I’m so happy to have read about ABASK in Food & Wine magazine! I fell in love with your collection of designers and their offerings. Additionally, your staff’s attention detail when it comes to packag... もっと見る
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レビュアーのコメントを見てみましょう
Ordered a beautiful guest book that came with an imperfection to a number of the pages they sent me another one in time for my fast approaching event. Great customer service.
The table glasses that I purchased are incredibly beautiful. As a piece of artwork..stunning. Would certainly purchase from Abask in the future.
I have been a repeat customer of Abask.com for several years, and every experience has been exceptional. Their carefully curated selection of products, seamless ordering process, and outstanding c... もっと見る
企業情報
ABASK について
当該企業による記述
ABASK shines a light on exceptional craftsmanship and design. Connecting people with the world’s finest objects and makers, ABASK celebrates the process of creation, honouring time-honed techniques alongside innovation.
ABASK shares the skills and stories behind over 200 local and global artisans it has curated in one intuitively designed e-commerce environment that delivers the best in customer experience and service.
Taking the hard work out of choosing the most unexpected gift, personal collector’s item, or interior design scheme, ABASK promises to deliver its unique edit of rare, exclusive, and one-of-a-kind pieces to over 165 countries within one to four days.
ABASK obsesses over the highest quality materials and make, inspiring its customers to covet the preservation of traditional craftsmanship; delight in the function of design icons; and take joy in modern heirlooms while cherishing the stories that accompany them.
ABASK shares the skills and stories behind over 200 local and global artisans it has curated in one intuitively designed e-commerce environment that delivers the best in customer experience and service.
Taking the hard work out of choosing the most unexpected gift, personal collector’s item, or interior design scheme, ABASK promises to deliver its unique edit of rare, exclusive, and one-of-a-kind pieces to over 165 countries within one to four days.
ABASK obsesses over the highest quality materials and make, inspiring its customers to covet the preservation of traditional craftsmanship; delight in the function of design icons; and take joy in modern heirlooms while cherishing the stories that accompany them.
連絡先
2 Nicholas Road, W11 4AY, London, 英国
- clientservice@abask.com
- abask.com
4.8
優良
520件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
ABASK からの回答
Dear Mohammed,
Thank you for your kind words.
We’re delighted to hear you found our website easy to navigate and that our client service team provided an excellent experience.
Every detail at ABASK is designed to make shopping with us as seamless and thoughtful as possible.
We look forward to welcoming you back.
Warm regards,
The ABASK Team
Beautiful choice of goods.
Beautiful choice of goods.
Ease of communication.
Excellent service.
Great packaging
So all in all it should have been 5 stars.
HOWEVER
as a number of products are sourced from EU countries it ends up being extremely expensive when ordering from another EU country.
The taxes I assume add a large % from the original product. This can easily be cross checked online
2025年10月15日
ABASK からの回答
Dear Calypso,
Thank you so much for your lovely feedback — we’re delighted to hear you enjoyed our collection, service, and packaging.
As we ship all orders from the UK, prices can vary compared to purchasing within the same country. This is due to local taxes, customs duties, and import charges that may apply when shipping internationally. We completely understand how this can impact the overall cost and truly appreciate you sharing your thoughts.
From our gift boxes designed by Paris-based artist Sarah Martinon to the care we take in packaging each item, we want every detail to feel special. It’s wonderful to know that this was noticed and appreciated.
Thank you again for taking the time to share your experience. We hope to welcome you back to ABASK soon.
Warm regards,
The ABASK Team
Abask has beautiful things
Abask has beautiful things, and they are quick to get your order to you.
2025年10月21日
ABASK からの回答
Dear Dana,
Thank you for your lovely review.
We’re so pleased to hear that you enjoyed your experience with Abask and that your order arrived promptly. Each piece is thoughtfully packaged in our signature gift boxes, designed by Paris-based artist Sarah Martinon, to ensure every delivery feels as special as the items within.
We look forward to welcoming you back.
Warm regards,
The ABASK Team”
ABASK からの回答
Dear Elena,
Thank you for your wonderful feedback.
We’re delighted to hear you were pleased with your Abask purchase, as well as the delivery and packaging. Each order is carefully presented in our signature gift boxes, designed by Paris-based artist Sarah Martinon, to offer a thoughtful and elevated experience.
We look forward to welcoming you back.
