We had a Hormann garage door supplied and installed by the team at Access Garage Doors, Croydon. Everything was spot on form start to finish, from communication, price and to the finished article. I w... もっと見る
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Everyone was friendly and helpful throughout. We were acting on behalf of elderly neighbours who had problems with their automatic garage door. Prior to contacting Access, we had tried two other fi... もっと見る
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did exactly what was needed. Prompt, clear comms, new door came within the times they estimated & was fitted well. We were given clear options & costings & it all felt impressively straightforward.... もっと見る
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We’re really pleased with our new garage door. The quality is excellent and it feels very solid and well made. The finish is clean and modern, and it has really improved the overall look of the... もっと見る
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企業情報
Access Garage Doors Ltd. について
当該企業による記述
In over 48 years in business, we have helped customers throughout the South East of England to secure and enhance their properties with top quality garage doors, enviable entrance doors, award-winning awnings, designer pergolas and much more. Finding the best solutions that always consider the desired outcome. Whether it is the improved curb appeal, automatic operation, high security, thermal insulation, customisation options or budget.
Since 1976 we have provided home owners with thousands of garage door installations, repairs and automation solutions. We are one of the largest garage door companies in the UK with extensive expertise and power to source garage doors from the top UK and European manufacturers.
We offer FREE SURVEYS on all new installations where you can discuss your requirements directly with an expert at the comfort of your home.
Since 1976 we have provided home owners with thousands of garage door installations, repairs and automation solutions. We are one of the largest garage door companies in the UK with extensive expertise and power to source garage doors from the top UK and European manufacturers.
We offer FREE SURVEYS on all new installations where you can discuss your requirements directly with an expert at the comfort of your home.
FREE SURVEYS ON ALL NEW INSTALLATIONS
当該企業による記述
- Get help choosing your new home improvement solution by one of our experts, at the comfort of your home.
- Book a Free, No Obligation Survey and one of our experts will assess your property, discuss your requirements and offer the best possible or a variety of solutions.
連絡先
Genesis House, Priestley Way, RH10 9PR, Crawley, 英国
- 0800 716 569
- info@accessgaragedoors.com
- accessgaragedoors.com
4.9
優良
553件のレビュー
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very professional company ; excellent customer service
Everyone was friendly and helpful throughout.
We were acting on behalf of elderly neighbours who had problems with their automatic garage door.
Prior to contacting Access, we had tried two other firms - one didn't want to get involved once they knew the make of the door involved whilst the other attended but the 'repair' did not work for long !
We thought we would need a completely new door but Access managed to repair it very effectively and saving our neighbours a considerable amount of money. We were most impressed by Access'excellent customer service and professionalism.
2026年4月13日
自発的なレビュー
Access Garage Doors Ltd. からの回答
Hi Neil, thank you for the 5-star review and for taking the time to share the full story. We’re really pleased we could help your neighbours get their automatic door working properly again - especially after you’d already tried other firms, and that we were able to repair it rather than push for a replacement. Saving them unnecessary expense is exactly what we aim for. Thanks again for your kind words about the team’s professionalism and customer service.
Highly recommended
We had a Hormann garage door supplied and installed by the team at Access Garage Doors, Croydon. Everything was spot on form start to finish, from communication, price and to the finished article. I would highly recommend Access Garage Doors!!
2026年4月7日
Access Garage Doors Ltd. からの回答
Hi John, thank you for the 5-star review and recommendation. We’re really pleased you were happy with the Hörmann door and that everything was handled smoothly by our Croydon team - from clear communication and pricing through to the finished installation. Thanks again for choosing Access Garage Doors.
Access Garage Doors Ltd. からの回答
Hi Pam and Stan, thank you for the 5-star review. We’re really pleased you found the team pleasant and that the work was completed efficiently. Thanks again for choosing Access Garage Doors.
Bang on time in all aspect.
2026年4月1日
Access Garage Doors Ltd. からの回答
Hi Ben, thank you for the 5-star review. We’re really pleased everything ran to schedule and went smoothly from start to finish. Thanks again for choosing Access Garage Doors.
Access Garage Doors Ltd. からの回答
Hi Stanley, thank you for the 5-star review. We really appreciate your kind words. Thanks again for choosing Access Garage Doors.
Garage Door Installation
Installation was on the due date with excellent workmanship. Customer requirements for disability access were understood and implemented.
2026年3月26日
Access Garage Doors Ltd. からの回答
Hi John, thank you for the 5-star review. We’re really pleased the installation went ahead as planned and that you were happy with the standard of workmanship. It’s also great to hear the requirements for disability access were properly understood and put in place. Thanks again for choosing Access Garage Doors.
Excellent service
This morning Bart form your New Malden branch arrived on time to remove an old and broken garage door and replace it with a lovely brand new one. He got straight on with the job although there were a few obstacles - did the whole thing in about 2 and half hours. He was polite and helpful and I would recommend Access to anyone. Many thanks. Victoria Long 20/03/26
2026年3月20日
自発的なレビュー
Access Garage Doors Ltd. からの回答
Hi Victoria, thank you so much for the 5-star review and for taking the time to share the details. We’re really pleased everything went smoothly on the day, even with a few challenges to work around, and that you’re happy with the new door. I’ll make sure your kind feedback is passed on to Bart and the New Malden team. Thanks again for the recommendation - it means a lot to all of us at Access Garage Doors.
