I took my sister to Ableworld in Wigan to purchase a mobility scooter and wheelchair. We were served by Julie who was absolutely fantastic. She explained everything very simply and showed us what... もっと見る
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I needed an emergency visit which was arranged very quickly, to suit me. The stairlift was sorted very quickly and efficiently. Making it possible for my mum to be able to come downstairs and make... もっと見る
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Took my elderly mother to look at mobility scooters in Thatcham. Naturally she was nervous but we were greeted by Amelia who immediately put her at ease. Friendly and knowledgeable Amelia made the who... もっと見る
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I wished to purchase a folding mobility scooter. I was greeted by Abdul who listened to my requirements and showed me some options. He demonstrated one model and encouraged me to have a go, which wa... もっと見る
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企業情報
Ableworld - Reading について
当該企業による記述
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
連絡先
Boulton Road 31, RG2 0NH, Reading, England, 英国
- 0118 986 2121
4.3
優良
23件のレビュー
ネガティブなレビューの 100％に回答しています
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Fabulous service from Julie at Ableworld in Wigan
I took my sister to Ableworld in Wigan to purchase a mobility scooter and wheelchair.
We were served by Julie who was absolutely fantastic. She explained everything very simply and showed us what to do etc. she made the whole experience very positive and her knowledge was brilliant.
My sister felt very supported and came away feeling very confident about how to use the scooter.
Can’t thank Julie enough for her help, patience and understanding.
2025年8月1日
自発的なレビュー
Ableworld - Reading からの回答
Hi,
Thank you so much for your kind words! We’re thrilled to hear that Julie provided such fantastic service and made the experience positive and supportive for you and your sister. It’s wonderful that your sister feels confident with her new Mobility Scooter—that’s exactly what we aim for. We’ll be sure to pass your lovely feedback on to Julie. If you ever need anything else, we’re always here to help!
Take care,
Ableworld
Excellent service
Excellent stair lift service done by Indy. Thoroughly recommend this service engineer.
2025年7月7日
自発的なレビュー
Ableworld - Reading からの回答
Hi Barbara,
Thank you so much for the kind words! 😊 We're thrilled to hear you had a great experience with Indy - we will be sure to pass on the message!
Thanks again for the recommendation!
Take care,
Ableworld
Very pleased with call out.
I needed an emergency visit which was arranged very quickly, to suit me. The stairlift was sorted very quickly and efficiently. Making it possible for my mum to be able to come downstairs and make her appointment!!
Indy the engineer was friendly, informative and helpful.
Very happy with the helpful service we received.
2025年5月27日
自発的なレビュー
Ableworld - Reading からの回答
Hi Kusum,
Thank you for your lovely feedback! We're so glad we could help at short notice and that Indy provided such great service. Wishing your mum all the best!
Take care,
Ableworld
They supplied and fitted 3 tubeless…
They supplied and fitted 3 tubeless tyres to my vector sport scooter each time I, was charged a different amount without good reason, also my tyres deflated on the exact same tyre and wheel each time, know I’ve asked for a full refund they have refused. DO NOT DO BUSINESS WITH ABLEWORLD AS THEY ARE A CON.
2024年7月7日
自発的なレビュー
Ableworld - Reading からの回答
Hi Lorraine,
First of all, thank you for taking the time to submit your review and sharing your feedback. Obviously, we are disappointed to hear that you felt the need to post a review of this kind.
I do believe we have been liaising with you by the way of written correspondence for a little while, and understandably we are sorry that you feel that you have been left disappointed with the level of service that you have received from Ableworld, and with regards specifically to the issue you have stated with the tyres to your scooter.
I do believe that your highlighted issue has now been concluded and resolved to a satisfactory conclusion.
We appreciate all feedback from our customers, good or otherwise, as we strive to make our customers' experiences positive. Your feedback is enormously valuable to us, so we greatly appreciate you taking the time to submit your review.
Many Thanks,
Ableworld
Affordable mobility at Reading Ableworld.
I wished to purchase a folding mobility scooter. I was greeted by Abdul who listened to my requirements and showed me some options. He demonstrated one model and encouraged me to have a go, which was great fun. I decided to buy that model. This process was carried out smoothly with explanations where necessary. Overall, a good experience. The model purchased, I think, was good value for money.
