience I've had over quite a few years of online shopping. The shorts are great too!
2026年5月1日
自発的なレビュー
19thlabgolf からの回答
Hi Graham,
Thank you so much for the kind words! We’re really happy to hear the size exchange process was smooth and that our team was able to help make it a great experience for you.
It means a lot to hear this was one of your best online shopping experiences, and we’re even happier that you’re loving the shorts too!
Kind regards,
The 19thLABGOLF Team
The shorts are fantastic
The shorts are fantastic, fit is spot on, light weight. I only wish they had a couple more
Belt loops, that’s it otherwise great gold attire. I’ll be ordering more from 19th Lab Golf.
2026年5月1日
自発的なレビュー
19thlabgolf からの回答
Hi Jamie,
Thanks so much for the great feedback! We’re glad to hear the fit, lightweight feel, and overall comfort of the shorts hit the mark.
We also appreciate the suggestion about adding a couple more belt loops — that’s very helpful feedback and we’ll definitely share it with our product team. Happy to hear you’ll be ordering more from 19th Lab Golf. Looking forward to gearing you up again soon!
Kind regards,
The 19thLABGOLF Team
ORDERED 2 PAIRS OF THE TOUR FLEX…
ORDERED 2 PAIRS OF THE TOUR FLEX SHORTS. UNFORTUNATLEY THEY WERE A LITTLE TO SMALL.
CONCTACTED 19TH HOLE AND WERE REPLACED WITH THE NEXT SIZE WHICH FITTED MUCH BETTER. WORE THEM LAST WEEKEND AND THEY WERE EXTREMLY COMFORTABLE.
THE SHIPPING PROCESS WAS GOOD AND LET ME SAY THE CUSTOMER SERVICE FROM SARAH WAS FANTASTIC. NOTHING WAS A PROBLEM.
ALL IN ALL VERY PLEASED WITH THE WHOLE EXPERIENCE.
2026年4月14日
自発的なレビュー
19thlabgolf からの回答
Hi Ray,
Thank you so much for the amazing feedback! We're glad the replacement size worked out and that the Tour Flex shorts were comfortable on the course.
We also truly appreciate your kind words about Sarah and the overall experience — we’ll make sure this gets shared with the team. Thanks again for your patience during the exchange process, and we hope you enjoy the shorts for many more rounds ahead!
Kind regards,
The 19thLABGOLF Team
Cheap Chinese tat
Cheap Chinese tat. Poor quality that do not resemble the pictures. Very bad value for money
2026年4月30日
自発的なレビュー
19thlabgolf からの回答
Hi Robbie,
Hi,
We’re sorry to hear the shorts did not meet your expectations. We always aim to provide lightweight, performance-focused gear that matches what’s shown on our site, so we apologize for the disappointment.
We appreciate your honest feedback and will share this with our team as we continue improving our products and customer experience.
Kind regards,
The 19thLABGOLF Team
Ordered and received two pairs of…
Ordered and received two pairs of shorts - they were to big so I contacted company for an exchange- they said to donate said shorts and they would replace them. After 5 months and many emails I’m still yet to receive the replacements. Very disappointed and will not buy from this company again.
2026年5月1日
自発的なレビュー
19thlabgolf からの回答
Hi Kelly,
We sincerely apologize for the experience and completely understand your frustration. This is definitely not the experience we want you to have.
We have already sent you an email so we can further check your replacement order and work on resolving this as soon as possible. Thank you for your patience, and again, we’re very sorry for the long delay.
Kind regards,
The 19thLABGOLF Team
Best golf shorts you can own
I received the wrong size shorts and after contacting 19th lab they resolved the issue easily and quickly. They sent me the right size and they are the most comfortable golf shorts you can own. Highly recommend.
2026年4月29日
自発的なレビュー
19thlabgolf からの回答
Hi Cooper,
Thanks so much for the great review!
Glad we could get the sizing issue sorted out quickly for you. Happy to hear you’re loving the comfort of the shorts now — that’s exactly what we aim for!
Really appreciate the recommendation and support.
Kind regards,
The 19thLABGOLF Team
Couldn’t be happier with my experience…
Couldn’t be happier with my experience with 19th lab golf. My order arrived promptly, unfortunately the shorts didn’t fit. I contacted 19th lab and Sarah assisted me in a timely manner and sent out replacement shorts. New shorts fit perfectly, very comfortable and great style.
2026年4月29日
自発的なレビュー
19thlabgolf からの回答
Hi Deb,
Thanks so much for the awesome feedback!
Glad we could get the sizing sorted quickly and that the new shorts fit perfectly.
Appreciate the support and hope you enjoy many rounds in them.
Kind regards,
The 19thLABGOLF Team
Great service & product.
I ordered the wrong size- they got right back to me and changes out before it even shipped! Great response. The shorts are so thin and light, I would recommend for any golfer.
2026年4月17日
自発的なレビュー
19thlabgolf からの回答
Hi,
Thanks so much for the great feedback!
