Terrible quality and terrible service. Inferior quality products and no help from 99 bikes. I purchased a pedal raider in November and it started creaking in three months. I did All the mainte... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Excellent customer service, staff assisted with height requirements for bikes. My son didn't like the colors of the bikes on display, so the staff showed him some of the bikes available online... もっと見る
企業が回答しました
My products arrived in a reasonable time and member prices are a great marketing strategy that encourages me to look first at the 99bikes website for what I need. I have been to success store and... もっと見る
Excellent customer service in aquiring this bike rack. The Buzz rack E Scorpion 1 Platform 1 E bike Tow Ball Rack performs well. Takes a bit of time to set up but is relatively easy to install. The e... もっと見る
企業情報
当該企業による記述
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
連絡先
4/640 Beeliar Drive, 6164, Success, Western Australia, オーストラリア
- (08) 64993962
レビュー依頼の記録がありません
この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Terrible quality and terrible service.
Terrible quality and terrible service.
Inferior quality products and no help from 99 bikes.
I purchased a pedal raider in November and it started creaking in three months. I did All the maintenance that I was advised but nothing stopped the incessant noise when I was peddling.
Also the spokes have started snapping, cheap quality steel.
I ride a flat asphalt path, not rocks.
It's advertised as the ultimate gravel and trail bike, definitely false advertising.
This is the worst bike I have ever owned.
When I contacted 99 bikes they called it wear and tear, then said I had to pay freight if I wanted them to inspect it, a cost of approximately $250 each way. I bought this product in good faith of the quality advertised, now I'm very disappointed with a terrible noisy bike.
I would advise never to buy a pedal raider and definitely never from 99 bikes.
Sales people have no clue
Went into the Success store to buy a continental GP5000 in 30mm and was told Continental does not make that tire in that size but they could sell me a 28mm one, so I bought the 28. I was browsing the web a few days later and discovered Continental did indeed make this tire in 30mm and most bike shops sold them, by this time I had fitted the 28 and done about 50kms. Contacted customer service to complain and was told the same thing, Continental only make a 30mm for an ebike, this is of course completely false, so emailed a copy of the receipt from another bike shop I just bought a GP5000 in 30mm. They finally admitted they were wrong but it was an “honest” mistake and did absolutely nothing.
Excellent customer service in aquiring…
Excellent customer service in aquiring this bike rack. The Buzz rack E Scorpion 1 Platform 1 E bike Tow Ball Rack performs well. Takes a bit of time to set up but is relatively easy to install. The ebike I have is approximately 30 kgs plus with a few added accessories. This rack has a maximum load of 30kgs, so I removed battery and folding locks. Once the bike has been loaded onto the rack, there are several straps to secure front and rear wheels. The rack has an adjustable clamp for the top bar or around your seat post. The adjustable clamp and tow bar can be key locked for security. Lights on this rack will need an accommodating connection depending on which one you have. The rack is secure and stable while travelling. One of the issues is they may need to change is the plastic clamps holding the wiring for the taillights. The clamps pop out of its mount holes really easy so your wiring is hanging down, untidy. Removing the rack is just as easy, it has transportable wheels.The wheels are a little small because the number plate holder sometimes scrapes on the ground . Not a big deal but that's the reason I gave it four stars. To sum it up the Buzzrack Scorpion 1 ebike is a great system and well recommended.

99 Bikes - Success からの回答
Excellent customer service
Excellent customer service, staff assisted with height requirements for bikes.
My son didn't like the colors of the bikes on display, so the staff showed him some of the bikes available online which he happily picked the black/green model of the Pedal crush.
I was away for work & the store offered delivery for just $24, plus a sale on next week & managed to get some good quality bike locks for the kids new rides.
Overall very happy customer & will be back in the future

99 Bikes - Success からの回答
Good Customer Service Skill
Good Customer Service Skill, Friendly professional staff Bough Bike for my client Helpful helped me with me bike Assembling which was incredible.

99 Bikes - Success からの回答
Overall satisfaction with the order
Time promptly
Staff got the bike assembled and willing to adjust it accordingly
Appreciate the manners and helpfulness.

99 Bikes - Success からの回答
The item was ready to collect quickly…
The item was ready to collect quickly and the communication from the team re the item and it's delivery was excellent.

99 Bikes - Success からの回答
Purchased bike online
Purchased bike online, notified me as soon as bike was ready.
Was super easy to pick up.
Great quality bike.

99 Bikes - Success からの回答
Great service
My products arrived in a reasonable…
My products arrived in a reasonable time and member prices are a great marketing strategy that encourages me to look first at the 99bikes website for what I need.
I have been to success store and the staff were very helpful.
It was ready to be collected in less…
It was ready to be collected in less than half an hour after I chose the click and collect option. Very fast service and efficient.
Friendly and cheerful staff
Friendly and cheerful staff that helped with easy collection of an online order

99 Bikes - Success からの回答
On line order
Really quick and easy on line
Staff very attentive to find my order
A big tick

99 Bikes - Success からの回答

99 Bikes - Success からの回答
I had an excellent experience with 99…
I had an excellent experience with 99 Bikes, when purchasing my new bike and accessories, recently.
I was able to organise and collect my new bike whilst I was in Perth, with no hassles at all. My bike was ready for me, all set to take off and ride.
Great customer service, thank you.

99 Bikes - Success からの回答
Success / Beeliar store
I go to the Success / Beeliar store.
Cant thank the staff enough for their help and advice.
Bikes always come back way better than they went…. They are always friendly and approachable and am always happy with their work!
Highly recommend this store.

99 Bikes - Success からの回答
Quality service
Got my bike serviced at 99 Bikes, the bike mechanics were very helpful an did a great job servicing my bike. They even replaced my punctured tube for me the next day after picking my bike up from service. Got me back on the road in no time.

99 Bikes - Success からの回答
Great place
Very happy with my bike , will definitely use 99 bikes again for future purchases.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。