2024年7月3日
自発的なレビュー
Ableworld - Reading からの回答
Hello Terry,
Thank you for taking the time to leave us some feedback. We are thrilled to hear our Reading team provided you with great service. With a special shout out to Abdul our store manager! We hope to see you again.
Take care,
Ableworld
Just had a stairlift fitted today
Just had a stairlift fitted today. Indy was the installer. Great service by him. Very professional.
2024年6月12日
自発的なレビュー
Ableworld - Reading からの回答
Hello Gordon,
Thank you for taking the time to leave us some feedback. We are thrilled to hear our Reading team provided great service on your visit. We hope to see you again.
Take care,
Ableworld
Excellent service and advise
We had a wonderful experience at the Reading store whilst researching mobility scooters. Abdul listened to what we wanted, gave us a good choice of units with plenty of advice. We ended up very happy with our purchase.
2024年3月16日
自発的なレビュー
Ableworld - Reading からの回答
Hello Frank,
Thank you for sharing your wonderful experience at our Reading store! It's great to hear that Abdul provided you with attentive and knowledgeable assistance while you were researching mobility scooters. It's fantastic to know that he listened to your needs and offered a great selection of choice along with advice.
We look forward to welcoming you back into Ableworld soon!
Take care,
Ableworld
This is the worst company we’ve ever…
This is the worst company we’ve ever known for after care service.
I purchased a power chair last year after a spell in hospital. After a couple of weeks the motor seized up whilst on a day out with family. Initially was offered a repair which they said would take 6 weeks, later when I was contacted by repaired department, I was told they would not take the chair IN until six weeks time! hence was a lot longer than initially stated.
I returned to thatcham branch and said this was unacceptable, the manager there, who was really helpful, managed to persuade his manager to give us a replacement.
I was on holiday about five weeks later and the second brand-new chair Seized up. This time the head office flatly refused to give me an exchange or refund and would only repair. They never took into consideration.
the inconvenience and effect on my mental health of not being able to get out the house, which is obviously what I bought it for.
It turned our “relaxing” holiday into a nightmare.
Now the £1,400 chair, sits hardly used as I don’t trust that it will not let me down again.
In the meantime, before I lost faith in the company, I, regrettably, recommended them to my father-in-law, who is in his 90th year, he purchased a recliner chair. After a few weeks, it developed a very worrying noise when in operation.
They came out and replaced the motor.
After a couple of days, the noise started again.
Also, the arm of the chair has collapsed in on itself, so he’s unable to rest his arm and it makes it very uncomfortable.
He is now awaiting another visit from a repair man in two weeks time.
Again he has lost faith in this chair and the company. We hope they will do the honourable thing and let him have an exchange or refund, we don’t hold out much hope as once they’ve made a sale, they seem to wash there hands of responsibility to their customers.
For a company that is aimed at the elderly & disabled, their head office don’t seem to have any empathy or consideration for their customers.
2023年7月12日
自発的なレビュー
Ableworld - Reading からの回答
Hello Pete,
Thank you for taking the time to submit your review. We are sorry if you have felt the need to post a review of this nature.
Please do not hesitate to contact support@ableworld.co.uk if you require further assistance or have any questions. We would be happy to respond back to you.
All feedback from our customers is appreciated, good or otherwise, as we do strive to make our customers experience a positive one and your feedback is enormously valuable to us, so we greatly appreciate you taking the time to submit your review.
Yours sincerely
Ableworld
Always happy to advise
Reading branch, knowledgeable friendly staff always willing to help and advise. Have been using Ableworld for years they have a good selection of goods to help with those in the community who have a disability.
2023年7月8日
自発的なレビュー
Ableworld - Reading からの回答
Hello Jacqui,
Thank you for taking the time to leave us this excellent review. We are thrilled to hear that the team at our Ableworld Reading were able to help and advise you on any query you may have. It's also great to hear that they provided excellent service on your visit.
