Bought a Segway F2 scooter in December 2023. 4 weeks ago it just stopped working even though it had 60% charge. I dropped it back to 99 Bikes Annerley and since then I have had 1 single call from them... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Excellent bike service/s from the Annerley Team - every time, + great advice, useful gadgets & all probs. promptly solved with quick rtrns to happy riding. A recent headache with tubeless MTB tyres {b... もっと見る
企業が回答しました
Always helpful each and every time. Jack the manager is awesome and so is the entire team. Can honestly say they care about their customers and I won't go anywhere else. P.S shout out to Denise in wor... もっと見る
Good customer service. The bike stand purchased itself isn't bad, but it does pull away from the bottom part...the join is a fraction off...but when it goes from the centre point to the top...the... もっと見る
企業が回答しました
企業情報
当該企業による記述
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
連絡先
417-421 Ipswich Road, 4103, Annerley, QLD, オーストラリア
- (07) 3447 6374
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Zero stars = no after sales customer service
Bought a Segway F2 scooter in December 2023. 4 weeks ago it just stopped working even though it had 60% charge. I dropped it back to 99 Bikes Annerley and since then I have had 1 single call from them. I have had to call for updates and all I get every time is they're waiting for Segway. 4 weeks and zero progress. I have contacted Segway and the only thing I received from them is a reference number. Next step is a formal consumer complaint to fair trading. Stay away!
Always helpful each and every time
Always helpful each and every time. Jack the manager is awesome and so is the entire team. Can honestly say they care about their customers and I won't go anywhere else. P.S shout out to Denise in workshop today super helpful and had my bike on the road in no time. 10/10 service always.
Avoid 99 bikes they are a headache...
Avoid 99 bikes they are a headache they couldn't help me after purchasing a bike a week ago and they insisted I had a receipt to buy an extra changer wow go to eBay or Amazon any online store for a peace of mind and way better price than 99 bikes thanks for reading...
I was greatly assisted to quickly find…
I was greatly assisted to quickly find what I needed and used my voucher for free products, thank you!

99 Bikes - Annerley からの回答
Fantastic overall experience
Fantastic overall experience. Staff took time to explain the service and related products. Genuinely interested in their craft and doing their best. Thankyou very much

99 Bikes - Annerley からの回答
Many thanks for all your efforts on my…
Many thanks for all your efforts on my Bianchi, much appreciated!!

99 Bikes - Annerley からの回答
Good customer service
Good customer service.
The bike stand purchased itself isn't bad, but it does pull away from the bottom part...the join is a fraction off...but when it goes from the centre point to the top...the gap from the wall goes from 1cm to 3cm...which is annoying... Not an option to put a big screw into the landlord's wall!

99 Bikes - Annerley からの回答
Friendly, helpful fast service/s & bike probs. solved!
Excellent bike service/s from the Annerley Team - every time, + great advice, useful gadgets & all probs. promptly solved with quick rtrns to happy riding. A recent headache with tubeless MTB tyres {beads not seating}; visited the 99 wrkshop - the Tech. instantly stopped all work, explained the prob., used the air compressor, fixed the prob., checked all was safe & had me mobile in 6 mins. Can't / don't go anywhere else! :)=

99 Bikes - Annerley からの回答
Solid advice and repair
Solid advice and repair, pleased the workshop stood behind the service and rectified a slipping cable after 80 kms. Many thanks Tim

99 Bikes - Annerley からの回答
Always brilliant.
Always brilliant. Helpful, focused & reasonable. Highly recommended.
Convenient, cost-effective and easy to order
easy to order, cost-effective and prompt delivery

99 Bikes - Annerley からの回答

99 Bikes - Annerley からの回答
All good promt service and delivery
Quit happy staff happy to assist and informative with products available a pleasant shop will attract further business

99 Bikes - Annerley からの回答
Awesome service
Came in to get bike seat fitted but wasn’t suitable for bike. The staff were great and explained why, helped to find a correct seat and seat post and also helped with exchanging handle bars. Also, helped to move gear selectors over. Top service!

99 Bikes - Annerley からの回答
Friendly and professional staff
Friendly and professional staff, but feeling a little underwhelmed at having to pay over $10 for a shift cable.
Ordered a tyre mounted bike rack
Ordered a tyre mounted bike rack, all fine and on time. Thanks

99 Bikes - Annerley からの回答
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