Warm regards,
The ABASK Team
ABASK からの回答
Dear Edm,
Thank you for sharing such kind words.
We’re delighted to know your pieces arrived safely and that you enjoyed their presentation. Each order is carefully wrapped in our signature gift boxes, designed by Paris-based artist Sarah Martinon, to offer a truly thoughtful and elevated experience — a reflection of the Abask spirit.”
We look forward to welcoming you back.
Warm regards,
The ABASK Team
ABASK からの回答
Dear Louisa,
Thank you so much for your kind words and for taking the time to share your experience with us.
We’re delighted to hear you appreciated the kindness and help you received. We noticed you gave us 3*. if there’s anything we could have done better or anything you weren’t completely satisfied with, we’d really appreciate your feedback.
Your insights help us continue to improve and provide the best possible experience.
Warm regards,
The ABASK Team
Great customer service here!
Great customer service here!! Wonderful products and great service!!
2025年10月30日
ABASK からの回答
Dear Christine,
Thank you so much for your lovely feedback!
We're delighted to hear you’re happy with both our products and service. From our gift boxes designed by Paris-based artist Sarah Martinon to the care we take in every order, we want each detail to feel special.
We look forward to welcoming you back soon.
Warm regards,
The ABASK team
I’ve still heard nothing back by email…
I’ve still heard nothing back by email about my complaint - really disappointing service, especially after saying you’d do anything to resolve this.
2025年10月30日
自発的なレビュー
ABASK からの回答
Dear Julie,
Thank you for sharing your feedback.
We’re very sorry that your cushion covers were originally delivered without their inserts — this was an error on our part. Once you kindly brought this to our attention, our client service team arranged for the inserts to be sent immediately and kept you updated throughout. Our records show the inserts were dispatched on 4 June following your order on 16 May.
We’re sorry to hear you remain disappointed and would really appreciate understanding more about your experience and the quality concerns you mentioned.
Please don’t hesitate to contact us at clientservice@abask.com so we can look into this further.
Warm regards,
The ABASK Team
ABASK からの回答
Dear Vadim,
We’re very sorry to hear about your experience.
I’m glad we were able to identify the issue with your original delivery and arrange a replacement, which has now been successfully delivered.
Should you ever need assistance in the future, please don’t hesitate to reach out to us directly at clientservice@abask.com, we’ll be happy to help right away.
Warm regards,
The ABASK Team
Everything was simply smooth
Everything was simply smooth!
Order was received, well packed and packaged - a pleasure to open!
Item was exactly as described.
I love it so much I'm contemplating buying another!
2025年10月2日
ABASK からの回答
Dear Sandy,
Thank you so much for your kind words!
We're delighted to hear your order arrived smoothly and was a pleasure to unwrap. From our gift boxes designed by Paris-based artist Sarah Martinon to the care we take in packaging each item, we want every detail to feel special. We're thrilled you love your purchase, and even more so that you're considering another!
We really do look forward to welcoming you back.
Warm regards,
The ABASK Team
Superb quality products and excellent customer service
I was looking for a certain colour of placemats and napkins to work with the dining room scheme for a client hosting a special dinner party at a house we'd recently worked on as interior designers. The team at Abask went over and above to make sure my client received their items at short notice. The quality is excellent and the vast collections of luxury homewares is impressive.
2025年9月30日
ABASK からの回答
Dear Amy,
Thank you for your wonderful review.
We're so pleased our team could help you find the perfect pieces for your client’s dinner party. From our gift boxes designed by Paris-based artist Sarah Martinon to the care we take with every order, we want each detail to feel special. We truly appreciate your kind words and support.
We looking forward to welcoming you back soon.
Warm regards,
The ABASK Team
ABASK からの回答
Dear Marion,
Thank you for your kind words!
We're so pleased you had a great experience and love the ABASK product you purchased.
From our gift boxes designed by Paris-based artist Sarah Martinon to the care we take in every order, we want each detail to feel special.
We look forward to welcoming you back soon.
Warm regards,
The ABASK team
FAst and helpful fulfilling of my…
FAst and helpful fulfilling of my order, and very careful packaging.
2025年9月23日
ABASK からの回答
Dear Robert,
Thank you for your kind feedback!
We're delighted your order arrived quickly and was carefully packaged. From our gift boxes designed by Paris-based artist Sarah Martinon to the care we take in handling each order, we want every detail of the experience to feel special. We truly appreciate your support and look forward to welcoming you back again soon.
