ACE Rent A Car レビュー 

Ich kann vor ACE / OSEK Rent A Car am Flughafen Warschau-Chopin nur dringend warnen. Meine Erfahrung mit dieser Autovermietung war äußerst negativ und für mich absolut nicht vertrauenswürdig.

Ich habe dort vor etwa drei Wochen ein Auto gemietet. Bereits bei der Abholung empfand ich die beiden Mitarbeiter als unhöflich und unprofessionell. Uns wurden zusätzliche Versicherungen angeboten, die wir ablehnten. Danach veränderte sich die Stimmung merklich. Nachdem ich alle Unterlagen unterschrieben hatte, verschwanden beide Mitarbeiter plötzlich, ohne uns zu erklären, wie es weitergeht. Erst nach etwa 15 Minuten kam einer der Mitarbeiter mit unserem Mietwagen zurück.

Bei der Übergabe fotografierte der Mitarbeiter das Fahrzeug sehr ausführlich – selbst winzigste Kratzer wurden dokumentiert. Da uns dieses Vorgehen auffiel, machten auch wir selbst Fotos von der Übergabe und vom Mitarbeiter während seiner Dokumentation. Auf meine ausdrückliche Bitte wurden mir anschließend auch die von ACE/OSEK aufgenommenen Übergabefotos per E-Mail geschickt. Viele davon waren allerdings auffallend unscharf.

Drei Tage später gaben wir das Fahrzeug zurück. Bereits am nächsten Tag erhielt ich völlig überraschend eine Forderung über 773,92 Euro. Angeblich hätten wir die Windschutzscheibe beschädigt.

Daraufhin habe ich sämtliche Fotos von der Übernahme und Rückgabe noch einmal genau überprüft. Dabei stellte ich fest, dass die betreffende Beschädigung bzw. der kleine Sprung an der Windschutzscheibe bereits bei der Fahrzeugübernahme vorhanden war. Der entsprechende Punkt ist sogar auf den – wenn auch unscharfen – Übergabefotos des Mitarbeiters zu erkennen. Zusätzlich verfügen wir über eigene Fotos vom Zeitpunkt der Übernahme, auf denen die betreffende Stelle deutlich zu sehen ist.

Ich habe der Forderung daher widersprochen und entsprechendes Beweismaterial vorgelegt.

Besonders beunruhigend finde ich, dass ich erst danach die zahlreichen negativen Bewertungen über dieses Unternehmen gelesen habe. Dort berichten auch andere Kund*innen von Problemen mit nachträglich geltend gemachten Schäden und zusätzlichen Forderungen.

Aufgrund meiner persönlichen Erfahrung würde ich bei einer Anmietung bei ACE / OSEK Rent A Car äußerst vorsichtig sein. Fotografiert und filmt bei der Übernahme wirklich jeden Bereich des Fahrzeugs – insbesondere auch die Windschutzscheibe – und bewahrt sämtliche Unterlagen und Übergabefotos auf.

Ich werde dort definitiv kein Fahrzeug mehr mieten.

“When customers choose to use their personal insurance, the location requires an insurance declaration page showing the applicable coverage details and deductibles so that coverage can be properly verified.”

You told this to a customer in a previous complaint. I provided mine and you guys still snuck your insurance on there and refused to view your own security footage or give a me a refund. Its just a scam so the associates can get commission. Any review site you look at, this place has the absolute worst reviews. Make sure to check out the BBB before you rent with this place.

Worst experience ever! They charged tons of hidden fees at the counter. The rental is extremely far from the airport and off site. Had to wait a long time for the shuttle. Really unhelpful customer service! They just want your money!

Michelle is so friendly and amazing. She made our experience very special

ACE's response DOES NOT CORRESPOND TO REALITY... I RENTED A CAR IN BUENOS AIRES WITH ZERO EXCESS, REPORTED ZERO NEW DAMAGES UPON DELIVERY (IN ANY CASE I WOULD NOT HAVE HAD TO PAY ANYTHING WITH ZERO EXCESS EVEN IN THE PRESENCE OF DAMAGES) INSTEAD 1000 EUROS OF DAMAGES ARRIVED . CONTINUOUS EMAILS TO ACE CONTINUOUS SENDING OF DOCUMENTS CERTIFYING ZERO EXCESS... AFTER THE FIRST RESPONSES KINDLY ASKED TO WAIT, AFTER MORE THAN A MONTH NO MORE RESPONSE. Ace disappeared !!!!! WHAT DO YOU SAY, I CAN JUST CONTACT YOU TO RESOLVE THE DISPUTES? MAYBE YOU'RE RIGHT ABOUT THE QUESTIONS, BUT YOU'RE VERY CAREFUL NOT TO RESPOND TO THE QUESTIONS YOU'RE WRONG WITH... ACTION HAS BEEN INITIATED WITH MASTERCARD TO RECOVER THE MONEY WITHDRAWN WITHOUT REASON... THEN WE'LL SEE IF WE CAN START LEGAL ACTION TO RECOVER THE PERSONAL DAMAGES ALL THIS HAS CAUSED. Reservation ACE14607022 so you can't say you don't know what we're talking about. LET'S SEE WHAT YOU RESPOND!!!!
P.S. Even if the bank were to agree with you, since you have more experience than me and know exactly what to do, nothing would change with respect to what happened... you know very well that the reservation had no deductible, I have the document to show at any time.

The company are trying to charge me for damage that never occurred. They have totally fabricated a claim and must not be trusted.

