Great service from Claire and Lesley at Ableworld, Birkenhead and hope I've spelled the names correctly! Very patient with Dad in picking 2 rise and recline chairs for him and Mum. Demonstrated in... もっと見る
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Thank you to the in store staff, very helpful with no pressure, explained everything well with a clear and friendly response's. Good communication. Very fast delivery and installation, delivery per... もっと見る
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I honestly couldn’t recommend Ableworld enough. My Nan is unable to leave the house, but this wasn’t an issue at all. The team took her measurements in store, spent time going through the differ... もっと見る
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I have never had the need until now to access mobility services. I can honestly say I cannot remember when I last received such amazing customer service both over the phone and then face to face .The... もっと見る
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企業情報
Ableworld - Birkenhead について
当該企業による記述
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Free Expert Assembly
Free Professional Assembly
Free professional assembly on all mobility scooters and riser recliner chairs. No extra charge.
連絡先
2 Park Road North, CH41 4EZ, Birkenhead, Merseyside, 英国
- 0151 650 2200
4.4
優良
45件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The 2 Staff members who dealt with us…
The 2 Staff members who dealt with us were very effective and helpful
2026年9月25日
Ableworld - Birkenhead からの回答
Hi, thank you for your wonderful 5-star review! We’re so pleased to hear the team at our Birkenhead store were effective and helpful during your visit. We’ll be sure to pass your feedback on to them—they’ll really appreciate it.
If you ever need any further assistance, please don’t hesitate to ask – we’re always here to help.
Kind regards,
Ableworld
Very friendly and caring staff
Very friendly and caring staff.
Accommodating and understanding to our situation.
2026年9月24日
Ableworld - Birkenhead からの回答
Hi Sahel, thank you for your wonderful review! We're delighted to hear you found our team friendly, caring, and understanding. We appreciate your kind feedback, and if you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
The best service this stairlift has had…
The best service this stairlift has had over the years. A job well done.
2026年9月23日
Ableworld - Birkenhead からの回答
Hi, thank you for your wonderful 5-star review! We're delighted to hear you were so pleased with the service and that the job was completed to a high standard. We appreciate your kind words, and if you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
Great staff and service
2026年9月14日
Ableworld - Birkenhead からの回答
Hi Alan, thank you for your 5-star review! We’re so pleased to hear you were happy with the service from our Birkenhead team. We really appreciate your kind words! If you ever need any further assistance, we’re always here to help.
Kind regards,
Ableworld
Great service from Claire and Lesley at…
Great service from Claire and Lesley at Ableworld, Birkenhead and hope I've spelled the names correctly! Very patient with Dad in picking 2 rise and recline chairs for him and Mum. Demonstrated in their home as Mum wasn't able to go-instore to get measured. New chairs delivered this week and they love them. Many thanks, Andy Chesters
2026年9月16日
自発的なレビュー
Ableworld - Birkenhead からの回答
Hi Mr Chesters, thank you for your lovely 5-star review! We’re delighted to hear that your Mum and Dad are happy with their new rise and recline chairs. It’s lovely to hear that Claire and Lesley were able to make the process easy and comfortable for them. We really appreciate your kind words, and if you ever need any further assistance, we’re always here to help.
Kind regards,
Ableworld
Thank you to the in store staff
Thank you to the in store staff, very helpful with no pressure, explained everything well with a clear and friendly response's. Good communication.
Very fast delivery and installation, delivery persons friendly with curtesy through out.
2026年9月16日
Ableworld - Birkenhead からの回答
Hello Mr L, thank you for your wonderful review. We're pleased to hear that our in-store staff provided helpful, clear, and friendly assistance without any pressure. It's great to know that communication was seamless and that your delivery and installation were swift and carried out with courtesy.
