1 Answer Insurance  レビュー 

I spoke with Josh, and he has given me the best price so far. He was very helpful, friendly, and provided excellent customer service. I really appreciate his assistance and would highly recommend 1 Answer Insurance

Always professional and efficient on the phone, although it often takes ages to get through initially

After taking taking out insurance with this company was blown away by the reviews and thought looks and sounds amazing little did I know my insurance was with a broker called One answer and sadly my 1st contact proved me wrong what an absolute farce incident happened in December 2025 non fault collision with a witness customer in my car and nothing from my insurance until April 2026 claiming I was at fault and then interviewed in my home like a criminal then after providing my side of the story heard nothing until 3 months later form the same company asking me to provide the same information I provided months ago then to be told that your insurance renewal is due and sadly it's now doubled to over £5000 because your claim is not settled there for it goes against you be sure all the want to do is delay doing there job so you the customer has to fork out the thousands of pounds to insure your taxi as this is your livelihood stay away at all costs beware of this provider

Chris was really helpful and worked with me to meet my needs financially

Avoid this company

My experience with 1 Answer Insurance has been extremely disappointing.

Before my policy started, I realised it did not provide the cover I needed for food and parcel delivery.

I contacted the company several times by phone and email requesting that my policy be amended or cancelled.

I was repeatedly told someone would contact me within a few days, but no one ever did.

As I received no help, I emailed to cancel the policy and requested a refund of the £100 deposit.

Instead of resolving the issue, they kept my deposit, cancelled the policy themselves, then sent me a letter demanding even more money, including a cancellation fee and additional charges.

I have email evidence showing I asked to cancel because the policy did not meet my requirements and that I tried to resolve the matter before the policy took effect. Despite this, I was left out of pocket and treated unfairly.

I was dealing with Arjun Viswanathan, who acknowledged my request, but unfortunately nothing was resolved despite multiple attempts to contact the company.

This has been one of the worst customer service experiences I've had. I would strongly advise anyone considering this company to read the terms carefully and think twice before taking out a policy.

I had a great experience with Josh. He took time to listen to me and was very reassuring. He treated me as a person not like some other places where you are just another statistic. He reassured me I eould only be speaking with him and kept his word and phoned me back. Excellent customer service fron Josh.

Everything was explained clearly and wasn't misleading
The price was good and charged sensible interest for paying monthly.
Only slight criticism is the other broker charges are a little high and a lot of them
Josh was great person to deal with and got things done as quickly as possible

Is was very helpful I got a policy for the whole year

Brilliant to deal with

The lady who delt with me was very nice to talk to and answerd any questions i had and the price was good

Same drivers same policy- you have all our details why do we have to repeat the process of sending you our drivers license???

Patient in communication and friendly I recommend the public to insure with One Answer

Very in depth and professional to get you the best quote based on your personal situation.

Joel was knowledgeable and had a great understanding of my issues , sorted it out for me with patience and explained in detail for me .. much appreciated thank you

100%positive

The time taken to explain and ensure I understood and had all the relevant information I needed to complete my quotation. The time frame was alot quicker than expected and when I had to change the date and other details it was done without any issue.

From initial contact with TOM what was a problem was no longer a problem as Tom was professional and timeous through out , getting a very competitive quote and getting us across the line excellent service thank you Tom