I paid a visit to the Newport (near Telford) branch today and asked about mobility scooters that would fit in my car. The lady that served me had a terrible attitude, she made me feel like I was wasti... もっと見る
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Nick was patient and informative and offered me advice on the type of wheelchair I was interested in. When I expressed interest in 3 types, he showed them to me and explained their features. When I... もっと見る
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I visited the Burton store looking for some advice about my disabled father and his needs. The store itself was spacious, well stocked and clean. Free parking outside was much appreciated. I was... もっと見る
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Recently had need for a new mobility trolley for my sister. Popped into our local Ableworld in Shrewsbury knowing very little about what we needed. The expert assistant manager Mark took excellent car... もっと見る
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企業情報
Ableworld について
当該企業による記述
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
連絡先
Stapeley Technology Park, London Road, CW5 7JW, Stapeley, 英国
- 08000965440
- support@ableworld.co.uk
- ableworld.co.uk
4.5
優良
2064件のレビュー
ネガティブなレビューの 100％に回答しています
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Expert Help from Nick in Lincoln
Nick was patient and informative and offered me advice on the type of wheelchair I was interested in.
When I expressed interest in 3 types, he showed them to me and explained their features.
When I selected my preference, Nick showed me how to dismantle it and fitted it into the boot of my small car.
2026年4月24日
自発的なレビュー
Ableworld からの回答
Hi Paul, thank you for your nice feedback. We're happy to hear that Nick was helpful and patient. It's great to know he could assist you with your wheelchair and show you how to fit it into your car. We look forward to helping you again soon!
Kind Regards,
Ableworld
Visited the Wigan store and Peter &…
Visited the Wigan store and Peter & Julie were amazing and very friendly and helpful I will definitely be calling in again and will be recommending the shop to people who need it. VERY VERY PLEASED.
2026年4月23日
自発的なレビュー
Ableworld からの回答
Hi Kelly, thank you so much for your wonderful feedback! We’re delighted to hear that you had such a positive experience at our Wigan store and that Peter and Julie made your visit so welcoming and helpful. It means a lot to us that you’d recommend us to others. We look forward to seeing you again soon.
Take Care,
Ableworld
Dartex cushion cover
Sent off for Dartex cushion cover which arrived quickly.
Packaged well by Emma,
Fitted perfectly to foam cushion on mobility scooter and well pleased with the result. Thank you
2026年4月22日
自発的なレビュー
Ableworld からの回答
Hi Joseph, thank you for your kind review! We're so pleased to hear that your Dartex cushion cover arrived quickly and was well packaged by Emma. It's great to know it fitted your mobility scooter perfectly and that you're happy with the result.
We really appreciate you taking the time to share your experience.
Take Care,
Ableworld
I paid a visit to the Newport (near…
I paid a visit to the Newport (near Telford) branch today and asked about mobility scooters that would fit in my car. The lady that served me had a terrible attitude, she made me feel like I was wasting her time but in all honesty she wasted mine. I would not buy from there again, their customer service was a terrible experience, Train you staff for goodness sake..
2026年4月21日
自発的なレビュー
Ableworld からの回答
Dear Denise,
Thank you for taking the time to share your feedback. I’m very sorry to hear about your recent experience in one of our stores. This is not the level of service we aim to provide, and I understand how frustrating this must have been for you.
We take concerns like yours seriously, and the area of concern will be addressed with the store and investigated for you to ensure it has been fully reviewed and where necessary improvements are made. Your feedback is important in helping us maintain the standards we expect across all of our locations.
If you’re open to it, we would appreciate the opportunity to learn a bit more about what happened so we can follow up appropriately. Please feel free to reply directly to the following email support@ableworld.co.uk
Thank you again for bringing this to our attention. We value your business and hope to have the opportunity to restore your confidence in us.
