A1 Jewellers レビュー 84

A1 Jewellers からの回答

2026年4月15日

Dear Sadaqat Ali,

Thank you for your kind words and for taking the time to share your experience with us.

We are delighted to hear that you were pleased with both our service and delivery. Providing a seamless and efficient experience is a key priority for us, and it is rewarding to know we met your expectations.

We look forward to serving you again in the future.

Warm regards,
The A1 Jewellers Team

A1 Jewellers からの回答

2026年4月15日

Dear T Muldoon,

Thank you for taking the time to share your experience. We’re genuinely sorry to hear that the process felt frustrating and did not meet your expectations.

We understand that being asked for additional verification can feel excessive, especially if you haven’t encountered it with other online purchases. As we deal with high-value 22ct gold jewellery, certain transactions are flagged for extra checks to protect both our customers and our business from increasing levels of online fraud. That said, we recognise that this process should always be handled as smoothly and respectfully as possible.

We are particularly concerned to hear about your experience during the phone call, as this is not the standard we aim to provide. We take this seriously and will be reviewing this internally.

Your feedback is important to us, and it helps us improve both our communication and customer experience. If you would be open to it, we would appreciate the opportunity to look into this further and assist you directly.

Kind regards,
A1 Jewellers Team

A1 Jewellers からの回答

2026年1月24日

Thank you for your feedback.
We are sorry to hear that the chain did not meet your expectations. However, we would like to clarify that all product specifications including weight, length, and width were clearly displayed on the product page before purchase.
This particular design was intentionally selected by you as a lightweight option, allowing the price to remain lower compared to heavier 22ct chains. The product was purchased with full visibility of these details.
22ct gold (91.6% pure) is priced based on the live international gold rate, which fluctuates daily and is outside of any retailer’s control. Lightweight chains are specifically created for customers who prefer a fine, delicate style, rather than a thick or heavy profile.
We respect that jewellery is a personal preference, however it is contradictory to select a lighter weight product for affordability and then criticise it for being light.
We remain fully transparent in our listings and always encourage customers to review dimensions carefully or contact our team for personalised guidance prior to ordering.

A1 Jewellers からの回答

2026年1月28日

Dear Keya,

Thank you for your kind words and glowing recommendation! We’re thrilled to hear you were pleased with our gold jewellery, speedy delivery, and trustworthy service. Your trust means a lot to us and we look forward to serving you again.

Warm regards,
The A1 Jewellers Team

A1 Jewellers からの回答

2026年1月28日

Dear Gayatri,

Thank you so much for your thoughtful review. We're delighted to hear your online shopping experience was smooth and that you found our service trustworthy and transparent. It was our pleasure to assist you every step of the way, and we truly appreciate your kind words.

Warm regards,
The A1 Jewellers Team

A1 Jewellers からの回答

2026年4月15日 に更新

Dear Aneisha,

Thank you for taking the time to share your experience. We’re very sorry to hear how frustrating this situation has been, especially given your personal circumstances at the time.

We understand your concerns around the delivery timing and the restrictions placed on receiving the parcel. While our next-working-day service operates from the next available working day (Monday–Thursday), we appreciate that this may not have been as clear or as convenient as expected when ordering on a Friday.

Regarding the delivery, for high-value 22ct gold jewellery we use fully insured services which require the named recipient to receive or collect the item. This is in place to protect customers and prevent loss or fraud, but we recognise that this can feel restrictive in situations like yours.

We’re also sorry if our communication came across as impersonal or unhelpful — that is not the experience we aim to provide.

Your feedback is genuinely valuable to us, and we will be reviewing how we present delivery options and communicate these requirements more clearly to avoid similar situations in future.

If you’re open to it, we would really appreciate the opportunity to assist you further and reach a fair resolution.

