Great prices and service but would be nice to have a contact phone number. Businesses are built on relationships and not just on price
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レビュアーのコメントを見てみましょう
Absolutely no customer service, delivery was over 4 weeks late infact the only thing they did right was take my money, well done will never use again!! There was no email on the 18th or 20th infact i... もっと見る
企業が回答しました
EDIT: After contact from Blue Line it appears it was an error on behalf of their suppliers logistics partner. Only a 4-star review due the fact that if I had not raised the issue they would just... もっと見る
企業が回答しました
After ordering online, they contacted me by phone to apologise that one of the products would not be available for 4 weeks. I was offered a few options included a refund , which I took this time. It m... もっと見る
企業が回答しました
企業情報
当該企業による記述
Abrasives Warehouse (formerly Blue Line Abrasives) is the UK's leading distributor of sia Abrasives. We supply a huge range of abrasive products to the building interior, furniture production, metalworking, aerospace and automotive industries. We offer bulk discounts on a large number of the sia Abrasives products we offer; including abrasive rolls, sandpaper sheets, sanding strips, foam pads & blocks, abrasive discs, delta discs, flap discs, flap wheels, sanding belts, brushes, polishing systems and system components. Free delivery is available on any orders over £30. Products in stock at our UK warehouse will be delivered next day, if ordered by 10:30am. Payment options accepted include PayPal, Mastercard and VISA.
連絡先
36 Stanley Road, Whitefield, M45 8QX, Manchester, 英国
- hello@abrasiveswarehouse.co.uk
- abrasiveswarehouse.co.uk
10% Off Your First Order
3.8
ほぼ満足
46件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Abrasives Warehouse からの回答
Cheers Patrick :)
New Customer of Blue line
New Customer of Blue line, but with the service the team offered, I will be using them as a single provider of abrasive sponges for complex timber moulding that we constantly work on.
I was first a little sceptical of using them, with no phone number to contact them, only a web form submission and postal address.
Items were dispatched and delivered next day as promised (although there wasnt anyone to take the courier, and then the couriers failed to deliver - literally for the next few days….. At this point the staff at blue line stepped in, followed up the web submission, kept me in the loop, kept their word adn followed up doing all that they could - honestly you couldnt ask for more. Highly recommended as a single point for SIA abrasive, in bulk and/or in good time.
2025年6月11日
Abrasives Warehouse からの回答
Thank you for such a great review Richard!
Abrasives Warehouse からの回答
Thank you for your review Rasool!
excellent packaging and service
excellent packaging, prompt service. Chris at Blue Line took the trouble to inform me that some special sanding belts were instock. Will shop with them again as preference
2025年5月20日
Abrasives Warehouse からの回答
Thank you for the great review Chris!
When i ordered it said in stock and…
When i ordered it said in stock and available 2-3 days.
now saying 6 weeks......avoid!!!!
2025年5月2日
Abrasives Warehouse からの回答
Hi Peter, sorry to hear you feel you have had a negative experience with us on this occasion. I have done some investigating into the matter and can see you purchased a pack of ‘1919 siawood + Wide Sanding Belts 930 x 1,525mm’ in P150 grit on 2nd May 2025.
Whilst most of the grit sizes for this product are stocked in the UK and available on a next-working day delivery, the P150 grit option is a made to order product. Therefore, this item has a 5 – 6 week lead time, as shown on the product page after selecting the grit size ‘150’. This shipping period is also stated in the ‘Description’ tab on the product page, the basket area and the confirmation email you would have received after placing your order. I can see your order is expected to be with you around 3rd June 2025.
In addition, I can see you placed an order for the same product on 14th September 2024. Following this order, we discussed the delivery period and you were informed then that the 5 – 6 week lead time was correct. However, as there was stock in the European warehouse, we were able to supply this quicker on this occasion.
We strive to provide our customers with the best shopping experience we can, which includes providing all relevant information on shipping times at the point of sale, to allow our customer’s to make an informed decision on their purchase. If you feel we haven’t lived up to this expectation, please contact us on hello@bluelineabrasives.co.uk and we can investigate the matter further.
Great service and prices
Great service and prices, adjusting quantities at online checkout can be slightly challenging but other than that excellent
2025年4月28日
Abrasives Warehouse からの回答
Hi Daniel, thank you for your review. We are always looking for ways to improve our customer's shopping experience, so we will review our basket area to see how we can make this process smoother.
If there are any particular examples of how adjusting the quantities can be challenging, please send any feedback to hello@bluelineabrasives.co.uk so we can try to combat any challenges you may have come across.
Abrasives Warehouse からの回答
Hi Ian, thank you for your review!
We try to be as competitive as possible on our abrasives, whilst also offering a variety of discounts on bulk orders.
Please let us know on hello@bluelineabrasives.co.uk if you do find the same products cheaper elsewhere and we will see if there is anything we can do.
Abrasives Warehouse からの回答
Thank you for your great review Philip! We look forward to serving you again :)
Abrasives Warehouse からの回答
Thank you for your review!
Abrasives Warehouse からの回答
Thank you Clint :)
Order complete, happy customers
Order incomplete, efforts to contact blue line have been fruitless. Not sure I’d use them again
Our order has been completed, thanks to the help of Chris from Blue line, who kindly rang and explained the problem, which was out of their control.
Would recommend, he couldn’t have been more helpful.
Thanks.
2024年12月3日
Abrasives Warehouse からの回答
We're sorry you feel you have had a negative experience with us. Looking through our inboxes and contact form requests, we haven't received any communication from yourself on the matter.
We are keen to investigate the issue, so please send an email through to hello@bluelineabrasives.co.uk with any details on why your order was incomplete.
Abrasives Warehouse からの回答
Thank you for your excellent feedback Jason!
Abrasives Warehouse からの回答
It's great to hear you enjoyed your ordering experience! Thanks Chris!
Good prices with a fast service.
Good prices with a fast service.
I needed some information and I sent an email with the question. They came back straight away and even tried to get an answer for me even though it was a small question, thank you Chris
2024年8月26日
Abrasives Warehouse からの回答
Thank you for your feedback Charles!
Great experience with the team
Great experience with the team, quick response to my query and excellent service all round.
Thanks you very much and I would certainly use you again next time.
2024年6月24日
自発的なレビュー
Abrasives Warehouse からの回答
Thank you for such great feedback!
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