Take Care,
Ableworld
Good service at Wigan store by Peter…
Good service at Wigan store by Peter and Julie. Very happy indeed. Printed off information I needed for a cruise and gave info on other products I enquired about. Thanks
2026年4月14日
自発的なレビュー
Ableworld からの回答
Hi Stephen, thank you so much for your kind review! We’re delighted to hear that you had such a positive experience at our Wigan store. Peter and Julie will be especially pleased to know their help made a difference, from printing the information for your cruise to guiding you through other products.
We truly appreciate you taking the time to share your feedback and hope you have a wonderful trip!
Take Care,
Ableworld
Julie in the Burton store is the best
I visited the Burton store looking for some advice about my disabled father and his needs. The store itself was spacious, well stocked and clean. Free parking outside was much appreciated.
I was served by Julie who was truly the best. She was really patient and helpful and answered the millions of questions I had. She was very informative about the products and my father's needs. Bless her, she was the kindest soul when I started crying and was very sympathetic. I'm sorry for being a baby but Julie was really sweet - she is the perfect model for good customer service. She deserves a pay rise or at least a few extra days off.
2026年4月10日
自発的なレビュー
Ableworld からの回答
Hi Amy, thank you so much for taking the time to share your experience with us. We’re really glad to hear you found the store welcoming, well stocked, and convenient to visit.
Your kind words about Julie truly mean a lot. She’s a valued member of our team, and it’s wonderful to hear how patient, knowledgeable, and compassionate she was while helping you navigate such an important and emotional situation. We’re so pleased Julie was able to support you with both care and understanding when you needed it most.
We’ll be sure to pass your lovely feedback on to her and the store team. It will mean a great deal. If there’s anything further we can do to help you or your father, please don’t hesitate to get in touch.
Take care,
Ableworld
Delivered quickly.
2026年4月12日
Ableworld からの回答
Hi Jim, Thank you for your feedback! We’re really pleased to hear your order arrived quickly and met your expectations.
We always aim to provide a fast and reliable service, so it’s great to know we got it right for you. If there’s anything else we can help with in the future, please don’t hesitate to reach out.
Take care,
Ableworld
As one would exspect
As one would exspect, the site was effective and selection simple.
I would have been better to attend the branch , in future I would choose this option as I made an error with the size I ordered! Staff in branch effected change for correct size and fitted them. Thank you
2026年4月4日
Ableworld からの回答
Hi Nigel, Thank you for your feedback! We're glad to hear you found the website easy to use and the ordering process straightforward. We're also pleased our in-branch team was able to quickly sort the sizing issue and get everything fitted correctly for you. We appreciate your comments and look forward to helping you again, whether online or in-store!
Take Care,
Ableworld
Ableworld からの回答
Hi Liz, Thank you for your feedback! We're pleased to hear you’re happy with the product and that our communication met your expectations. We really appreciate your support and hope to assist you again in the future.
Take Care,
Ableworld
Very friendly and explained everything…
Very friendly and explained everything professionally. I bought an Drive electric folding scooter. Everything was explained. Very welcoming friendly manager. I never felt pressured into buying it. Would recommend to go and see them for what you need.
2026年4月16日
自発的なレビュー
Ableworld からの回答
Hi Edna, thank you so much for your kind words! We're really glad to hear you had a positive experience and felt comfortable throughout your visit. It’s great to know everything was clearly explained and that you found the right scooter to suit your needs. We truly appreciate your recommendation and look forward to helping you again in the future!
Take Care,
Ableworld
Ableworld からの回答
Hi Jay, thank you for your kind words! We're really glad you enjoyed our range of products and hope to see you again soon.
Take Care,
Ableworld
Outstandingly Good Store with Highly Knowledgeable, Caring, Staff
My elderly mum was looking for her first mobility scooter so we visited Ableworld in Shrewsbury, Shropshire. Emma, Sarah, snd the store manager there were absolutely brilliant. They were outstandingly helpful, patient, and caring. I'd give this store my wholehearted recommendation.