Take care
Ableworld
Took my elderly mother to look at…
Took my elderly mother to look at mobility scooters in Thatcham. Naturally she was nervous but we were greeted by Amelia who immediately put her at ease. Friendly and knowledgeable Amelia made the whole experience useful and enjoyable. Well equipped store with numerous gadgets to make your life easier!
2023年5月10日
自発的なレビュー
Ableworld - Reading からの回答
Hello Libby,
Thank you for taking the time to leave us this excellent review. We are thrilled to hear that Amelia from our Ableworld Reading store was friendly and knowledgeable. We hope to welcome you back in-store again.
Take care
Ableworld
Good product
Good product, easy to assemble. Good price and quick efficient delivery.
Box was a bit battered but was clear the product was new and in good working condition.
2023年3月19日
Ableworld - Reading からの回答
Hello Judith,
Thank you for taking the time to leave us this great review. We are happy to hear that you are happy with the product you reviced and found it easy to assemble. It's also great to hear that delivery was quick and effcient. We hope to see you again.
Take care
Ableworld
Absolutely excellent service from…
Absolutely excellent service from beginning to end! A very professional, friendly technician came on a Friday to give us a quote; we ordered on Monday and the same person came on Wednesday to install the stairlift! We really cannot fault the service and the stairlift is easy to use. The price was far more reasonable than we'd expected. We definitely recommend Ableworld.
2022年12月14日
自発的なレビュー
Ableworld - Reading からの回答
Hello
Thank you for taking the time to leave us this great Trustpilot review. We are thrilled to hear that you received Absolutely excellent service from beginning to end from our Ableworld stairlift team. We hope to see you again.
Take care
Ableworld
Abdul (Reading) was excellent when I…
Abdul (Reading) was excellent when I was looking for a riser recliner chair for my father. A fantastic range to try out and chairs in stock which were delivered to my parents the same day. Abdul facilitated a demo by whats app video call so my parents could be fully involved in the discussion. It meant helping my father to bed that very evening was a lot safer and has removed dangers of falls from getting up feom an old sofa. Full care taken to fit to my father's needs. Thank you.
2022年10月28日
自発的なレビュー
Ableworld - Reading からの回答
Hello Alex,
Thank you for taking the time to leave us a great review. We are pleased to hear that Abdul at Ableworld Reading provided excellent service in helping you find the right Riser Recliner Chair for your father. We hope to welcome you back again in-store soon.
Take care
Ableworld
Mobility scooter
I went to this mobility shop yesterday and the guys in there where very helpful came away with the right scooter for me thank you so much
2022年10月28日
自発的なレビュー
Ableworld - Reading からの回答
Hello Lorraine,
Thank you for taking the time to leave us this fantastic feedback. We are so thrilled to hear that the team at Ableworld Reading provided great service and that you were able to find the right mobility scooter to suit you. We hope to see you again in-store soon.
Take care
Ableworld
Don’t waste your money - Substandard Materials
Don’t waste your money. Substandard products. We bought a Mobility Scooter and after 10 months use, both batteries have failed and have to be replaced at a cost of over £300. We have a scooter from another firm that is still on the same batteries and has been running for 16 years. Cheap suppliers, using cheap products. Save your self the stress and shop elsewhere.
2022年9月8日
自発的なレビュー
Ableworld - Reading からの回答
Hello Ian,
Thank you for your review regarding the mobility scooter that you purchased from Ableworld.
All feedback from our customers is appreciated, good or otherwise, as we do strive to make our customers experience a positive one.
I would like to assure you that we do consider every request from our customers individually and in detail.
If you would like to contact our engineering department we could assess this for you, please call 01270 619563 option 2 for our engineering team.
Yours sincerely
Ableworld
Visited the store with my mother today…
Visited the store with my mother today to buy a wheelchair and Martin went above and beyond in helping us choose the right one. He was very knowledgeable, kind and helpful and I would recommend anyone that needs help with any mobility items to visit this store. Thank you Martin for making it an easy experience 🙂
2022年3月30日
自発的なレビュー
Ableworld - Reading からの回答
Hello Tinah,
Thank you for taking the time to leave us an excellent review. We are thrilled to hear that Martin from our Ableworld Reading store went above and beyond in helping you choose the right Wheelchair for your Mother. It's great that he was knowledgable, kind and helpful and was able to make your trip in-store an ease. We hope to see you again.
