Abetta レビュー 250

Abetta からの回答

2025年9月4日

Thank you so much for your incredible loyalty over the past 15+ years! We’re truly grateful for your trust in us and it’s wonderful to know that our drivers and office team have consistently provided the service you deserve. Your kind words about punctuality, respect, and communication mean a lot to the whole Abetta team. We look forward to many more years of journeys together!

Abetta からの回答

2025年9月1日

Thank you so much for your kind feedback! We’re delighted to hear that Zabi provided a punctual and comfortable journey for you and your family, and that the car seats were ready for your children. Providing safe, spacious, and reliable travel is always our priority. We truly appreciate your recommendation and look forward to welcoming you on board again soon!

Abetta からの回答

2025年8月28日

Thank you for your kind feedback! We’re so pleased to hear that our team was able to arrange your journey quickly and that your driver made a great impression with professionalism and courtesy. We look forward to welcoming you on board again soon.

Abetta からの回答

2025年8月27日

Thank you for giving us a try on your family member’s recommendation! We’re so pleased to hear that our team has been able to restore your confidence after past experiences elsewhere. Professional, punctual, polite service with clean cars is exactly what we aim to deliver every time.

We truly appreciate your recommendation and look forward to being your trusted choice for future journeys.

Abetta からの回答

2025年8月27日

Thank you so much for choosing Abetta and for supporting a local business after receiving our flyer! We’re delighted to hear the airport drop-off and pick-up went smoothly and that our pricing, drivers, vehicles, and automated booking updates all impressed you.

We really appreciate the recommendation and look forward to looking after your next journey—whether that’s another airport run or something local. Safe travels, and thanks again for your kind words!

Abetta からの回答

2025年8月25日

Thank you so much for your kind words! We’re delighted to hear you found our service reliable, polite, helpful, and friendly – that’s exactly what we strive for every day. We truly appreciate your support and look forward to welcoming you on board again soon!

Abetta からの回答

2025年8月25日

Thank you so much for this wonderful review! We’re delighted to hear your late-night arrival went smoothly — from finding your driver right where promised, to help with luggage, chilled water, a clear ETA and a calm, comfortable ride home.

It means a lot that you’ve come to expect this level of service from Abetta Cars, and we love that it was reconfirmed on this trip. We’re also proud to hear our driver spoke well of working with us — happy teams do make for happy journeys.

We look forward to taking care of you again soon. If you’re travelling next time, remember we offer flight tracking and meet-and-greet at all airports for a seamless pickup.

Abetta からの回答

2025年8月23日

Thank you so much for your kind words! We’re delighted to hear you find our staff and drivers both reliable and pleasant. We truly value your continued support and look forward to welcoming you on many more journeys with us.

Abetta からの回答

2025年8月21日

Thank you for your kind words! We’re delighted to hear that Sonny provided a punctual, professional, and calming service on your journey to Heathrow. We’ll be sure to pass along your praise to him. We truly appreciate your trust and look forward to welcoming you again soon.

Abetta からの回答

2025年8月21日

Thank you so much for your wonderful feedback! We’re delighted to hear that our drivers have consistently provided you with punctual, courteous, and reliable service. Your trust means a lot to us, and we look forward to continuing to deliver excellent journeys every time.

Abetta からの回答

2025年8月21日

Thank you for your kind words! We’re so pleased to know you’re happy with our service and truly appreciate your continued trust in us.

Abetta からの回答

2025年8月18日

Thank you so much for your wonderful review and for being such a loyal customer over the years. We’re delighted to know that you’ve found our service consistently reliable and our drivers pleasant. Your recommendation means a great deal to us, and we look forward to continuing to provide you with the same dependable service for many more years to come.

Abetta からの回答

2025年8月17日

Thank you so much for your kind words. We’re delighted to hear that Sonny and the team have been able to support you, especially during those important moments. Providing care and going the extra mile for our passengers is at the heart of what we do, and your feedback means a lot to us.

Abetta からの回答

2025年8月13日

Thank you so much for the lovely feedback! We’re delighted you had another great experience and that Mohammed looked after you. Glad we could accommodate the last-minute vehicle change for the extra luggage. We appreciate your continued custom and look forward to driving you again soon.

Abetta からの回答

2025年8月13日

Thank you for your kind feedback. We’re so pleased to hear your driver arrived promptly and that you found the car clean and comfortable. We’re glad you had a pleasant journey and really appreciate you taking the time to share your experience.

Abetta からの回答

2025年8月13日

Thank you for your wonderful review and for recommending us. We truly appreciate your loyalty over the years, and it means a lot to know that both your family and friends trust us with their journeys. We're glad you find our service friendly, reliable, and good value — and that you’re happy with our cars too.

We look forward to continuing to provide you with great service for many years to come.

Abetta からの回答

2025年8月7日

Thank you for your lovely feedback! We're so pleased to hear you had an excellent journey and that your driver made a great impression. We’ll be sure to pass on your kind words — and we look forward to welcoming you again soon!

Abetta からの回答

2025年8月8日 に更新

Thank you for taking the time to leave your feedback, and for your loyalty over the past 20 years — your continued support means a great deal to us.

We’re very sorry to hear that your recent journeys didn’t meet the high standards we aim to uphold. Regarding the outbound trip, you’re absolutely right — a temporary driver was assigned that day due to exceptional circumstances, and we’ve since ensured this won’t happen again. You should always expect a courteous and helpful service, and we regret that this wasn’t your experience.

As for the return journey, we did follow up directly with you and confirmed that the air conditioning in the vehicle was fully operational — the issue arose due to a closed vent, which understandably led to the assumption that the system wasn’t working. We appreciate you taking the time to speak with us and allowing us to clarify this.

The goodwill gesture was offered as a sincere apology. We take all feedback seriously and will continue to review how we handle these situations.

We truly hope to have the opportunity to restore your confidence in our service.

Update 08/08/2025*
To clarify, our MPV fleet spans a wider range of vehicle ages than our standard saloon/executive fleet. This is common practice in the industry, as MPVs are specialist vehicles that are harder to source and are maintained to a high standard regardless of age.

All vehicles, including the one used for your return journey, undergo regular inspections by our office team to ensure they meet our operational standards. This includes checking the air conditioning system. We can confirm it was functioning at the time of your journey.

Regarding your observation about the vehicle’s age: the registration year has no bearing on the performance of the air conditioning system. An older, well-maintained vehicle’s A/C will function just as effectively as a newer one, provided it is serviced correctly — which ours are.

We appreciate your feedback and have reminded our drivers that, when passengers appear uncomfortable, they should proactively check ventilation and temperature settings during the trip.

Abetta からの回答

2025年8月7日

Thank you for your kind words and continued support over the years! We’re so glad to hear you’ve had consistently positive experiences with our drivers and vehicles. Airport runs are a big part of what we do, and we’re pleased everything ran smoothly for both your departure and return. We truly appreciate your loyalty and look forward to being of service again soon!

Abetta からの回答

2025年8月7日

Thank you for your continued trust over the years — it truly means a lot to us. We're so pleased to hear that our drivers, clean vehicles, and real-time notifications have made your journeys smooth and stress-free. Your recommendation to friends is the highest compliment we could receive. We look forward to being at your service again soon!