2026年4月4日
自発的なレビュー
Ableworld からの回答
Hi kylie, thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Emma, Sarah, and the store manager in Shrewsbury were able to support your mum with such care, patience, and professionalism. Helping our customers find the right mobility solutions in a comfortable and supportive environment is exactly what we strive for, so it’s wonderful to know the team made such a positive impression.
Your recommendation truly means a lot to us, and we’ll be sure to pass your feedback on to the team.
Take care,
Ableworld
Amazing Service Again From The Gloucester Store!
This is the second time I have had to use Ableworld in a matter of weeks. This time I needed a stair lift urgently for my parents.
The service we received exceeded my expectations. Firstly a thank you to Bridget for arranging a visit swiftly from Paul, who knows everything there is to know about stairlifts and I was so pleased that he was the one installing it too. I wasn’t able to be there for the installation but he spent time ensuring they knew how to work it safely.
2026年4月12日
自発的なレビュー
Ableworld からの回答
Hello, Thank you for taking the time to share your experience with us. We’re so pleased to hear that the service you received met your expectations, especially during what we understand can be a stressful and urgent time.
It’s wonderful to know that Bridget was able to arrange everything quickly and that Paul provided both expert advice and a smooth installation. Ensuring that your parents felt confident and safe using the stairlift is incredibly important to us, so we’re glad Paul took the time to support them.
If there’s anything more we can assist you or your family with in the future, please don’t hesitate to get in touch.
Take Care,
Ableworld
Walked into the shop today after…
Walked into the shop today after phoning the shop to get some prices 20 minutes later got there the ladie ( sorry I forgot your name ) who I spoke to was so reassuring and no pressure to buy so much to choose from in this store well I walked out with a weight lifted as my legs are in constant agony due to my condition can't wait to start using my rascal lol
2026年4月15日
自発的なレビュー
Ableworld からの回答
Hi Dean, thank you so much for your kind words and for taking the time to share your experience. We're really glad to hear that you felt reassured and supported during your visit, and that our team could help you find something suitable without any pressure.
It’s great to know you found the right solution, and we hope your new Rascal makes a real difference in your day-to-day comfort and mobility. If you ever need any further assistance or have questions, please don’t hesitate to get in touch, we’re always here to help.
Take care,
Ableworld
Battery supposedly not covered by their warranty
If you are considering purchasing a Warranty from Ableworld, please be aware that if the battery fails, they will try to tell you that there is an extra charge of £55 to replace the battery. On two occasions when I queried this I was told the charge would stand, and when I said it wasn't detailed anywhere on their literature or website the reply was 'yes, lots of people say that' !
This however is against trade descriptions, as nowhere on their leaflet or website does it say that a battery replacement costs extra. The annual Bronze package costs around £250 so why doesn't it include the battery?
I simply want to ensure that elderly vulnerable people are not conned into paying extra for something that is included under their Ableworld Warranty, which clearly says 'parts and labour charges'.
Other than this, we would have given a 5* rating so come on AbleWorld - get your act together and don't rip off vulnerable people with extra charges that aren't legal!
2026年4月3日
自発的なレビュー
Ableworld からの回答
Hello, thank you for taking the time to share your feedback with us.
We are sorry to hear about your concerns and appreciate you bringing this to our attention. At Ableworld, we always aim to be as clear and transparent as possible regarding any costs associated with our products and services.
In relation to your comments, batteries are considered consumable items, and as such, replacement costs are not included within our warranty packages. This information is outlined within our terms and conditions, our extended warranty documentation, and is also consistent with stipulation provided by manufacturers.
We understand how important clarity is, particularly for our customers and their families, and we take all feedback in to consideration. We will continue to review how we communicate this information to ensure it is as clear and accessible as possible.