Best wishes,
Ableworld
Excellent service from the minute you…
Excellent service from the minute you walk into the shop, very knowledgeable staff, especially the manager Clare who remembered me when I went back to make my purchase, walked me to my car with the wheelchair and gave me further instructions about usage , safety , loading and after care
2026年9月11日
Ableworld - Birkenhead からの回答
Hello Margaret, thank you so much for your lovely feedback. We're delighted to hear that you received excellent service from the moment you arrived, and that Clare made such a positive impression. It's wonderful to know she took the time to assist you personally and provided helpful advice. If you need any further support, please feel free to contact us.
Kind regards,
Ableworld
Ableworld - Birkenhead からの回答
Hi David, thank you for your lovely review! We're delighted to hear that you found our service efficient and our team helpful. We really appreciate your feedback and are pleased we could assist you. If you ever need any further assistance, please don't hesitate to get in touch- we're always here to help.
Kind regards,
Ableworld
Helpful member of staff who explained…
Helpful member of staff who explained the product well and demonstrated it’s features
2026年9月8日
Ableworld - Birkenhead からの回答
Hi, thank you for your wonderful 5 star review! We're so pleased to hear that our team member was helpful and took the time to explain the product clearly and demonstrate its features. If you ever need any further assistance, please don't hesitate to get in touch- we're always here to help.
Kind regards,
Ableworld
Ableworld - Birkenhead からの回答
Hi Mr Brown, thank you for your 5 star review! We're pleased to hear that you found our sales assistant helpful and informative. We truly appreciate your feedback, and if you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
STAIRLIFTReally pleased with the Engineer Ryan…
Really pleased with the Engineer Ryan Jones and the product.Would recommend Ableworld to anyone
2026年9月5日
Ableworld - Birkenhead からの回答
Hi Diane, thank you for your wonderful review! We're delighted to hear that you're pleased with both the product and the service provided by our engineer Ryan. We appreciate your recommendation, and if you ever need any further assistance, please don't hesitate to get in touch- we're always here to help.
Kind regards,
Ableworld
Ableworld - Birkenhead からの回答
Hi Dave, thank you for your lovely review! We're really pleased to hear that you found our team helpful and that we were able to take care of everything you needed. If you ever need any further assistance, please don't hesitate to get in touch- we're always here to help.
Kind regards,
Ableworld
Absolutely fantastic service!
I honestly couldn’t recommend Ableworld enough. My Nan is unable to leave the house, but this wasn’t an issue at all. The team took her measurements in store, spent time going through the different chairs with us and then arranged a home demonstration, which made the whole process so easy.
The delivery was also fantastic. Mark and Will were brilliant — friendly, professional and took the time to run through everything with us, making sure we were completely happy and understood how everything worked.
From start to finish, the service has been great, great, great!
Thank you to the whole Ableworld team for making what could have been a stressful process so straightforward. 5 stars without a doubt!
2026年8月14日
Ableworld - Birkenhead からの回答
Hi Mrs Briggs,
Thank you for your lovely 5 star review! We're delighted to hear that our team could make the whole process straightforward and comfortable for you and your Nan.
It's especially lovely to hear your kind words about Mark and Will. We'll be sure to pass your feedback on to them and the rest of the team.
Thank you for choosing Ableworld and for taking the time to share your experience. We really appreciate your recommendation and are so pleased we could help. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
Helpful staff found what I was looking for
Didn’t really know we’re to find items I needed then 2 members of staff came and found them for me. So helpful and pleasant.
2026年8月12日
Ableworld - Birkenhead からの回答
Hi Carol,
Thank you for your 5 star review! We're so pleased our team were able to help you find everything you needed and that you found them helpful and pleasant. We really appreciate your feedback, and we're always here to help if you ever need any further assistance.
Kind regards,
Ableworld
Ableworld - Birkenhead からの回答
Hi John, thank you for your kind review! We're so pleased to hear you received such helpful service and that nothing was too much trouble. We really appreciate your kind words and support. We're always here to help if you need any further assistance.
Kind regards,
Ableworld
Good,attentive service. Delivery on time. Kept informed of progress of delivery. Well done!
Good service. Kept informed. On time delivery. Friendly, efficient staff. Happy with product. Wells done.