Stylish, solid and beautifully finished.
We’re really pleased with our new garage door. The quality is excellent and it feels very solid and well made. The finish is clean and modern, and it has really improved the overall look of the front of the house.
The installation was smooth and everything was fitted neatly and professionally. The doors open and close easily, and the build feels sturdy and secure.
We particularly like the design — it looks much more premium than we expected and ties in beautifully with the rest of our home.
Overall, a great product and we’re very happy with the result.
2026年3月13日
自発的なレビュー
Access Garage Doors Ltd. からの回答
Hi Dhillon, thank you for the fantastic 5-star review. We’re delighted you’re so happy with the new garage door - especially the build quality, security and the overall finish. It’s great to hear it’s elevated the look of the front of your home and feels more premium than expected.
We’re also pleased the installation was carried out neatly and professionally, and that everything operates smoothly. Thanks again for choosing Access Garage Doors, we really appreciate your custom.
Access Garage Doors Ltd. からの回答
Hi Rowan, thank you for the 5-star review. We really appreciate it, and we’re pleased you were happy with the service. Thanks again for choosing Access Garage Doors.
did exactly what was needed
did exactly what was needed. Prompt, clear comms, new door came within the times they estimated & was fitted well. We were given clear options & costings & it all felt impressively straightforward.
I am also impressed because a couple of years ago we'd sought their advice about putting an automatic opener on our existing door and they assessed that the door was getting too old & it wasn't a good idea to change - this was excellent advice or we could have paid twice.
2026年3月10日
Access Garage Doors Ltd. からの回答
Hi Josh, thank you for the 5-star review and for sharing such thoughtful feedback. We’re really pleased everything felt straightforward - from clear options and pricing through to the delivery times and the final installation.
We also really appreciate you mentioning the earlier advice about not automating the older door. We always aim to recommend what’s genuinely best for the long term, even if that means holding off at the time, so it’s great to hear that helped you avoid unnecessary cost.
Thanks again for choosing Access Garage Doors.
Proffessional service
Competitively priced, good quality, proffessional management and fitters
2026年3月2日
Access Garage Doors Ltd. からの回答
Hi Peter, thank you for the 4-star review. We’re really pleased you were happy with the quality, pricing, and the way everything was managed and fitted. If there’s anything we could have done to make it a 5-star experience, please let us know - we’d be glad to help.
The garage door is now far stronger…
The garage door is now far stronger than the old one which was broken into. Access Garage Doors responded quickly to enquiry and with two weeks the installation was done and very satisfied I am.
2026年3月10日
自発的なレビュー
Access Garage Doors Ltd. からの回答
Hi Charles, thank you for the 5-star review. We’re really pleased we could respond quickly and get everything sorted within a short timeframe, especially after what happened with the previous door. Great to hear you’re happy with the new installation and that it feels more secure. Thanks again for choosing Access Garage Doors.
Unexpected minimum labour/call out charges!!
I would not recommend this company based on my experience. I recently ordered a replacement remote for my garage door and booked an engineer to program it.
The engineer attended and programmed the remote successfully, but the actual work carried out appeared to take only a few minutes. During the visit he briefly sprayed WD-40 lubricant on certain parts of the door and replaced the battery in another remote. The time spent actually working on the door was very brief and the engineer was not particularly helpful – for example, I had to move items in the garage myself to access the control unit and there was no offer to assist.
I was then charged £111 for the service visit. When I queried this before paying, the company explained that this is their minimum labour charge for any work up to 20 minutes, which was not clearly explained beforehand.
I was also charged £90 for the remote control (a **Hörmann HSE4 BS remote control). After the visit I discovered that the same remote can be purchased from many retailers online for roughly £35–£50, which makes the markup quite significant.
While the remote works, the overall experience left me feeling that the cost was disproportionate to the work carried out and the price of the part supplied.
I would recommend that anyone using this company ask very clearly about minimum labour charges and the cost of replacement parts before booking, and do your research as the costs can be significantly higher than expected.
2026年3月3日
自発的なレビュー
Access Garage Doors Ltd. からの回答
Dear Mrs Thomas,
Thank you for taking the time to leave feedback. I’m sorry the visit left you feeling disappointed, particularly in relation to the cost versus the amount of work you felt was carried out.
To clarify the pricing, when the appointment was booked we confirmed in writing that this visit was scheduled as a service and remote supply/programming, and we also set out our charging structure. The £25 + VAT rate applies only to a visual inspection where no work is carried out. Where any works are completed, our minimum labour charge for up to 20 minutes is £92.50 + VAT (£111 inc VAT), plus any parts supplied.
