365 Medicare レビュー 

365 Medicare からの回答

2025年8月20日

Dear Mr. and Mrs. Ryden,

Thank you so much for taking the time to share such a detailed and heartfelt review. We are truly delighted to hear how well Mohit ( Mo) is supporting Hugh and that his visits bring both of you reassurance and peace of mind. It’s wonderful to know that Hugh feels comfortable and happy with him – continuity and trust mean everything in care.

We’re also grateful for your feedback about the medication box, and we will ensure Mahitt and our team remain attentive to this. Please rest assured we will continue to support you both with kindness, reliability, and respect.

Your openness about the challenges you’re facing is invaluable to us, and we admire your strength and resilience. We will always do our best to ease the pressures where we can, so that you and Hugh feel supported every day.

With warmest regards and gratitude,
365 Medicare Team

365 Medicare からの回答

2025年10月20日

Dear Paul,

Thank you once again for your patience and for raising your concerns with us back in early August. We wanted to follow up and confirm that, since then, we’ve worked diligently to ensure a smoother and more consistent delivery of quality care for your mum. We truly appreciate your feedback, as it helped us improve and tailor our services to better meet your family’s needs.

We’re pleased to say that we’ve been successfully delivering care consistently since then, and we hope everything is going well for you and your mum. If you have any further concerns or just need to talk things through, please don’t hesitate to reach out. We’re always here to listen.

Warm regards,

365 Medicare Team

365 Medicare からの回答

2025年7月16日

Thank you so much for taking the time to share this lovely feedback.

We’re truly grateful for your kind words and are delighted to hear that your father is comfortable and well-supported by our care team. It’s heart-warming to know that Yemi and Ubong have made such a positive impact — we’ll be sure to pass on your appreciation to them.

Establishing a consistent routine and trusted relationships is so important, especially for individuals living with Alzheimer’s, and we’re proud to be part of his journey. Please don’t hesitate to reach out if there’s ever anything more we can do.

Warmest regards,
The 365 Medicare Team

365 Medicare からの回答

2025年6月27日

Thank you so much, Yvonne, for your kind and heartfelt message.

We’re truly touched to hear how our carers have brought both professionalism and warmth to your family’s experience. It’s especially lovely to know they’ve been a source of comfort and joy while supporting your loved one with dementia. Making you smile and feel supported is exactly what we aim for every day.

We’ll make sure your kind words are passed on to the team — they’ll be absolutely thrilled to hear your feedback.

With sincere thanks,
The 365 Medicare Team

365 Medicare からの回答

2025年6月9日

Thank you so much, Mohammed, for your kind feedback!

We’re thrilled to hear that you’re happy with the service and especially with the care provided by Sara Sheraz. She is a valued member of our team, and it’s wonderful to know her positive attitude and commitment are making a real difference in your mother’s care.

We’ll be sure to pass on your appreciation to Sara. Thank you again for your trust in 365 Medicare — we’re here for you and your family every step of the way.

Warmest regards,
The 365 Medicare Team

365 Medicare からの回答

2025年6月9日

Thank you so much for your lovely message, Linda.

We’re truly grateful to hear how much you appreciate Rebecca’s support — and we completely agree! Her dedication, kindness, and willingness to go the extra mile (including feeding your cat!) truly reflect the values we hold at 365 Medicare. We're so pleased she's making such a positive difference in your day, especially with those early morning visits.

We'll be sure to share your kind words with Rebecca — they’ll mean a lot to her.

Thank you again for your continued trust in us.

Warm regards,
The 365 Medicare Team

365 Medicare からの回答

2025年5月21日

Thank you so much, Mark, for your kind message and for taking the time to share your mum’s experience with us.

We’re absolutely delighted to hear that your mum is happy with all the carers who have supported her — and a special thank you for highlighting Sara Sheraz. We will be sure to pass along your lovely words to her. Sara truly embodies the values we strive for at 365 Medicare, and we’re so pleased to know her kindness and dedication have made such a meaningful impact.

We’ll do everything we can to ensure that your mum continues to receive consistent care and support from familiar faces like Sara. Your feedback means a great deal to us — thank you again for your trust.

Warm regards,
The 365 Medicare Team

365 Medicare からの回答

2025年5月14日

Thank you so much, Martin, for your kind and thoughtful feedback!

We're truly grateful for your recognition and are delighted to hear that you've had such a positive experience with our team. Kumar will be especially pleased to know that his responsiveness and professionalism made a difference — we’re proud to have him as part of the 365 Medicare family.

Providing consistent, compassionate, and responsive care is at the heart of what we do, and your words affirm that commitment. Thank you for your trust in us and for recommending our service so warmly — it means a great deal.

Wishing you all the very best,
The 365 Medicare Team

365 Medicare からの回答

2025年4月23日

Thank you so much for your kind words and heartfelt feedback.

It truly means a great deal to our entire team to hear that the care we provide has made a positive difference. Our staff are deeply committed to treating every individual with compassion, dignity, and respect — just as they would their own loved ones. Knowing that their dedication, including staying beyond their hours when needed, has been recognised means the world to us.

We’re incredibly grateful for your recommendation and trust. Please don’t hesitate to reach out if we can ever be of further support.

Warmest regards,
The 365 Medicare Team

365 Medicare からの回答

2025年4月23日

Thank you so much for your lovely message and kind words!

We’re absolutely delighted to hear that Mohit (Mo) and Anisa Fatima have made such a positive impact. They both embody the values we hold dear at 365 Medicare — compassion, reliability, and always going the extra mile (with a great cup of tea too!).