2026年8月4日
Ableworld - Birkenhead からの回答
Hi Alan, thank you for your lovely review! We’re so pleased to hear you were happy with the service, delivery and communication from our friendly team. It’s great to know you’re happy with your product. We’re always here to help if you need any further assistance.
Kind regards,
Ableworld
Ableworld - Birkenhead からの回答
Hi Marie, thank you for your lovely review! We’re delighted to hear that you found our staff helpful and welcoming. We really appreciate your feedback and we're always here to help if you need any further assistance.
Kind regards,
Ableworld
I have been paying almost £20 per month…
I have been paying almost £20 per month for yearly servicing. It's been well over a year now. When I rang to see when my service was going to happen I was told I would be put on a list and the wait would be about 12 weeks!
In effect I've paid almost £240 for nothing!
2026年5月14日
自発的なレビュー
Ableworld - Birkenhead からの回答
Hi Mrs Eleanor, we are extremely sorry to hear about the delay you have experienced with your servicing, and we completely understand your frustration. Unfortunately, due to unforeseen circumstances, we are currently experiencing a temporary backlog in your area.
Our team is working as quickly as possible to reduce the backlog of services in this particular area, whilst also prioritising urgent repairs and essential installations. We appreciate this is not the level of service you expected when paying for your cover plan, and we sincerely apologise for the inconvenience caused.
We understand that your service has now been booked in. Should you have any concerns in the future, please contact our Customer Services team.
Kind Regards,
Ableworld
Delivered on time and quite quick
2026年4月18日
Ableworld - Birkenhead からの回答
Hi Geraldine, thank you for your feedback. Glad to hear it was delivered on time and promptly.
Kind Regards,
Ableworld
Do NOT buy from this company!
I would strongly urge against buying anything of high value from this company!
I bought a riser recliner for £1100 on 3rd October which was delivered to me on 17th October.
I was given a short demonstration once it had been assembled and all seemed fine. However, within a day or so we noticed that there was starting to be a smell coming from the chair similar to stagnant water. The smell became stronger as time went on and so I contacted Ableworld to ask if something could be done.
A manager was sent out to inspect the chair. He arrived and acknowledged he could smell something and so checked it over to make sure it wasn’t a mechanical/electrical smell. He confirmed that it wasn’t and said he would submit a report.
I received a very terse response from Ableworld Head Office saying that the manager had been unable to detect a smell and that therefore they deemed the chair to be working as it should be with no faults!
I am now left with a very expensive, smelly ornament in the corner of my living room. The chair STILL smells and when you sit on it you get a waft of stagnant water.
But apparently that is an acceptable condition to sell a chair in even if it costs £1100.
It seems it’s their word against mine even though I I have to live with this smelly piece of furniture, my opinion is worthless. As a disabled person equipment is expensive and losing money like this really hits hard so to be treated with such contempt by Ableworld is really distressing. If I was able to get rid of this chair I’d have to lose in the region of £800 minimum by selling on eBay and am not in a position to kiss goodbye to that amount of money!
Really VERY disappointed in Ableworld. Most definitely. Won’t be buying from them again and will be advising others not to also.
2025年10月17日
自発的なレビュー
Ableworld - Birkenhead からの回答
Dear Mrs Grainger
Firstly, thank you for taking the time to share your feedback. We’re sorry to learn that your experience led to a 1-star rating.
In line with our complaint’s procedure, our Customer Relations Team responds to and works closely with customers who report faults with any of our products. Following on from the store managers visit, we understand that The Customer Relations Team contacted you on 4th November 2025 to follow up on your concerns. However, we did not receive any further correspondence back from you, where you would have had the opportunity to respond direct if you did not are agree with our findings at the time.
Although over 3 months has lapsed since you reported an issue with the chair, you are still welcome to contact our Customer Relations Team at support@ableworld.co.uk
We do genuinely appreciate all feedback, both positive and constructive, as it helps us improve and continue delivering the best possible experience for our customers.
Take Care,
Ableworld
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