Customer service is all in the name - and Natalie's customer service games was truly 'next level'. Great, honest service, excellent advice - and the perfect exemplar of 'going the extra mile'. Could n... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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I purchased a new bicycle helmet online. I had to wait a few weeks for stock to arrive, but I got a quality helmet at a very competitive price. I had to follow-up with the local store when no one cont... もっと見る
Service was A1. Staff were responsive, friendly and helpful. The Buzzrack Eazzy2 Bike Rack is a great product - well made, strong and stable. I love it ! However, there is an issue with the slip on n... もっと見る
The way I was treated and spoken to by the sales person was not acceptable so they got back the same treatment. Will NEVER use 99bikes again.
企業が回答しました
企業情報
当該企業による記述
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
連絡先
582-586 High Street, 2750, Penrith, NSW, オーストラリア
- (02) 4761 9047
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Customer service is all in the name
Customer service is all in the name - and Natalie's customer service games was truly 'next level'. Great, honest service, excellent advice - and the perfect exemplar of 'going the extra mile'. Could not be happier. Big ups and thanks Natalie!
EMTBike Penrith Sales and Service
I purchased a new EMTBike in January and the experience with dealing with Penrith 99Bikes has been outstanding. They are friendly to deal with, price competitive, provide excellent communication and follow up. Just had my first service and again. Blown away with the quality of the work and service. Highly recommended

99 Bikes - Penrith からの回答
Crous Review
On the plus side, the bike is great and Daniel was very helpful and efficient.
Unfortunately, the rear spoke guard found broken on first trip.
Outstanding service as usual
Streamlined service, excellent communication throughout, highly recommended.

99 Bikes - Penrith からの回答
Bike arrived quickly but wrong colour…
Bike arrived quickly but was black instead of the blue I ordered. Couldn’t be bothered to organise to change it.

99 Bikes - Penrith からの回答

99 Bikes - Penrith からの回答

99 Bikes - Penrith からの回答
Great service
Skilled sales people who are passionate about riding and know there products well and are always willing to go that extra step to help me out. Thanks

99 Bikes - Penrith からの回答
Excellent service by the gentleman who…
Excellent service by the gentleman who helped us choosing the bikes. Although we got there very close to closing time he still didn’t rush us and we end up getting 1 bike for my son and 1 for us. Highly recommend this place. Next time i go there i’ll get his name and mention it in the review… Thanks again for your service.

99 Bikes - Penrith からの回答

99 Bikes - Penrith からの回答
The way I was treated and spoken to by…
The way I was treated and spoken to by the sales person was not acceptable so they got back the same treatment.
Will NEVER use 99bikes again.

99 Bikes - Penrith からの回答
Awesome service offering great advice
Awesome service offering great advice. Had the option to “up-sell” but didn’t.

99 Bikes - Penrith からの回答
Ethan provided great customer service
Ethan provided great customer service, very thorough and his passion for mtb showed. A real asset to the store and brand 10/10 👍🏼

99 Bikes - Penrith からの回答
Great service in store
Great service in store. Really impressed with the knowledge and approachable nature of the crew working in the Penrith store. Thanks guys!
Lauren Luxford displayed a genuine…
Lauren Luxford displayed a genuine interest and ability to address the issues that concerned me.
This sort of service builds loyalty.
She is surely an asset to the business.
Service was A1
Service was A1. Staff were responsive, friendly and helpful. The Buzzrack Eazzy2 Bike Rack is a great product - well made, strong and stable. I love it !
However, there is an issue with the slip on number plate holder - best to secure with a screw - mine either bumped or blew off !
Quality at a very competitive price.
I purchased a new bicycle helmet online. I had to wait a few weeks for stock to arrive, but I got a quality helmet at a very competitive price. I had to follow-up with the local store when no one contacted me to say my helmet had arrived, but otherwise, the staff could not have been more friendly and helpful.
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