Your recognition means so much to them and to us as a team. We will make sure your message is shared with them — it will truly brighten their day.

Thank you again for your support and trust in our care.

Warmest regards,
The 365 Medicare Team

365 Medicare からの回答

2025年3月6日

Dear Mo

Thank you for sharing your experience with us. We sincerely apologize for the delays and any inconvenience caused to you and your mum. Punctuality is very important to us, and we regret that we did not meet expectations in this regard.

In real-time care, issues can arise unexpectedly. Just as you requested staff to stay over, which directly impacts the timing of the next care call, there are many real-world scenarios that can cause delays. On multiple occasions, our carers have been delayed due to emergencies, such as waiting with a client for an ambulance—sometimes for 3-4 hours—because our first responders cannot leave a vulnerable person unattended.

That being said, we are not justifying lateness, but rather providing context to some of the challenges we face. We acknowledge your concerns and are working on improving communication and consistency to minimize disruptions.

If you would like to discuss this further, please reach out to us at info@365medicare.co.uk. We truly value your feedback and appreciate the opportunity to improve.

Best regards,

365 Medicare からの回答

2025年9月24日

Dear Danyal

Thank you so much for your heartfelt words. We’re truly delighted to hear that both of your parents feel comfortable and supported by our team. It means the world to us that they’ve connected so well with every carer we’ve provided, especially as we know how important trust and relationships are in care.

We’re also grateful you’ve noticed the dedication of our staff, who often go above and beyond to ensure comfort and happiness, even staying longer when needed. That compassion and commitment are exactly what we strive for at 365 Medicare.

Please know your kind feedback will be shared with the whole team—it will mean so much to them.

With gratitude,
The 365 Medicare Team

365 Medicare からの回答

2025年4月23日

Thank you so much for your thoughtful feedback — it truly means a lot to us.

We're so pleased to hear that your mum is receiving kind and professional care, and we’re especially proud to hear how Fozia and Bibi have stood out with their compassion, attention to detail, and genuine dedication. They truly embody the values we strive for at 365 Medicare, and we’ll be sure to pass along your lovely comments to them — they’ll be thrilled.

We also appreciate your honest note regarding training. Ongoing development is a key part of our commitment to quality care, and your observations will help us ensure that all our team members meet the high standards we aim for across the board.

Thank you again for your support and for taking the time to share this. Please don’t hesitate to reach out if there's ever anything more we can do for your mum.

Warmest regards,
The 365 Medicare Team

365 Medicare からの回答

2025年4月23日

Thank you so much for your kind and heartfelt words — we’re incredibly grateful to have you as part of the 365 Medicare family.

It’s wonderful to hear that you’ve found your role rewarding and that our training, team support, and values have made a meaningful impact on your experience. We truly believe that compassionate care starts with looking after our team, and knowing that you feel empowered and fulfilled means we’re on the right path.

Your dedication and professionalism are deeply appreciated, not only by us but by the clients and families whose lives you touch every day. We’re proud to have you representing our values and delivering care with such heart.

Thank you again — your contribution makes all the difference. 💙

Warmest regards,
The 365 Medicare Team

365 Medicare からの回答

2024年3月11日

Thank you for bringing your concerns to our attention. We appreciate your feedback and want to assure you that we take all issues seriously, aiming to continually improve our organisation.
Recognising the significance of effective communication, proper training, and a supportive work environment, we have conducted a thorough investigation into the matters you've raised. While we found no evidence to support your specific claims, we acknowledge the importance of remaining vigilant and proactive in addressing any potential shortcomings. We are committed to enhancing our internal processes to ensure an even better experience for both our clients and staff.
Our dedication to delivering quality care is underscored by our top 10 non-zone provider ranking. We are proud of this recognition and remain committed to upholding the highest standards. Your feedback is invaluable in guiding us toward ongoing improvement, and we appreciate your contribution to helping us achieve our goal of excellence.
If you have any further concerns or details you would like to share, please feel free to reach out. Your satisfaction and the well-being of those under our care are of utmost importance to us.

365 Medicare からの回答

2023年5月19日

HI, thanks for the review but we have never had any dealing with you, we are a Domicile care provider, we dont have a Brain, or a Mike in our support team, and Just maybe you have reviewed a the wrong company as we are UK based not the USA,

thanks

365 Medicare からの回答

2025年4月23日

Thank you so much for your kind words and trust in 365 Medicare — it truly means the world to us.

We understand how difficult it can be to hand over the care of a loved one, and we’re honoured that you chose us to support your mum. Knowing that she is happy and well cared for brings us so much joy, and it’s a reflection of the genuine compassion and dedication our team brings to every visit.

Your praise and support remind us why we do what we do — to make a real difference in people’s lives. We’re so grateful to be part of your mum’s journey and will continue to care for her with the respect, kindness, and warmth she deserves.

Thank you again for your lovely message — from all of us at 365 Medicare 💙

365 Medicare からの回答

2021年12月30日

Disappointed to read you comments TM, when you fail to show for work and what was you expecting beside a P45. wish you all the best for, but there is no room for unreliable staff @ 365medicare,

365 Medicare からの回答

2021年12月30日

Hi Jill, thank you for your honest review, even in these difficult times we all collectively have worked hard as a team, to deliver the best care, Team member like you make us stronger you have never let us down no matter how difficult environment been, keep up the good work, we would like to thank you for all to support you have given to 365 Medicare and to is customers,