My experience with Aalto has been an absolute DREAM start to finish. Super prompt email replies- even when I’ve emailed them like 100 times in one day lol. The team are super helpful, if I had to do i... もっと見る
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The experience was really simple, all online for me. Customer service was top notch really helpful. I ran into some "challenges" where i was grinding through my aligners at night time and on of the ow... もっと見る
Emma and Melissa have been great to work with getting started at bitesoft. They have always been very quick to respond and clear in their emails, making communication very easy! They allowed me time t... もっと見る
企業が回答しました
It was great that there was an option to do all virtual consultations and appointments, and I found it all easy to navigate. Everyone was really lovely and helpful, even over email! There were some pa... もっと見る
企業が回答しました
企業情報
当該企業による記述
For more than eight years, we’ve helped thousands of people transform their smiles across Australia and New Zealand. Today, Aalto (formerly Bitesoft) brings together specialist orthodontists and local dentists to deliver high-quality clear aligner treatment in a more accessible way. Every treatment plan is designed collaboratively by a specialist orthodontist and the dentist providing your care, combining advanced technology with clinical expertise to support safe, precise outcomes. Our goal is simple: make orthodontic treatment more accessible, more predictable, and easier for patients to complete within their local dental practice.
連絡先
2/9 Lomandra Place, 4573, Coolum Beach, オーストラリア
- 07 5400 2096
- info@aalto.care
- aalto.care
4.6
優良
834件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
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Best aligner company. Best reply time.
My experience with Aalto has been an absolute DREAM start to finish. Super prompt email replies- even when I’ve emailed them like 100 times in one day lol. The team are super helpful, if I had to do it all over again I would absolutely opt with this company. I’m super happy with my results- overall amazing experience can’t even think of one complaint.
2026年4月15日
自発的なレビュー
The experience was really simple
The experience was really simple, all online for me. Customer service was top notch really helpful. I ran into some "challenges" where i was grinding through my aligners at night time and on of the owners asked their orthodontist what would be the best option.
2025年9月3日
自発的なレビュー
I love the convenience of the treatment…
I love the convenience of the treatment and how it’s so easy to fix your smile in the comfort of your own home, the scan box and the app definitely was something pretty cool, would recommend
2025年4月15日
自発的なレビュー
Just started my aligner journey
Just started my aligner journey
Emma & Melissa were so helpful to set everything up and answer all my questions!
2026年4月7日
自発的なレビュー
Aalto からの回答
Hi India! 👋
A huge welcome to the Aalto family! We are absolutely thrilled to be starting your smile journey with us. It’s so wonderful to hear that Emma and Melissa made your setup feel seamless, they really are stars at making sure every question is answered before you dive in! 🌟
We’re going to be with you every step of the way, and we can’t wait to see your transformation unfold! ✨
Emma and Mel are amazing!
Emma and Mel have been great! They have answered any questions I’ve had and have kept me well informed with the process of starting my journey to receiving my aligners! I can’t wait to start wearing them and excited to see my new smile!
2026年4月1日
自発的なレビュー
Aalto からの回答
Hi Emma,
Thanks so much for your kind words! 😊 We’re thrilled to hear that Emma and Mel have been keeping you well informed and answering all your questions.
We can’t wait for you to begin wearing your aligners and see your new smile transform. 💛
Super convenient option
Has been a super convenient option so far, and the team are very helpful and reply quick to any questions.
2026年3月27日
自発的なレビュー
Aalto からの回答
Hi Holly! 🌟
Thank you for sharing the love! We know life is busy, so we’ve worked hard to make the Aalto process as convenient and efficient as possible. It’s great to know that our quick replies are making a difference in your experience!
We’re always just a message away whenever you need us. We can't wait to see your results, thanks for being such an amazing part of the community! ✨
The best decision I’ve ever made for…
The best decision I’ve ever made for myself.
As someone who was told in my early 20s, “you would be quite pretty, but your teeth are quite ugly,” I’ve struggled with my confidence for years. Finding Bitesoft was honestly life-changing - especially after being quoted much more by another company.
From start to finish, everything was amazing. The service was incredible, communication was super fast and easy, and I only needed three dental appointments, which made the whole process so convenient. The team truly cared, and it showed in every step.
Everything went so smoothly.
Thank you, Bitesoft. I would absolutely do it all over again if I had to. Two of my friends have actually started their journey with you because of my experience, which says everything.
2026年3月23日
自発的なレビュー
Aalto からの回答
Thank you so much for sharing this, it truly means more than we can say.
We’re really sorry you had to carry that experience for so long, but we’re so glad you found us and trusted us to be part of your journey. Hearing that your confidence has grown and that the process felt smooth, supportive, and convenient is exactly why we do what we do.
It’s also incredibly special to know you’ve referred your friends, that kind of trust means everything to our team.
