1stflight レビュー 306

EasyJet sent our case to LGW instead of Madrid we had so much hassle trying get help from EasyJet at the airport
( no one there to help ) after two hours searching we decided to just to head to our hotel and see if we could call easy jet the first person we called gave us another number to call so we did and we were given another number for us to call again
This happened 6 times being sent from pillar to post
so we decided to email them they emailed us back and said it would take up to 10 days to get back to us we were only in Madrid 4 days
Got back home they sent us a email asking us to contact Madrid airport
I couldn’t believe it another number to call rather annoying when it was EasyJet that caused the problem NOT US
Anyway out of the blue we had a call from Mike from first flight to tell us they have located our missing luggage and that he will get the case to us as soon as possible such a professional person understanding and so dedicated to his job really good manor in customer relations he said that he would sort everything out for us and get our case sent to us
the case has now arrived to our house now so
Thank you very much Mike your a gentleman your the only person who didn’t give us another number for us to call
So well done Mike thanks for your help
Yours sincerely
Mrs Calderhead

My daughter left a card holder on a flight from Almeria back in April. It had her bank card, driver's licence and other bits in it. I logged the missing item more than in hope but to our surprise and delight got an email to say that it had been located! The wallet is now on its way back to my daughter. The service I received was fantastic and would certainly recommend logging anything that gets mislaid because I a sure the 1stFlight team will do all they can to locate it.

Josh was incredible during this whole incident. Can’t thank him enough. His communication was prompt and he went above and beyond to ensure the case was returned to me asap. Thanks Josh!!

My mum’s luggage was left on Gatwick Airport untagged by the airline and luckily it was found and returned to us by First Flight. Mike in particular was very professional and super helpful. He communicated every step of the way to confirm the bag was returned to us. We are grateful to him for his assistance!!

Mike did the highly unlikely and matched my luggage (lost at the check-in counter, with no tag or identification on it) to my claim. He was able to get it back to me in spite of complicated logistics and multiple airlines being involved. Thanks again Mike!

Mi equipaje no llego del vuelo Madrid-París, Mike es en excelente empleado y un gran ser humano logró contactarme y darme la buena noticia. localizó mi equipaje me dio tranquilidad, hoy ya tengo mi equipaje en casa en solo dos días después de que Mike me dio la buena noticia.
Si estas leyendo esto Mike, agradezco infinitamente tu amabilidad y gentileza que Dios te pague y te bendiga.
Y que en tu empresa reconozcan tu excelente trabajo.

I thought I had lost my iPad on an EasyJet flight and contacted 1stFlight to see if they could help. After only 7 days my iPad was returned by DPD.
Thank you 1stFlight...great Job !!

Thank you very much to everyone for finding my luggage, it means a lot .
I couldn't believe it when I've received the phone call.
Thank you Mike. Great job.
Sometimes we need to trust someone.
Greetings
Claudio De Riz

Not one to leave reviews but this company helped me reclaim my delayed luggage for Easyjet. I received a call to say they had my case and the following day it was delivered to my home address. Great service thank you

We lost one of our cases on the return from our holiday in Malaga. After many failed attempts to get the problem resolved with Tui, we contacted easyJet and Gemma looked after us.
I cannot praise Gemma highly enough. She has worked extremely hard to locate our lost luggage and got it returned to Gatwick where we could collect it.
Without Gemma we would never have seen our luggage again. Our next holiday will be an easyJet holiday.
I must say that Gemma is a credit to easyJet. She is absolutely fantastic. Thank you

Upon arriving in Gatwick I was unable to retrieve my checked suitcase. I returned to the US and made contact with Easy Jet and was promptly contacted by Gemma initially and then Mike. Mike followed through finding and verifying my suitcase. He was polite and professional and he and the process was very efficient. He was able to receive approval from Easy Jet to send my luggage to the U.S. which arrived undamaged everything intact and quickly. I can't thank Mike enough for the effort he put forth into dealing with this issue. I was so happy to receive my suitcase with everything in it just the way I packed it despite Mike having to verify contents. Thank you Mike for everything you did !!!

My case did not arrive at Gatwick when l went to collect it.
Was given a form from easyjet staff to get in touch with the company above.
Excellent staff who were very helpful and found my case and kept in touch with the progress.
Delivered to my house on time.
Thank you

Mike was very helpful and eventually found all our bags.

I can’t believe how great their service was and especially their agent near Gatwick, named Mike. He went above and beyond to get my back which had been mishandled by LH in Naples, Italy to me in Florida, USA. He called and emailed, found a business card and did the follow up. There had been no trace of the bag from LH or United. Frustrating interactions w both airlines. Somehow he got it to me through an old Easy Jet sticker though we weren’t on Easy Jet. It had been missing for 11 days. After Mike got involved, I had the bag in 24 hours. So grateful for his interest in returning it to me. Big thank you to you and your team. I’ve flown over a million miles on UA alone, and this was outstanding and unexpected service.

My wife and I were returning from a short vacation. The route was difficult, we had two transfers and on the first one we had to pick up and re-check our luggage. To our surprise, our suitcases were not on the luggage belt. We had to fill out an application and rely on the words of the employees, who said that in three or four days we would receive our suitcases back. 11 days have passed, and the airline we were flying with refused to consider our case because it did not have the necessary documents from us. We almost lost hope that we would ever get our things back and prayed to God for a miracle. And now I got a message from Mike from First Flight that our luggage has been found! As it turned out, the luggage tags were not pasted on the suitcases and they remained unidentified at the airport of departure until they got to the First Flight. We praise God and express our great gratitude and appreciation to Mike and the entire First Flight service! Of course, it was very important to get our things back, but even more important was the attitude of respect and attentive treatment of us as customers in order to help us in our situation.

Reported our missing luggage as soon as we arrived home. We returned from Madrid on the fateful country wide power outage day (28/4/25)
1st flight contacted me within 24 hours. I am very happy to report my suitcase was found and delivered to my door 6/5/25.
I didn’t actually speak with anyone but my email contact person was Gemma.
Having never been in this situation before, I am impressed with the way this process was conducted. THANK YOU

Mike is very nice and good person who contact me regarding my lost bag, really he is very helpful, patient and cooperative and gave me all the details and the required informations about my bag. Honestly if there is 10 stars I will give him, because he deserves more and more.

Ik wist al dat mijn koffer zonder label op de band was terechtgekomen, dus had maandagochtend weinig hoop hem ooit terug te zien. Keurig beschreven welke kenmerkende artikelen er in zaten. Tot mijn grote vreugde werd ik vrijdagmiddag vanuit Londen gebeld door een heel aardige medewerker die kon bevestigen dat het mijn koffer was die hij voor zich had. Kreeg over de app een foto ter bevestiging en een week na verlies werd hij keurig bij mijn voordeur teruggebracht. Het zijn maar spullen, maar dankzij het werk van deze mensen ben ik superblij! Dank, dank, dank!

Amazing customer care experience with Gemma from Primary Tracing. She stuck with our lost bag issue and managed to identify where it had been lost and ensured it was delivered to our door. Always thoughtful and professional. Thank you!