Scam website & domain makes you think…
Thank you for your response.
I acknowledge receipt of your email advising that a refund has now been issued. However, this refund comes approximately six weeks after payment was taken, and only after I publicly shared my experience. It is reasonable to conclude that without that review, the matter may not have been resolved at all.
While you state that the ABN and business name were already active, this does not address the central issue. I received a confirmation email stating that the registration was successful. This clearly indicates that your system or process treated the transaction as completed. If the service could not be performed, that should have been clearly communicated at the time—not followed by a success confirmation.
This raises a broader concern: if the service was unable to be delivered, why was payment accepted and a successful outcome implied?
I also do not accept your claim that your website clearly presents itself as a non-government service. The branding, domain name (abn-register / abn-registry), and overall presentation strongly suggest an official or government-affiliated platform. This is not an isolated opinion—many other customers have raised the same concern.
Further to this, I have since identified your business as AGILE REGISTRATIONS PTY LTD, yet this is not clearly disclosed on your website or reflected transparently in the merchant description on bank statements. This lack of transparency is concerning.
You noted that I did not contact your support team prior to posting my review. I did attempt to revisit your website to do so, however it was flagged as unsafe/malicious and access was blocked. At that point, there was no reliable or trustworthy method of contacting you. Even now, your website appears unavailable, displaying a “new website coming soon” message, making it difficult for customers to obtain support.
Additionally, your response does not address concerns regarding the condition and accessibility of your website during this period. Completely virused and flagged as malicious and dangerous, inaccessible with no obvious contacts.
Finally, the claim that your service provides “guidance and support” does not reflect the reality of the process. Registering or managing an ABN directly through the official ASIC website is straightforward, low-cost or free, and does not require third-party involvement. In this instance, no additional value was provided, and no outcome was delivered.
To summarise:
Payment was taken for a service that was not completed
A confirmation email indicated success despite no service being delivered
The refund was only issued six weeks later, after a public review
The website presentation strongly suggests an official service
There is a lack of transparency regarding the operating business entity
No meaningful value was provided beyond what can be done directly through ASIC
Consumers should be aware that going directly through the official ASIC website is simpler, more transparent, and significantly more cost-effective.
I stand by my original review.
abn-register.com.au からの回答
Dear Michael,
We are genuinely sorry to read about your experience and appreciate you taking the time to share your concerns.
After carefully reviewing your case, we would like to clarify several important points:
- The order was placed using the email: m***@webworksau.com. Please kindly check this inbox for all related communications.
- Your ABN was already active from 12 May 2022 to 17 February 2026. As your order was placed on 6 February 2026, it was not possible to process a new ABN registration.
- Your Business Name (“WEBARTTECHNOLOGY”) was also already registered and active, meaning the service requested was not a new registration but a renewal.
As a result, no new registration could be completed, and a full refund has already been issued for the services not provided.
We understand that government procedures can sometimes be confusing, especially when distinguishing between new registrations and renewals, and we are always here to help clarify these situations.
That said, we would like to respectfully note:
- We did not receive any prior contact from you through our official support channel (emailing@abn-register.com.au
) before this review was posted. In most cases, we are able to resolve issues quickly once contacted.
- We are a private service provider, and we clearly state on our website that we are “not affiliated with the Australian Government.” Our role is to assist customers who prefer guidance and support when completing registrations.
Regarding your concerns about security and accessibility, our platform is fully operational and secure. If you experienced temporary access issues, we would have been happy to assist immediately.
We take feedback seriously and continuously work to improve transparency and customer experience. However, we must also clarify that we do not engage in deceptive practices, and we strongly reject any implication of misconduct.
We’re glad this matter has now been resolved with a full refund, and we remain available should you wish to discuss this further.
Kind regards,
ABN-Register Team
