Very friendly, helpful and polite service and advice from Austin and Tom today, at 99 Mitchell in the ACT, thanks lads. Such a pleasure to be welcomed and to receive great service, and advice, love yo... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Bike was made quickly available for collection ahead of Christmas after online order confirmation. Staff provided great after sale advice and support on brakes and made necessary adjustments.
Perfect Customer Service. Thanks Tenzing for listening to my requirements. Selling me the exact bike rack that is suitable for my e-bikes.
The panniers did not fit my carrier - it did say fits most bikes. But not mine and unfortunately the stock at the local shop has very poor selection
企業情報
当該企業による記述
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
連絡先
Unit 5A, 157 Flemington Road, 2911, Mitchell, ACT, オーストラリア
- (02) 6210 9729
4.8
優良
108件のレビュー
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Great Service for a Newbie!
First time buying a bike for myself and the customer service was really friendly and although they had multiple customers, they helped cater to almost everyone that needed help.
The employee helped me out even when I asked many questions and also helped me get a couple of things for my first ever bike. What a lovely bike store 👍
2021年5月4日
Charged me $5 more instore to 'sign up'…
Charged me $5 more instore to 'sign up' for 'membership' I already had for free online. A perverse reverse incentive that put me off 99 forever. Won't be back. Pushys are cheaper anyway without all the BS 'club' discount fakery.
2021年4月30日
99 Bikes - Mitchell からの回答
Hi Ramjet,
I'm sorry to hear that you didn't have a good experience with us, and aren't happy with your Club membership. While we offer our Club prices online to everyone, you do unfortunately need to be a members to get these prices in store (which is a $5 payment for a lifetime membership).
However we do appreciate your feedback in relation to our membership system, and we will use this to inform our decisions regarding our memberships going forwards. If you have any other questions please don't hesitate to reach out to us on help@99bikes.com.au
Delivery was fast
Delivery was fast, scooter was in great condition but I’ll be bringing it in for an exchange if possible. It’s much smaller then the child I bought it for.
2021年4月22日
Excellent customer service
99 Bikes were prompt in getting our purchase and the communication was great and efficient letting me know it was ready to pick up
2021年4月13日
Mitchell store great service, friendly and knowledgeable staff
This is my go to shop now for all my bike needs. Have recently brought Merida Scultura 8000E and just had the first checkup absolutely fantastic bike for the money. For coming winter brought a Wahoo KICR from this store too havnt had a chance to set that one up yet still sunny and warm so mostly ride outside for now.
What I like the most is the follow up from the staff at the store, for after sales service they call you up and make sure you are happy with the bike and service.
Keep up the good work guys and girls at the Mitchell store.
2021年4月10日
Almost great.
Half an hour after the online payment, the piece was ready. Only thing not pleasant, it was not in the original packaging, I paid for shimano, but there was no written, in the package (nylon bag) that it really was. I hope, and I think it was but ... the eye also wants his part.
2021年3月25日
Great service
Great service. Was so upset that I would have to miss riding for a whole week, surprised to get a call the next day saying they had fixed the wheel. This was despite the fact they were booked out.
Love my bike which I bought here and have had great service since.
2021年2月23日
自発的なレビュー
Great Prices With no Hassle Service
Great Prices With no Hassle Service. Customer service is Fantastic.Huge range and great brands.
2021年2月18日
Hugo was very friendly and helpful.
2021年1月26日
自発的なレビュー
Very good prompt customer service
2021年1月2日
Super friendly, helpful staff
The staff member was super friendly, polite and helpful and sorted out my tyre problem straight away.
2020年12月14日
自発的なレビュー
Great service
Purchased a Norco Sight from here. The assistance from staff was excellent. They went through all the features of the bike, set it up for me for a test ride. Had the test ride and then they helped me adjust the dual suspension to suit. Overall a great experience and the staff were just great. Highly recommended
2020年12月12日
Panda did a great job
2020年12月4日
自発的なレビュー
Wrong pricing
Wrong pricing. Got scanned and charged for more than actual pricing and staff member tried to argue with me
2020年12月3日
99 Bikes - Mitchell からの回答
Hi Tom,
I'm so sorry to hear about your experience in store! I do apologise, we pride ourselves in our customer service and I'm so sorry that this didn't live up to that. Thank you for taking the time to pass the feedback on as we are able to use it to improve for the future. If you would like to follow up with us on this, please don't hesitate to reach out to us on help@99bikes.com.au so we can assist you.
Thank you so much Tyler
A last minute, Sunday morning derailleur replacement before a trip away. Tyler was completely professional and di the job there and then so it meant the trip was possible.
A great team at 99 Bikes. Thank you again
2020年11月12日
自発的なレビュー
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