Accswholesale レビュー 

Accswholesale からの回答

2026年9月3日

We understand that you were unhappy with the delay and communication, but we also need to clarify several points in your review.

A FedEx tracking number being created before the first carrier scan does not mean that false tracking information was provided. It is normal for tracking to temporarily show only that shipment information has been received before the package is physically scanned by FedEx.

We also do not agree with the suggestion that out-of-stock credits were simply ignored. Credit or compensation was provided according to the options available at the time, and the situation was communicated with you directly.

Regarding the Chinese New Year delay, this was a genuine operational factor affecting processing and supplier schedules, not an “excuse.” We acknowledge that communication about the delay could have been clearer and earlier, but that is different from intentionally misleading a customer.

We respect every customer’s right to leave a review, including a negative one. At the same time, we also have the right to correct statements that may give an inaccurate impression of what actually occurred.

We have records of the order, tracking, communication, and the solutions offered, and we stand by the actions taken to resolve the matter.

Accswholesale からの回答

2026年9月3日

We understand your frustration, but we also want to clarify that we and the shipping carrier are separate companies with separate responsibilities.

We will process and ship orders in a timely manner on our side. Once the parcel has been handed over to the carrier, tracking updates, transit time, and final delivery are handled by the shipping company and are not fully under our control.

A delay in carrier scanning or delivery does not mean that we failed to ship the order on time, nor does it mean that false information was intentionally provided.

We will always assist customers when shipping issues arise, but it is important to distinguish between our order fulfillment process and the carrier’s transportation process.

We are sorry that the overall experience did not meet your expectations, but describing the situation as deliberate lying does not accurately reflect what happened.

Accswholesale からの回答

2026年9月3日

We understand your concern, but we need to clarify that this order was shipped in multiple parcels.

The tracking number you mentioned was only for the first package, which is why it now shows as delivered. It does not represent the status of the entire order. The remaining items were shipped separately and have their own shipment progress.

For larger or mixed orders, products may be divided into multiple packages depending on warehouse location, product type, and shipping arrangements. Receiving one parcel first does not mean the rest of the order was not shipped.

We also want to clarify that the 4–7 business day timeframe refers to the estimated transit time for the applicable shipping method, not necessarily the total time from the moment an order is placed, especially when an order is split into multiple shipments.

We always ship the available items in a timely manner, and we are happy to provide the tracking information for the remaining parcels if needed.

Accswholesale からの回答

2026年9月3日

We understand that you were frustrated about the status of your order, but we need to be clear that Accswholesale is a legitimate business and we strongly disagree with the statement that we “scam” customers out of their money.

Orders placed with us are processed and fulfilled according to their actual order and shipping status. Shipping and tracking may also involve third-party carriers, whose transit updates and delivery schedules are separate from our own order-processing system.

If there was a delay or a communication issue with this particular order, we are willing to review the records and clarify exactly what happened. However, an order delay does not mean that a company has taken a customer’s money fraudulently.

We take order fulfillment seriously and stand behind the transactions and records associated with our business.