Take Care,
Ableworld
Excellent service from Ableworld Paisley
From moment entering Ableworld Paisley and being welcomed by Heather to the completion of purchase of a Maybury recliner chair by Sadiq’s and Jacky the experience was nothing short of extreme professionalism. Thanks to the brilliant team that made our shopping so enjoyable we look forward to the next step of receiving chair.
2026年4月11日
自発的なレビュー
Ableworld からの回答
Hi Alex, thank you so much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that Heather, Sadiq, and Jacky were able to make your visit so welcoming and enjoyable, and that their professionalism stood out throughout your purchase.
It’s wonderful to know the team helped make the process of choosing your Maybury recliner such a positive one. We’ll be sure to pass along your feedback to everyone involved, they’ll be thrilled to hear it.
We hope you’re just as pleased when your chair arrives, and we look forward to welcoming you back again in the future.
Take Care,
Ableworld
Professionalism and Know-How
Neither Jeff nor Dean batted an eyelid when I, my partner and my 6ft 4" mobility restricted dad rocked up without an appointment in their Southampton store in urgent need of a wheelchair. Within the hour we had a folding model which comfortably accommodated my dad's height and fitted in the back of our car. As a carer, I am more used to anticipating problems nowadays so professionalism and know-how are appreciated.
2026年3月20日
自発的なレビュー
Ableworld からの回答
Hi Dominique, Thank you very much for sharing your experience with us. We’re so pleased to hear that Jeff and Dean were able to assist you, your partner, and your dad so promptly and effectively during your visit.
We understand how important it is to find the right solution quickly, especially in urgent situations, so it’s great to know their professionalism and expertise made a positive difference. Ensuring comfort, suitability, and convenience.
We really appreciate your kind feedback and are glad we could help when you needed it most. We hope to welcome you back again in the future.
Take Care,
Ableworld
Recently had need for a new mobility…
Recently had need for a new mobility trolley for my sister. Popped into our local Ableworld in Shrewsbury knowing very little about what we needed. The expert assistant manager Mark took excellent care and concern in finding out what out needs exactly were, and finding us the right low weight trolley for my sisters needs. they even took our old broken and dilapidated trolley for scrapping. We are all very happy with the new purchase and look forward to dealing with them in the near future.
2026年3月6日
自発的なレビュー
Ableworld からの回答
Hi William, Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Mark was able to support you and your sister in finding the right mobility trolley, and that you felt well looked after throughout your visit.
Providing helpful, caring, and knowledgeable service is something we always strive for, so it’s wonderful to know this made a difference. We’re also pleased we could assist with responsibly taking away your old trolley.
We truly appreciate your feedback and look forward to welcoming you back again in the future.
Take Care,
Ableworld
Able world wigan
Wigan staff Peter and Julie today was so invested in getting it right for my brother to suit his disability and to get the best out of a bed. The service from start to finish was absolutely first class.
It was a unique service that has been missing in today's experience shopping. Great knowledge and happiness, fun and care. Thank you to you both, all needs sorted and in a perfect time . Couldn’t do enough. Great experience x
2026年4月9日
自発的なレビュー
Ableworld からの回答
Hi Pauline, thank you so much for your wonderful review. We’re absolutely delighted to hear that Peter and Julie provided such attentive, knowledgeable, and caring service while helping your brother find the right solution. It means a great deal to us that you felt supported every step of the way and that the experience stood out as something special.
We’ll be sure to pass on your kind words to them, they’ll be thrilled to know they made such a positive difference. We’re so pleased everything was sorted to your satisfaction and in good time.
Take care,
Ableworld
I always get treated with respect…
I always get treated with respect that's why I go back to the same shop every time
2026年4月4日
自発的なレビュー
Ableworld からの回答
Hi, thank you so much for your kind words! We’re delighted to hear that you feel respected every time you visit, that’s exactly the experience we strive to provide. Your continued support means a lot to us, and we look forward to welcoming you back again soon.
Take Care,
Ableworld
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