Thank you again for choosing us and allowing us to be part of such an important transformation. We’re so happy for you and your new smile 💛
Fantastic customer service
Emma and Mel have been fantastic to deal with. They have great communication skills and the whole process was very easy. Very excited to continue my journey would 10/10 recommend.
2026年3月23日
自発的なレビュー
Aalto からの回答
Thank you so much for your lovely feedback!
We’re so glad to hear that Emma and Mel made your experience smooth and easy, they’ll be thrilled to hear this. Clear communication and a supportive journey are exactly what we strive for.
We’re excited to be part of your smile journey and can’t wait to see your progress. Thanks again for the recommendation! 😊
Super grateful!
Between work and family, I barely have time for myself, let alone constant dental appointments. Aalto was such a blessing. Being able to scan my teeth from my own living room while my kids were asleep was a lifesaver!
But what really touched my heart was how responsive the staff were. Even on my busiest days, a quick message to the team was always met with such warmth and professional help. They made the whole journey feel personal and manageable. I’m now finished with my treatment, and I can’t stop smiling. Grateful is an understatement!
2026年3月22日
自発的なレビュー
Aalto からの回答
Thank you so much for your kind words, it truly means a lot to us.
We understand how busy life can get, especially balancing work and family, so we’re so glad to hear that the at-home scanning and flexibility made your journey easier and more manageable. It’s exactly what we aim to provide.
Our team works hard to ensure every patient feels supported and cared for, so it’s wonderful to know you felt that warmth and responsiveness throughout your treatment.
Congratulations on finishing your journey, and even more so on your new smile! We’re so grateful to have been part of it 😊
Spend more and go with Invisalign!
I originally had a very positive experience with Bitesoft. The onboarding process was quick, communication was responsive and everything felt smooth and professional.
However, my experience changed significantly when it came time to use the 10-year guarantee and request a revision. I was clearly advised that I had 3 days to raise any concerns, with no other stated timeframes or conditions about how quickly I needed to respond after that. I did in fact reach out within that 3-day timeframe and provided my feedback as instructed.
After some back and forth, I unfortunately missed a follow-up reply while dealing with serious personal circumstances. When I later attempted to finalise the revision, I was told too much time had passed despite the 10-year guarantee. I was told that because I had not responded quickly enough, I would have to pay for a new set of aligners.
After raising the issue externally, the company agreed to honour the revision. I was asked to delete my previous review on Trust Pilot as part of resolving the matter and I was not ultimately required to repay for the aligners. While that outcome was positive, I personally found the request to remove the review concerning. It raises the question of how many other customers are being asked to remove their negative review.
Fast forward to May 2025, I submitted new impressions. It has now taken from May 2025 until February 2026 to receive the replacement aligners. When they arrived, the top fit but the bottom did not, as if they were made from different moulds. The aligners also felt noticeably flimsy compared to my original set. I was then told another impression kit would be sent for the lower teeth. The new lower aligners arrived in March 2026 and I was told I had 3 days to reach out to confirm they arrived.
Since receiving the new aligners, I have contacted the company multiple times via email, website chat and the dental monitoring app, but have received no response. I am unable to begin my next stage of treatment without their reply, which places my 10-year guarantee at risk.
While the initial process was excellent, the delays, lack of communication, unclear handling of timeframes, and overall experience with the revision process have been extremely disappointing.
Based on my experience, I personally wish I had chosen to invest in a different provider such as Invisalign, as I have realised that choosing a lower-cost option does not always result in better value or service.
2026年3月9日
自発的なレビュー
Aalto からの回答
We’re genuinely sorry to read your feedback, as we take all patient concerns very seriously.
We would like to clarify that we did not receive your recent emails, as they were unfortunately filtered into our spam folder following a recent change to our email domain. This meant we were unaware of your request to have your dental monitoring reactivated.
We also note that we had already provided you with additional support, including complimentary refinements outside of the original guarantee period, as part of our commitment to your care.
We completely understand how frustrating a lack of response can feel. However, we do encourage patients to contact us by phone if something appears urgent or unresolved, as this allows us to assist immediately.
Once we became aware of your request, your concern was resolved promptly.
As a small Australian business, we genuinely care about every patient experience, and feedback like this is taken to heart. For that reason, it is disappointing to see a review that does not reflect the level of care and effort we put into supporting you.
Our priority remains delivering a high standard of care, and we are always here to assist further if needed.
Mostly great!
It was great that there was an option to do all virtual consultations and appointments, and I found it all easy to navigate. Everyone was really lovely and helpful, even over email! There were some parts that could’ve had some more information before it began, which I wasn’t told. This left me with not quite the outcome I was after but other than that I’m happy.
2025年11月18日
自発的なレビュー
Aalto からの回答
Hi Pip,
Thank you so much for taking the time to share your feedback. We’re glad to hear that you found our virtual consultations and appointments easy to navigate and that our team was helpful along the way.