Kind regards,
A1 Jewellers Team

A1 Jewellers からの回答

2025年12月11日

Dear Ritu,

Thank you for your kind review. We’re delighted to hear that you had a positive customer service experience with us. Your feedback is truly appreciated, and we look forward to assisting you again in the future.

Warm regards,
The A1 Jewellers Team

A1 Jewellers からの回答

2025年11月27日

Dear Aleesha,

Thank you so much for your lovely review! We’re delighted to hear that you’re happy with your bracelet and our service. Your satisfaction means a lot to us, and we look forward to serving you again soon.

Warm regards,
The A1 Jewellers Team

A1 Jewellers からの回答

2025年11月12日

Dear AA,
Thank you for your wonderful review. We’re so pleased to hear that your first experience ordering jewellery online was seamless and reassuring. It's great to know our team’s communication and photo confirmation service helped build your confidence. We truly appreciate your recommendation!

Warm regards,
The A1 Jewellers Team

A1 Jewellers からの回答

2025年11月10日

Dear Mrs Ali,
Thank you so much for your continued trust and support. We’re delighted to know that our communication and delivery service meet your expectations and that you’re consistently happy with your purchases. It’s a pleasure to have you as a valued customer.

Warm regards,
The A1 Jewellers Team

A1 Jewellers からの回答

2025年10月8日

Dear Irfan,
Thank you for your great feedback! We're glad to hear you found our service fast and trustworthy. Your trust means a lot to us, and we hope to serve you again soon.
Warm regards,
The A1 Jewellers Team

A1 Jewellers からの回答

2025年9月29日

Thank you, Vidhya, for your kind feedback! We're glad to hear you were happy with our response and service. If there's anything we can do to improve your experience and earn that 5th star, we’d love to hear your suggestions. Your input helps us grow and serve our customers even better!

Best regards,
A1 Jewellers Team

A1 Jewellers からの回答

2025年8月4日

Dear Naida,

Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that you felt reassured throughout the process and appreciated our WhatsApp updates. 🙌

Your trust means a lot to us, and we’re so glad you’d recommend us to others considering shopping online. We look forward to welcoming you back soon!

Warm regards,
A1 Jewellers Team

A1 Jewellers からの回答

2025年7月29日

Dear Manisha,
Thank you for your feedback. We’re sorry to hear that you were not satisfied with your experience.

To clarify, due to the high-value nature of the jewellery we sell and in line with our terms and conditions, we carry out additional checks for certain orders. Your order was placed using a third-party payment method (Clearpay), and we requested a valid UK ID and proof of address to ensure the transaction was secure. Unfortunately, we were unable to verify the necessary details due to your temporary visa status, which presented a high level of risk based on past experiences.

To protect both our customers and our business from potential loss, we offered you the option to place your order using a direct bank transfer instead. This policy is in place to ensure transparency and safeguard all parties involved.

We hope you understand our position, and we would be happy to assist you further if you wish to proceed with another payment method.
– Team A1 Jewellers

A1 Jewellers からの回答

2025年7月29日 に更新

Dear Rashdan,

Thank you so much for your kind words and glowing review! 🌟
We’re absolutely delighted to hear that you loved your earrings and had such a positive experience with our team. Providing secure delivery, attentive service, and beautiful, high-quality jewellery is exactly what we strive for — and we're so pleased it came through in your order.
Your trust and recommendation mean the world to us, and we can’t wait to welcome you back for your next purchase. 💛
– Team A1 Jewellers

A1 Jewellers からの回答

2025年7月29日 に更新

Dear Atif,

Thank you for your kind words! We’re so glad to hear you had a great experience and are happy with both the quality of our jewellery and the fast shipping. Your support means a lot to us — we look forward to serving you again soon!
– Team A1 Jewellers

A1 Jewellers からの回答

2025年7月29日 に更新

Dear Nasreen,

Thank you for your lovely feedback! We're delighted to hear you were pleased with our customer service and quick delivery. We truly appreciate your support and hope to see you shop with us again soon.
– Team A1 Jewellers