99 Bikes - Penrith レビュー 183

Customer service is all in the name - and Natalie's customer service games was truly 'next level'. Great, honest service, excellent advice - and the perfect exemplar of 'going the extra mile'. Could not be happier. Big ups and thanks Natalie!

Great bike
great service
best prices

I purchased a new EMTBike in January and the experience with dealing with Penrith 99Bikes has been outstanding. They are friendly to deal with, price competitive, provide excellent communication and follow up. Just had my first service and again. Blown away with the quality of the work and service. Highly recommended

On the plus side, the bike is great and Daniel was very helpful and efficient.
Unfortunately, the rear spoke guard found broken on first trip.

Streamlined service, excellent communication throughout, highly recommended.

Bike arrived quickly but was black instead of the blue I ordered. Couldn’t be bothered to organise to change it.

Easy transaction and good advice by the shop guys

Customer service not good enough

Skilled sales people who are passionate about riding and know there products well and are always willing to go that extra step to help me out. Thanks

Excellent service by the gentleman who helped us choosing the bikes. Although we got there very close to closing time he still didn’t rush us and we end up getting 1 bike for my son and 1 for us. Highly recommend this place. Next time i go there i’ll get his name and mention it in the review… Thanks again for your service.

Staff were excellent and the item as ordered

The way I was treated and spoken to by the sales person was not acceptable so they got back the same treatment.
Will NEVER use 99bikes again.

Awesome service offering great advice. Had the option to “up-sell” but didn’t.

Ethan provided great customer service, very thorough and his passion for mtb showed. A real asset to the store and brand 10/10 👍🏼

Great service in store. Really impressed with the knowledge and approachable nature of the crew working in the Penrith store. Thanks guys!

Lauren Luxford displayed a genuine interest and ability to address the issues that concerned me.
This sort of service builds loyalty.
She is surely an asset to the business.

Was so easy to deal with and very helpful staff

Service was A1. Staff were responsive, friendly and helpful. The Buzzrack Eazzy2 Bike Rack is a great product - well made, strong and stable. I love it !
However, there is an issue with the slip on number plate holder - best to secure with a screw - mine either bumped or blew off !

I purchased a new bicycle helmet online. I had to wait a few weeks for stock to arrive, but I got a quality helmet at a very competitive price. I had to follow-up with the local store when no one contacted me to say my helmet had arrived, but otherwise, the staff could not have been more friendly and helpful.