We also appreciate your note about the information you wished you had beforehand. We’re always looking for ways to improve the patient experience and ensure expectations are clear from the very start, so your feedback is really valuable.
We’re sorry that your outcome wasn’t exactly what you were hoping for, and we’d be happy to discuss any next steps or options to help you get the smile you were aiming for. Please feel free to reach out directly if you’d like to explore this further.
Thank you again for your kind words and constructive feedback.
— The Aalto Team
I disliked that my teeth didn’t turn…
I disliked that my teeth didn’t turn out as straight as they were in the 3D example. Other than that I had a good experience
2025年3月30日
自発的なレビュー
Aalto からの回答
Hi HS,
Thanks for your feedback. As we don’t have any details about your account, we’re unable to look into your treatment. Please reach out to our team directly so we can review your case and help you with next steps.
— The Aalto Team (formerly bitesoft)
Very pleasant experience
Emma and Melissa have been great to work with getting started at bitesoft. They have always been very quick to respond and clear in their emails, making communication very easy! They allowed me time to make my decision to go ahead with bitesoft and didn’t put pressure on getting started asap which I really appreciated! I cannot fault them :)
2026年2月27日
自発的なレビュー
Aalto からの回答
Hi Georgia,,
Thank you so much for your kind words! We're thrilled to hear that Emma and Melissa made the process smooth and easy for you. We believe in giving everyone the space to make confident decisions while providing clear, supportive guidance along the way.
We really appreciate your feedback and are so glad you had a positive experience with us! 😊
— The Aalto Team (formerly bitesoft)
Amazing!
So far, my experience has been amazing. Mel and Emma have been so quick replying to all emails and supporting me through a slightly complicated case. Super comfortable to chat to! So excited to see my end results!
2026年2月27日
自発的なレビュー
Aalto からの回答
Thank you so much for sharing your experience! We’re thrilled to hear that Mel and Emma have been able to support you so effectively, especially with a more complex case.
It’s wonderful to know you feel comfortable throughout the process, we’re just as excited as you are to see your end results! If you need anything along the way, we’re always here to help. ✨🦷
Amazing customer service
Mel and Emma were amazing with their customer service, very helpful & attentive, always going above and beyond with all the information they were providing me in regards to the bite soft technology. I am very excited to see how the aligners work in the coming months.
2026年2月27日
自発的なレビュー
Aalto からの回答
Thank you so much for your wonderful feedback! We’re so glad to hear that Mel and Emma made your experience such a positive one, they truly care about making sure every question is answered and that you feel confident moving forward.
It’s exciting to hear you’re looking forward to starting your aligner journey! We can’t wait for you to see the progress over the coming months. If you ever need anything along the way, our team is always here to support you. ✨🦷
Mel and Emma ☺️
Mel and Emma have been incredibly helpful in getting me ready to kickstart my journey with Bitesoft Dental. Their effective communication and quick responses have been amazing! I’m so excited for my new smile and everything ahead!
2026年2月27日
自発的なレビュー
Aalto からの回答
Thank you so much for your kind words! We’re so happy to hear that Mel and Emma were able to support you every step of the way, they’ll be thrilled to read this.
We’re excited for you too and can’t wait to see your smile transformation unfold. If you need anything at all throughout your journey, we’re always here to help.
Here’s to your new smile! ✨🦷
Busy mum - at home scans
The easy process is what made me enjoy the whole experience. Being a busy mum the at home scans worked ready well for me.
2026年2月21日
自発的なレビュー
Aalto からの回答
That’s so lovely to hear, thank you for sharing!
We’re so glad the process felt easy and convenient for you. Making treatment simple and flexible, especially for busy mums, is exactly what we aim for. It’s great to know the at-home scans worked so well and fit into your schedule
I finally have the straight teeth I wanted!
I straighted my teeth with bitesoft a couple of years back and it was a rather seamless and easy process, extremely happy with the overall results and ease of upkeep with purchasing new sets on retainers.
2026年2月2日
自発的なレビュー
Aalto からの回答
Thank you so much for sharing your experience! We’re thrilled to hear that your treatment was seamless and that you’re still happy with your results a couple of years on, that’s exactly what we love to hear. It’s also great to know you’ve found maintaining your smile with new retainers easy and convenient. We truly appreciate your support and trusting Bitesoft with your smile!
I cannot thank bitesoft enough!
I cannot thank bitesoft enough!! amazing communication skills between the team which lead to a smoother transition and most importantly the result has made a forever change in how I feel every day with my life! wouldn’t think twice with this company
2026年2月11日
自発的なレビュー
Aalto からの回答
Thank you so much for your incredibly kind words! We’re absolutely thrilled to hear that you had such a smooth experience and felt well supported by our team throughout the process. Communication is so important to us, so it means a lot to know that it made a difference for you.
Most of all, hearing that your results have positively impacted how you feel every day is the greatest compliment we could receive. Thank you for trusting Bitesoft with your smile, we’re so grateful for your support!
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