Kind regards,
Ableworld
I purchased Batteries
I purchased 2 new batteries from Ableworld in shinfield Reading for my scooter and thay fitted them at the i was not told any thing about the problems i mite have with the batteries in the future even thouth thay could see the make of the scooter,As usual it all comes down to the small print so thay do not have to pay compensation well done ABLWWORLD !!!!!!!!!!!!!!
2022年2月22日
自発的なレビュー
Ableworld - Reading からの回答
Hello Gordon,
Thank you for taking the time to leave us some feedback, all feedback is appreciated.
We are saddened to read your comments about your recent experience and we are sorry to hear that you are not happy with the level of service you have received.
After speaking with the relevant team, we have been made aware that since you have had your Scooter serviced by another company, you have voided your warranty for the batteries. We are sorry we could not help you further in this instance.
If you require any more information about this, please contact us on support@ableworld.co.uk and our team will be happy to explain this further to you.
Kind regards,
Ableworld
Excellent service from Dan (Reading)…
Excellent service from Dan (Reading) who upgraded our stair lift to a Handicare 1100. Very efficient, friendly and thorough engineer.
2022年1月20日
自発的なレビュー
Ableworld - Reading からの回答
Hello Eric,
Thank you for taking the time to leave us an excellent review. We are thrilled to hear that Dan from our Ableworld Reading store was excellent and helped you with your Stairlift recently. It's great to hear that he was efficient, friendly and a thorough engineer. We hope to see you again soon.
Kind regards,
Ableworld
Dual motor rise and recline chair
My dad purchased a brown rise and recliner chair and we were told we could have it within 5 days. We paid for the chair and left the shop. I later recieved a call from the assistant Abdul, and was told l cannot have the chair until well into January, but l could have the demonstration model ( which l didn't want, for obvious reasons) So my father reluctantly chose another chair, l left 3 messages for the someone to call me back so l could order this other chair...only to be told we couldn't have that one until late December. Obviously l was not happy with how the order had been handled so l asked for a refund, that was last Thursday and l have left message for someone to call me and no one has bothered, l have just managed to get hold of a nice lady at head office this morning and was told that it still hasn't been processed. I am so annoyed with the company. They were dishonest about when l could have the chair and once they had my money they really were not bothered, the customer service is appalling and l will not recommend this company to anyone.
2021年10月26日
自発的なレビュー
Ableworld - Reading からの回答
Hello Bonnie,
Thank you for taking the time to leave us a review, all feedback is appreciated. We are saddened to read your comments about your recent experience. We wanted to take a look into this further for you with our Reading store Manager. At the time of interest, the brown Adlington chair was in stock with our supplier. When ordering the chair for you unfortunately our supplier no longer had stock of this chair in the colour you requested. Abdul then phoned you to discuss options with you. As we had a brand new chair in store which was a week old, Abdul said you can have that one which you accepted with discount off. Our store manager then took this chair off the shop floor for you to keep it in perfect condition for when you wanted to collect the chair. Abdul was then waiting to receive a message from you to confirm you were happy with this and unfortunately didn't receive this from you. When you asked for a refund we issued this straight away in the best way for you. We feel that we did our upmost to help after the stock issue arose, so are saddened to hear you felt appalled by the service. If there is anything else you need in the meantime please do contact us on support@ableworld.co.uk
Kind regards,
Ableworld
Stair lift Survey and Installation
Excellent service from the Survey to installation and testing. Reasonable cost too. Very friendly service and explained everything about the survey and generated a 3d model on the spot of how the finish product would look like when installed. Lead time was only 3 weeks and fitting took 5 hours. Would recommend to anyone who is looking for stairlifts etc.
2021年10月9日
自発的なレビュー
Ableworld - Reading からの回答
Hello Trevor,
Thank you for taking the time to leave us an excellent review. We are thrilled to hear that you received an excellent service from survey to installation with our Reading team. Thanks for your recommendation and we hope to see you again soon.
Kind Regards,
Ableworld
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