On the day, the engineer supplied and programmed the new remote, replaced the battery in another remote, lubricated relevant moving parts, carried out operational checks and testing, and demonstrated the manual release. While some of these actions are quick when done by an experienced engineer with the correct equipment, they form part of a standard visit to ensure the door is operating safely and reliably. Our tracking records show the engineer was on site for approximately 22 minutes.
We’re also sorry you felt the engineer wasn’t as helpful as you expected. For safety reasons, we do ask customers to ensure access is clear, but we always aim to be courteous and supportive throughout the visit.
We take feedback like this seriously. If you would like us to review anything further, please contact our office with your invoice details and we’ll be happy to look into your concerns.
Kind regards,
Access Garage Doors Ltd
The entire team at Access Garage Doors continue to be fabulous!
Although Access Garage Doors have not yet installed my replacement door as I'm renovating and enlarging the garage space and door opening - I wanted to comment as it relates to my experience so far.
Quite simply ... Superb!
The entire team has been extremely helpful in their guidance and response. Scott Shamuluas, Project Manager, has gone above and beyond ensuring the right door and proper fit, working with my General Contractor and Structural Engineer in my garage space redesign. Additionally, Scott keeps me abreast of what is going on and the cohesiveness between Scott and my guys is, truly, appreciated.
On the office front, Nicole, Hope and Andy could not be more friendly and supportive. They are an absolute pleasure to speak with.
I'm anxiously looking forward to the completion of my garage rebuild and subsequent garage door installation knowing that the team at Access Garage Doors is doing all they can to guarantee exactly what I wanted. They are, all, wonderful to work with!
Respectfully Submitted,
Mike Wallach
2026年3月4日
自発的なレビュー
Access Garage Doors Ltd. からの回答
Hi Mike, thank you for taking the time to leave such a thoughtful 5-star review — it’s genuinely appreciated.
However, it looks like your feedback may have been posted on the Trustpilot page for Access Garage Doors (UK), whereas the team members you’ve mentioned (Scott, Nicole, Hope and Andy) aren’t part of our company. We’d hate for your excellent comments to miss the people who’ve looked after you.
If you’re able, please could you repost this review on the correct Trustpilot profile for the Access Garage Doors you’re working with (or contact Trustpilot support to have it moved)? They absolutely deserve the recognition.
With thanks again — and we wish you all the best with the renovation and installation.
Speed and reliability .
2026年2月17日
Access Garage Doors Ltd. からの回答
Thank you for the 5-star review. We really appreciate it and we’re glad everything was handled quickly and reliably.
They came, they saw, they installed..
The company did exactly as they promised.
The resulting installation of my roller shutter door was carried out efficiently, without fuss or delay.
I could not ask for more too be honest.
The door looks great and works effortlessly.
2026年2月17日
Access Garage Doors Ltd. からの回答
Thank you for your review, Sotirios. We’re pleased everything went to plan and the installation was completed smoothly and efficiently. Great to hear you’re happy with how the door looks and operates:) Thanks again for choosing Access Garage Doors.
Great Job - Thank you
I had three quotes for my garage roller door, and Access Garage Doors stood head and shoulders above the others.
Nothing ever seemed too much trouble, even when I changed my mind about the outside surround.
My garage now has loads more space compared to the old up-and-over door, and the house is noticeably warmer too.
Well worth it.
Cheers
2026年2月12日
Access Garage Doors Ltd. からの回答
Thanks so much for the fantastic feedback, Keith. We’re really pleased we stood out during the quoting stage and that we could help you get the finish you wanted, even with changes along the way. Brilliant to hear you’re enjoying the extra space and improved comfort at home. Appreciate you choosing us!
Tyler was very professional and…
Tyler was very professional and explained everything he was doing. He is also very nice person. Tyler knew what he was doing and did a great job. I would want Tyler to work on my garage door again if needed.
5 stars for Tyler
2026年2月12日
自発的なレビュー
Access Garage Doors Ltd. からの回答
Hi Marving, thank you for the 5 star review - we’ll happily take it! 😊
Just a quick note though: we’re a UK-based company and we don’t have a Tyler on our team, so it looks like this may have been meant for a different garage door firm in the US. If you can find the correct company page and move it over, Tyler will get the credit he deserves.
Thanks again!
Access Garage Doors Team
Quality garage door replacement company - highly recommend!
Having been burned by some others I can not recommend this company enough. The whole experience of dealing with them from start to finish was fantastic and easy. They are a quality company to deal with at reasonable prices and our fitter Bart did a superb job.
2026年2月6日
自発的なレビュー
Access Garage Doors Ltd. からの回答
Hi Talya, thank you so much for your lovely review. We’re really sorry to hear you’d had a poor experience elsewhere, so it means a lot that we could turn that around for you and make the process feel straightforward from start to finish. We’ll be sure to pass your kind words on to Bart - he’ll be delighted. Thanks again for choosing Access Garage Doors, and enjoy your new door!
Access Garage Doors Ltd. からの回答
Hi Nilesh, thanks for taking the time to leave a review. It’s great to know the experience was excellent from the survey stage right through to installation. We’ll pass your kind words on to everyone involved - and we’re glad we could help.
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