Glad we were able to catch the sizing change before the order shipped out. Great to hear you’re loving how light and breathable the shorts are too!
Really appreciate the recommendation — hope they keep you comfortable out on the course
Kind regards,
The 19thLABGOLF Team
Product and customer service
I am not one that will purchase product from ads on FB. I noticed a product from 19thlabgolf so I took a chance and bought golf shorts. I received the golf shorts and after trying the shorts were just a little snug, BTW, the material and quality is as advertised, light weight and vented airflow.
Returning the product was seamless and the return contact information was responded within twenty four hours. Response: please give us the size you would like to replace the shorts. And please don’t return the shorts instead donate to anyone you like.
Excellent customer service and product as advertised.
2026年4月6日
自発的なレビュー
19thlabgolf からの回答
Hi Al,
Thanks so much for taking a chance on us!
We know buying from a Facebook ad can feel like a gamble, so we really appreciate you giving our shorts a shot. Glad to hear you liked the lightweight material and airflow design, even if the first size wasn’t quite right.
Happy we could make the exchange process easy for you too. Thanks again for the kind words and support — hope the new size fits perfectly and you enjoy them out on the course!
Kind regards,
The 19thLABGOLF Team
Very responsive to a credit request
Very responsive to a credit request. Would highly recommend using this company.
2026年4月26日
自発的なレビュー
19thlabgolf からの回答
Hi Alan,
Thanks so much for the kind words!
We’re really glad we could help and make the process smooth for you. Appreciate the recommendation and support — hope you enjoy the shorts out on the course!
Kind regards,
The 19thLABGOLF Team
I ordered 3 pairs of shorts and…
I ordered 3 pairs of shorts and unfortunately they weren’t the right size, I contacted the team at 19th Lab, and they have organised to send out another 3 pairs, I haven’t received them yet transport has been a little slow, however I am excited to receive them. Sarah was great to deal with and responded promptly. Looking forward to showing them off to my golfing partners. Thank you.
2026年4月28日
自発的なレビュー
19thlabgolf からの回答
Hi George,
Thanks so much for the awesome review!
Sorry again the first sizing didn’t work out, but we’re glad we could get the new pairs organised for you. Really appreciate your patience with the shipping delays — hopefully they’ll be with you very soon!
Kind regards,
The 19thLABGOLF Team
My original order did not fit as I had…
My original order did not fit as I had hoped.
Sarah worked with me and got replacement pairs sent out right away.
They arrived and are perfect.,
Thank you!
2026年4月24日
自発的なレビュー
19thlabgolf からの回答
Hey Paul,
Thanks so much for the kind words!
Glad we could get the fit sorted for you. Awesome to hear the new pairs are perfect—exactly what we love to hear! Appreciate you, and feel free to reach out anytime if you need anything.
Kind regards,
The 19thLABGOLF Team
Long pants
Long pants. Cool and comfortable. Pockets need to be a little deeper though. Shipping took forever and communication could have been better.
2026年4月19日
自発的なレビュー
19thlabgolf からの回答
Hi Scott.
Thanks for the feedback!
Great to hear you find the pants cool and comfortable. We’ll pass on your note about the pocket depth.
Appreciate your support!
Kind regards,
The 19thLABGOLF Team
19thlabgolf からの回答
Hi Joanne,
Great to hear—thanks for sharing!
Glad the shorts arrived quickly and you’re enjoying the fit and comfort.
Kind regards,
The 19thLABGOLF Team
19thlabgolf からの回答
HI Ian,
Thanks for the great feedback!
Glad you’re happy with the gear and found the instructions and communication clear.
Kind regards,
The 19thLABGOLF Team
For sports or traveling.
The shorts are comfy and great for traveling. No wrinkles!!!
2026年4月20日
自発的なレビュー
19thlabgolf からの回答
Hi Luis,
Thanks for the feedback!
Glad you’re finding the shorts comfy and perfect for travel—and even better that they stay wrinkle-free.
Kind regards,
The 19thLABGOLF Team
Polite and efficient
I ordered and received wrong size. Sarah was very quick to let me know what was required and sent through new shorts. No fuss, very polite and efficient.
And my partner loves the shorts btw.
2026年4月17日
自発的なレビュー
19thlabgolf からの回答
Hi Claire,
Thank you so much for your kind words and for taking the time to leave us a review on Trustpilot! We’re really happy to hear that you had a great experience with us.
Your support means a lot to our team, and we’re always here if you need anything in the future.
Kind regards,
The 19thLABGOLF Team
Product Quality
The communication and understanding of the staff were second to none. Customer service was excellent as are the products.
2026年4月16日
自発的なレビュー
19thlabgolf からの回答
Hi Richard,
Really appreciate that—thanks so much!
Glad our team could take good care of you and that you’re loving the products too. If you ever need anything, we’ve got you!
Kind regards,
The 19thLABGOLF Team
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