Warm regards,
The ABASK Team
Michael was my service agent and he was…
Michael was my service agent and he was exceptionally helpful. Very knowledgeable, caring and personable. Communication was effective and timely.
The world would be a better place if we could have more people like him.
2025年9月23日
ABASK からの回答
Dear Theresa,
Thank you so much for your wonderful review!
We’re delighted to hear that Mikhail provided such exceptional service. It’s great to know his knowledge, care, and communication made your experience a positive one. We’ll be sure to share your kind words with him — feedback like yours truly inspires our team to keep delivering the best possible support.
We look forward to welcoming you back soon.
Warm regards,
The ABASK team
ABASK からの回答
Dear Kylie,
Thank you for sharing your feedback. We’re sorry to hear you were unhappy with the delivery cost and communication time. We do our best to be transparent — the price includes premium express delivery to Australia, full insurance on every order, and complimentary services such as free returns.
We’ve reviewed your correspondence with our Customer Care team and can confirm all messages were replied to within our service timeframes. We also understand you’ve already returned your order and received your refund, which we’re glad was resolved smoothly.
We genuinely value your feedback as it helps us continue improving our service for all customers.
Kind regards,
The ABASK team.
Very Pleased…
Order was processed quickly and arrived on time. The was easy
and the people I spoke to were courteous.
2025年9月16日
ABASK からの回答
Dear Sharon,
Thank you for taking the time to share your experience.
We are delighted to learn that your order was processed efficiently and arrived promptly, and that our team provided courteous assistance throughout.
At ABASK, we take great pride in offering both exceptional service and a seamless experience, and it is a pleasure to know this was reflected in your recent purchase. We look forward to welcoming you again soon.
With best wishes,
The ABASK team
ABASK からの回答
Dear Patrica,
Thank you so much for your feedback.
We’re delighted to hear you’re happy with your new rolling pin and that it arrived so quickly. We take pride in pairing quality pieces with a smooth delivery experience, and it’s wonderful to know this was reflected in your order.
We look forward to welcoming you back soon.
With best wishes,
The ABASK team
Quality and elegance…
Both items were welcomed by the “birthday recipient” and she remarked on the (superior) quality of each item and the compactness/elegance of the presentation. Your merchandise constantly wins me compliments from my most discerning clients. Thank you.
2025年8月28日
ABASK からの回答
Dear Alric,
Thank you so much for sharing this wonderful feedback.
We’re delighted to hear that the birthday gift was so well received and that the quality and presentation made such an impression. It means a great deal to know that our pieces are bringing joy not only to you but also to your discerning clients.
We truly appreciate your continued trust in ABASK and look forward to helping you celebrate many more special moments.
With best wishes,
The ABASK team
ABASK からの回答
Dear Shannon,
Thank you so much for your kind words.
We’re delighted to hear you enjoyed the swift delivery, thoughtful packaging, and beautiful pieces. From our gift boxes designed by Paris-based artist Sarah Martinon to the care we take in handling each order, we want every detail of the experience to feel special.
We look forward to welcoming you back soon.
With best wishes,
The ABASK team
I was completely blown away by the…
I was completely blown away by the quality of experience and product from ABASK. I bought a Giannini Firenze journal for my wife as a gift so I opted for the gift wrapping. Best decision ever. Before I even got to see the journal the experience was luxurious. It came in this beautiful stiff sided box with a magnetic clasp and hand tied with a bow. Inside the box was a handwritten (and I mean with a pen, not handwritten font) card with the message I entered when I bought by b the journal.
The journal itself was far beyond expectations. The beautiful handmade marbled cover was vibrant and so incredibly detailed. We both just looked at it for almost 20 min. The binding was sturdy but supple and the paper was nice and thick.
10/10 will definitely buy from here again.
2025年8月29日
ABASK からの回答
Dear Hayden,
Thank you so much for such a wonderful review.
We’re thrilled to hear that both the Giannini Firenze journal and our gift wrapping made such a lasting impression. Our aim is always to create an experience that feels as special as the pieces themselves, from the handcrafted details to the finishing touches — including our gift boxes, designed by Paris-based artist Sarah Martinon, and our handwritten cards.
It’s a joy to know the journal exceeded expectations and brought so much delight.
We can’t wait to welcome you back again soon.
With best wishes,
The ABASK team
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