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1Bet からの回答

2025年3月25日

Hi Brandie,

Thank you for taking the time to leave a review.

Unfortunately, we don't have the necessary information to verify that you have used our website. We kindly ask you to provide us with your username and more details about the issue you have experienced. We will do everything possible, so that you can have the best gaming experience on our platform.

Looking forward to hearing from you again.

Best regards,
The 1bet Team

1Bet からの回答

2025年3月25日

Hi Sven,

Thank you for taking the time to leave us a review.

Please make sure that you are familiar with the Terms & Conditions that you agree to upon registration. A customer can only have one account. Any other accounts which a customer opens for any purpose, including taking advantage of the welcome bonus, shall be considered duplicate accounts. Once a duplicate account is closed, all bonuses, free bets, and winnings acquired using that duplicate account are void and forfeited.

We wish you all the best.

Best regards,
The 1bet Team

1Bet からの回答

2025年3月25日

Hi Marianne,

Thank you for taking the time to leave a review.

Unfortunately, we don't have the necessary information to verify that you have used our website. We kindly ask you to provide us with your username and more details about the issue you have experienced. We will do everything possible, so that you can have the best gaming experience on our platform.

Looking forward to hearing from you again.

Best regards,
The 1bet Team

1Bet からの回答

2025年3月13日

Hi Pedram,

Thank you for taking the time to share your feedback with us. Your opinion is important for us, as it allows us to improve the service we offer.

We're happy to have a loyal customer like yourself on our platform, and we will continue working on improving our services, so that you can have even more fun on the site.

In general, we can advise you to be patient and allow the necessary time for our colleagues to revise your withdrawal request. Keep in mind that cancelling and opening a new request will send it all the way to the back of the queue, as each request is unique.

We wish you lots of fun with your bets.

Best regards,
The 1bet Team

1Bet からの回答

2025年3月25日

Hi Robin,

Thank you for taking the time to leave a review.

Unfortunately, we don't have the necessary information to verify that you have used our website. We kindly ask you to provide us with your username and more details about the issue you have experienced. We will do everything possible, so that you can have the best gaming experience on our platform.

Looking forward to hearing from you again.

Best regards,
The 1bet Team

1Bet からの回答

2025年8月13日

Hi Gigi,

Thank you for being our customer and for taking the time to write a review.

Please note that the Cash Out option is not guaranteed to be available at all times. It may be withdrawn during an event when a market is suspended or due to technical reasons. As per our rules, players are advised to closely monitor their bets to take advantage of the feature when it is available.

In your case, it’s likely that the Cash Out option was unavailable due to market unavailability, which unfortunately prevented the request from going through.

We appreciate your understanding and we wish you lots of fun with your future bets.

Best regards,
The 1bet Team

1Bet からの回答

2025年3月13日

Hi Josue,

Thank you for taking the time to leave us a review.

In general, we can advise you to be patient and allow the necessary time for our colleagues to revise your withdrawal request. The verification procedure is a mandatory step, necessary for your account security. Keep in mind also that cancelling and opening a new request will send it all the way to the back of the queue, as each request is unique.

We wish you lots of fun with your bets.

Best regards,
The 1bet Team

1Bet からの回答

2025年3月25日

Hi Dardi,

Thank you for taking the time to leave us an honest review.

Please provide us with your username, so that we can look into the details of the specific case.

As a general rule however, we highly recommended that you verify the status of the match before placing a bet. It’s the customer’s sole responsibility to be aware of the match score and all information regarding the event at all times.

Furthermore, we always try to settle bets as per the latest information provided by our official and trusted sources. If our sources send us with an update, we will amend the related bets according to the latest official results.

We wish you lots of fun with your bets!

Best regards,
The 1bet Team

1Bet からの回答

2025年8月13日

Hi Cris,

Thank you for taking the time to leave a review.

We completely understand where you're coming from. It’s important to acknowledge that each gaming experience is unique, with outcomes that are inherently unpredictable due to the nature of the games. While this unpredictability is part of the experience, we want to emphasize that every game on our platform is officially certified and that you have full access to the RTP (Return to Player) information directly from the games' menu.

