4imprint レビュー 

This is my very first time sharing a review on a product but i did want to share this. I ordered Insulated mugs for my work staff and cliental, they were delivered in a very poor damaged packaged box. After I opened it all the contents inside were scattered with the logos on them damaged. Customer services emails were never returned after 3 attempts over a 5 week span.
I do not recommend 4imprint, customer service is not what it should be.

This company does not support mental health and is a company that lies. They act like they care but truth is they dont! I would not give them my business

If you're looking for great products and even better customer service, check out 4imprint! They recently helped us with an order and went above and beyond to ensure everything was perfect. It's rare to find a company that cares this much about its customers!

Quality product, fast shipping and great customer service. I have used 4imprint for a variety of products over the years. Although I place our orders online I try to call the same sales rep who is familiar with what we order before I put the order through. The notebooks we ordered last week in a different color and with a different graphic were consistent in quality from last year. They were shipped in the 24 hour window as advertised and arrived on the promised due date. If it is a new product you are ordering definitely request a sample. This has saved us some disappointment. Some products are hard to tell the quality online.

I just want to let everyone know what an AMAZING company 4imprint is! We placed a rush order for promotional print items for our annual education event for local optometrists and opthalmologists; After a major setback due to bad weather, the 4imprint team (Melissa, Connie and the entire production team) went above and beyond to ensure we received our order on time and the products absolutely exceeded our expectations---they were PERFECT! Thanks again to the team at 4imprint for all their hard work to ensure we received our order on time and before the event!!
This has been the best experience with ANY company that I’ve ever had and we cannot thank them enough!
I’ll be shouting their praises from the rooftops to anyone that’ll listen!😂 Ok, that’s a little dramatic, but I HIGHLY recommend their service to anyone in need of print/promotional items!🥳💯

I placed an order and paid approximately $1,500 for products (order number 26730030, for reference, in case they ever care to check). Despite their claim that the products were delivered, I never got them. The salesperson responsible for the sale called me, apologized, and said that UPS had mishandled the delivery. She promised to either reimburse me or send replacement products, but neither happened.

Since then, I’ve been trying to contact them for months, but they have completely stopped responding. The lack of accountability and follow-through is appalling. I will NEVER use their services again, and I strongly advise anyone reading this to avoid them as well. Their behavior is unacceptable and feels like a complete scam.

I needed custom bandanas and 4imprint was the only company that could do it in our shortened time frame. I contacted their rep and they got everything together quickly, sent it to production and had the bandanas arriving a whole week before we needed them. About $100 cheaper that competitors too. Bandanas looked amazing and were a huge hit!

Poor communication.
Using poor delivery company.
3 weeks following order and no sign of the product.
We won’t be using again.

Absolutely love 4imprint! They always respond quickly when I contact them. They send me immediate quotes when asked. They give me no troubles when ordering large bulk orders. Totally recommend 4Imprint!!

I had an issue with sizing in my order and it was immediately taken care of with excellent customer service. Not to mention the items were fabulous.

Good promotional products and fast shipment. Our agency just ordered the visors and cooler bag from 4imprint for our open house purpose. The customers and staff loves it. Beautiful design, quality and color. Thanks for make our clients feels happy when they get the gift.

First let me say that I have been happy with the quality and printing on all items I have ordered and there have been MANY going back to 2015. Where all the issues arise is in deceptive, even fraudulent, billing practices.

Back in 2016, I noticed I had been overcharged on an order where I had provided a card for payment upfront, so I sent an email and brought it to their attention, and told them of my concern that I can agree to one price when providing my card information and get charged something entirely different later on. My solution was that I wouldn't order that way anymore and only order "on account" in the future because that allows for much closer scrutiny. The response I got was that all "Steal a Deal" or "Deal of the Day" specials MUST be paid at the time of purchase, nothing allowed on account like my other purchases of business cards, postcards, uniforms, etc...basically everything I pay retail price for can go on account but the deals cannot, aparently. Thinking this was a single honest mistake, I continued to order some things on account and other things by paying via card when I snagged a deal.

Since I was providing a card upfront for those deals, orders weren't going through the normal checks and balances as invoices where we paid on account. In October 2019, I noticed a pretty large overcharge and brought it to their attention. I was credited back over $100 for their "mistake".

In early 2020, I reached out twice about overcharges that showed discrepancies between what I authorized and what was charged when the final charge was run. This made three orders in a row where we were overcharged...all involving the advertised deals. Maybe more, but those were the ones I could easily lay my hands on paperwork to prove it. And *I* had to prove it, they seemed to be clueless what their own deals stated and were only willing to credit those we backed up with a lot of time and paperwork and weren't willing go back further in an attempt to right their wrong. Since none were ever UNDERCHARGED, it appears this is intentional and perhaps their business model. At the very least, it's bait and switch. It's simply not possible to make mistakes on every single deal, every single order, and that mistake is ALWAYS in their favor.

I stopped ordering from 4Imprint and unenrolled from the daily deal emails as a result, feeling very duped and deceived by a company I had done a lot of business with over the years. Recently in 2024, however, I checked their pricing for a few things I was considering and thought I'd put my grudge aside because surely the issue had been fixed by now. If I had personally reported it that many times and been issued credit for the ones I caught (who knows how many I missed, as these just stood out based on a vague memory of what I remembered and then confirmed against the advertised deals and charges that followed), surely others were doing the same and they'd have to get their processes fixed, right?

Guess what? The very first order, same thing happens. I again report it, this time I ask for escalation because it's now obvious that this is system-wide and intentional since nothing is ever undercharged, only overcharged or has other line item charges added on after a credit card is provided. I get two responses...neither escalated as requested and the CS rep took the fall again this time. I refuse to believe that it's one little person responsible since I have kept a papertrail going back NINE YEARS and every order was handled by a different CS rep. This is just how the company operates, unfortunately.

Read the 5 star comments carefully because they are written by corporate. You can tell because they sound like sales pitches

I was giving this company the opportunity to do work for me, but it's their way or no way. I would not recommend this company for anything.

Great service !!!
Nikkyi , is a great service rep.
She helped place my order & followed through with me during the process.
I wish I could give her 10 stars !!!!

Steel business From other distributors
by cutting deals with suppliers for better price.
Cheaters.

I ordered 5 items for my conference that were supposed to be next day. They charged my card 2x for the order and I still don't have the product. SCAM

I have worked with 4imprint for about 5 years now and they are awesome. Of course, you need to check the reviews of specific products to make sure it will meet your expectations. but as far as customer service, they are unmatched. You can always call and you'll get to talk to a real person easily. They are so nice and helpful.

We ordered pocket tee shirts with a company logo. The first delivery (that should give you a clue) thr logo was faded. Keep them, they said, we'll redo, though we would now miss our event deadline. Second delivery was just as bad! They offered a third. We received a credit. No one wears the tees. Go elsewhere. This company is all public relations and no quality.

I've used 4imprint for several years and working for two employers, one of those being a global corporation with over 50k employees. 4imprint is the marketing go to! The products, customer service, delivery are exceptional. I would say impeccable. If you need a resource you can count on, this is your partner. Thx 4imprint for always making us a marketing success.