Bought a merida 8000, very nice bike, had a few problems . Still have a few problems and a few more because 99 bikes is of no use, except for Patrick. Basic warranty is to look it up on the internet o... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Few things for improvement Took longer than expected to wait for item to arrive in store for pickup Packaging of rack was just bubble wrap and no instructions or guideline When brought back in st... もっと見る
企業が回答しました
In a word "Lucie". She was very courteous and professional when I took my bike in for a service. She explained, in simple terms, what was required. The service was completed on time. Overall, I... もっと見る
企業が回答しました
Appropriate communication for click and collect orders. All my questions were answered by staff over the phone.
企業情報
当該企業による記述
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
連絡先
114 Whitehorse Road, 3130, Blackburn, VIC, オーストラリア
- (03) 8814 7615
2.7
期待以下
190件のレビュー
レビュー依頼の記録がありません
この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
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Go some where else.
Bought a merida 8000, very nice bike, had a few problems . Still have a few problems and a few more because 99 bikes is of no use, except for Patrick. Basic warranty is to look it up on the internet or leave it for a week. Sent them a email a week ago and have not heard a word. Take your money some where else I will
2026年1月12日
自発的なレビュー
In a word "Lucie"
In a word "Lucie". She was very courteous and professional when I took my bike in for a service. She explained, in simple terms, what was required. The service was completed on time. Overall, I have found 99Bikes to be a very good shop to deal with.
I have already recommended them to some of my riding colleagues.
2023年3月21日
99 Bikes - Blackburn からの回答
Thank you for the review Dennis!
99 Bikes - Blackburn からの回答
Hi James!
Thank you for the review!
Few things for improvement
Few things for improvement
Took longer than expected to wait for item to arrive in store for pickup
Packaging of rack was just bubble wrap and no instructions or guideline
When brought back in store to return or exchange, customer service to help seemed uninterested in helping out help resolve/suggest how
Glad they suggested try asking workshop but workshop staff too preoccupied with another customer when extra staff behind desk could at least ask what my issue was or at least say we won't be long
When I was given service, glad they helped but wasn't able to solve and didn't really suggest how to solve
2023年2月10日
99 Bikes - Blackburn からの回答
Thanks for your review and feedback. This is appreciated and we are sorry for the less than perfect experience you've had. We'll take your comments on board for the future.
99 Bikes - Blackburn からの回答
Thank you Jason!
99 Bikes - Blackburn からの回答
Hi Duane,
Thank you for the review!
Enjoy!
Waited and still waiting
Waited and still waiting. Either increase your staff or manners.
Not sure why i came to this shop!
2023年1月4日
自発的なレビュー
Best experience for a mumma and child…
Best experience for a mumma and child at Blackburn. Thank you!
2022年12月30日
The great employees
2022年12月7日
Appropriate communication for click and…
Appropriate communication for click and collect orders. All my questions were answered by staff over the phone.
2022年11月22日
Products on the shelf at a competitive…
Products on the shelf at a competitive price, with great advice.
2022年11月29日
Hong at 99 Bikes Blackburn - amazing knowledge and service
Hong at 99 Bikes Blackburn was absolutely amazing - going above and beyond to solve my issue. Initial part i ordered on line did not fit. Hong then said leave it with me - he researched and sourced the right part for me.
2022年10月28日
自発的なレビュー
99 Bikes - Blackburn からの回答
Thanks Hugh!
Have a great week!
Merida Speeder 100
When I ordered a packrack with the bike I expected it to be installed when I collected the bike. It was not and I had to wait four days for parts for installation to arrive from another branch. The bike does a good job at its price point and even better when the 2021 model was 40% off the price of the 2022 model!
2022年9月12日
99 Bikes - Blackburn からの回答
Hi Mike,
Thank you for your review, I am sorry you had a less than satisfying experience with us recently and we would love an opportunity to turn this around for you. I have passed this on to the team in store and someone will be in touch with you shortly.
Return of unsuitable bikePurchased an e bike for my wife but…
Purchased an e bike for my wife but unfortunately it was not suitable for her. 99 bikes were true to their word and I was able to return the bike without any issues at all. Customer support was fantastic and most understanding in our situation.
2022年7月8日
99 Bikes - Blackburn からの回答
Thanks for the great feedback!
99 Bikes - Blackburn からの回答
Cheers for the great feedback!
Responsive and professional staff
2022年8月15日
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