To help you make informed choices, we recommend reviewing the game descriptions and RTP details provided in the info section of each game. This information can be especially useful in understanding the variance and potential returns of different games, allowing you to select those that best align with your preferences.

We wish you lots of fun with your future bets.

Best regards,
The 1bet Team

1Bet からの回答

2025年8月13日

Hi Vito,

Thank you for taking the time to write a review, we appreciate the kind words.

Congratulations on the nice winnings as well, keep it up.

We're always open to receive any kind of feedback, be it positive or negative, as we value the opinion of loyal customers like yourself, so if there's anything else you wish to share, we would love to hear about it.

We wish you lots of fun with your future bets.

Best regards,
The 1bet Team

1Bet からの回答

2025年8月13日

Hi there,

Thank you for taking the time to leave us a review.

Please provide us with your username so that we can look into the details of your specific case. We would be happy to assist you in the best way possible.

We would be sincerely sorry to hear that you wish to close your account, however we would respect your decision. All you need to do, is contact our Customer Assist department, as outlined in our Terms & Conditions. If you have any questions in this regard, you can always message our agents in Live chat.

We wish you all the best and we hope that you will decide to remain a loyal customer, as we are glad to have you on our platform.

Best regards,
The 1bet Team

1Bet からの回答

2025年8月13日

Hi Tim,

Thank you for taking the time to leave a review.

Unfortunately, we don't have the information necessary to locate your account. We kindly ask you to provide us with your username and more details about the issue you have experienced. We will do everything possible, so that you can have the best gaming experience on our platform.

Looking forward to hearing from you again.

Best regards,
The 1bet Team

1Bet からの回答

2025年1月7日

Hi Bekir,

Thank you for taking the time to share your feedback with us. Your opinion is important for us, as it allows us to improve the service we offer.

Please provide us with your username so that we can look into the details of your specific case. We would be happy to assist you in the best way possible.

We would also like to advise you to be more patient and allow the necessary time for the payouts team to revise your withdrawal requests, as cancelling and opening a new withdrawal request will send it all the way to the back of the queue. If there's any additional account verification needed, our colleagues will reach you with an Email about it. Please make sure that you are familiar with our Terms & Conditions for withdrawals. If you have any questions in this regard, you can always contact our agents in Live chat.

We wish you lots of fun with your future bets.

Best regards,
The 1bet Team

1Bet からの回答

2025年1月7日

Hi Stefan,

Thank you for being our customer and for taking the time to write a review.

We're very happy to hear that you are enjoying our platform, and we will continue working on improving our services, so that you can have even more fun on the site. We're always open to receive any kind of feedback, be it positive or negative, as we value the opinion of our customers, so if there's anything else you wish to share, we would love to hear about it.

We wish you lots of fun with your future bets.

Best regards,
The 1bet Team

1Bet からの回答

2025年3月25日

Hi Giorgio,

Thank you for taking the time to leave a review.

We completely understand how you feel and that you're so excited to enjoy your winnings as soon as possible! The verification procedure is a mandatory step, necessary for your account security. Thank you for cooperating with our colleagues by providing the required documents. We're glad to see that your withdrawal has been sorted out and you have received your payout since then. If you have any questions in regards to the payout rules, you can always contact our agents in Live chat.

We wish you lots of fun with your future bets.

Best regards,
The 1bet Team

1Bet からの回答

2025年3月25日

Hi Chau,

Thank you for taking the time to leave a review.

Please make sure that you are familiar with the Terms & Conditions that you agree to upon registration. If you have any questions in regards to the payout rules, you can always contact our agents in Live chat. Once you complete the requirements, simply open a new request and our colleagues will revise it as soon as they can.

Looking forward to hearing from you again.

Best regards,
The 1bet Team

1Bet からの回答

2025年3月17日

Hi Jonas,

We greatly value feedback from loyal customers like yourself. We will use this information to improve our service for you.

Keep having fun on our platform and you may reach the Silver VIP level, earning you the privilege of having a dedicated account manager, greater rewards and higher priority for your withdrawal requests.

We wish you lots of fun with your future bets!

Best regards,
The 1bet Team