I only had the car for a few hours, and drove it with zero passengers, never doing any damage or opening any of the doors other than the driver door and they are suggesting that damage was done in the rear doorjams as well as other places. Their fabricated "proof" includes blurry photos with finger pointing at "scratches" so small that they are impossible to discern and with no corresponding picture of the same location on the car at pickup time. This is clearly a fraudulent company and needs to be stopped.

This company is fraudulent. They quoted me a price online then proceeded to add over $300 in charges when I to pick up the car. They added on the damage waiver loss and roadside assistance plan even though I declined them then tried to tell me that they wouldn't appear on my final bill. I will never use this company again.

Response from Emily is wrong. I explicitly declined these coverages then challenged the sale associate as to why they were still on my statement and he said, they would not be charged to my account. This company is not above board. Caveat Emptor!

I prepaid for a 7-day ACE rental through Booking.com. At a late-night pickup after a long travel day, I accepted two optional coverage products totaling $59.98 per day.

The next morning, after reviewing my existing auto insurance, I immediately contacted ACE to remove them. I was told the coverage could be removed if I brought my insurance declarations page to the Atlanta airport location, so I drove back and did exactly that.

At the counter, I was then told the contract couldn't be modified and was instructed to take the vehicle through the return process. Only at the return area was I told that closing the contract would also terminate my prepaid Booking.com rental and cause me to lose approximately $300 of prepaid value. That left me with no financially reasonable way to stop the optional coverage.

I contacted ACE Customer Care while the rental was still active. They did not substantively respond until after the rental ended. I then escalated the issue to management and requested only a prorated refund for the six days after I attempted to cancel, not a refund for the first day.

ACE management has now confirmed in writing that it considered both the fact that cancellation would have caused me to lose the remaining Booking.com prepaid value and the fact that Customer Care didn't respond until after the rental ended. Despite that, they refused any adjustment.

ACE may consider this consistent with its policies, but I don't consider it reasonable customer service. I followed the instructions I was given, including making an unnecessary trip back to the airport during my vacation, and still had no practical way to stop nearly $60 per day in optional coverage without losing hundreds of dollars elsewhere.

Based on how this was handled, I will not rent from ACE again.

Update 8/28/26: ACE has now responded publicly to this review, but the response does not address the central issue. ACE says the coverage “remained active on the rental agreement.” That is precisely what I was trying to change. ACE’s own Customer Care previously acknowledged that the procedure for removing it required closing my existing rental agreement, which would have caused me to lose the remaining value of my prepaid Booking.com rental. I don’t dispute that the coverage technically remained active. My complaint is that ACE’s process left me no financially reasonable way to make it inactive after I explicitly requested cancellation and followed their instructions.

SCAMMERS! Beware! Some time back I rented a car from ACE outlet at Wroclaw airport, Poland. I got a pick-up report which only showed few of many pre-existing scratches and surface damages. Company representative at the counter did not agree to come and hand over the car in person.
A day after drop-off I got a report with a made-up claim for damages. I was charged 800 Euro. I was able to show comparison between company’s pick-up and drop-off report where claimed damages are present on both. There was never any response by the local office to any of my complaints and numerous attempts to raise this unfair and unlawful business practice. My best advice is to stay away from this provider.

Total rip off operation.
Rented in Vegas, and as others have stated, they will try to extract every last penny they can from you.
Made me pay for insurance because I only had my AAA insurance card, that didn't list my coverages, and deductibles.
It was late, and their location is miles from the airport, in an industrial park, so I really had no choice.
Pre-paid for car, yet ended up with an additional $650 charge for 5 days....
Never, ever Ace again.......

I rented a car on June 21 in Wrocław for 5 days, mainly because of the rental price. Unfortunately, I regretted it very quickly, and I can honestly say that I will be much more careful when choosing a car rental company from now on. I will never rent a car from this awful company again.

ACE Rent A Car in Wrocław is a company I definitely do not recommend. Instead of providing normal and honest service, I got the impression that their main goal is to extract as much extra money from customers as possible. If you do not buy their additional insurance, you can very easily be charged huge amounts for alleged scratches that their staff somehow manage to “find,” even where there were none before. The whole business model seems focused more on charging fees than on providing proper car rental service.

In my case, they claimed to find scratches and valued them at a ridiculous 2,500 PLN (680$). I consider this an unfair practice. I filed a chargeback with my bank, explained the whole situation, and the money was refunded. I avoid ACE Rent A Car in Wrocław completely — I do not recommend them at all.

I used them twice but the second time was the last one. Rip off. Stay away from them.
I couldn’t speak to anyone during drop off and there was a message to drop off the keys in in the box provided. I called twice as there was no one at the desk . No one answer. They charged me for the scratches that were on the photos they took themselves when I picked up the car . Made up a sum of over 5000 PLN . The only damage I am aware of was the pine marten that damaged bonnet’s soft part but this can’t cost over 5000 PLN . They took photo of the old scratches at the different angle so they looked different .

Meilleur agence de location je recommande vivement m.

I landed at LAX and then caught the shuttle to the Ace facility. The driver of the shuttle was amazing and that’s where my good experience ended. I went inside and got in line. There were two people in front of me. Still, it took me over 60 minutes to get to the counter to secure my car.
I flew down here to say goodbye to my mother as we took her off life-support in the
hospital. Things took a little bit longer than I anticipated so I needed to extend my contract for two more days. I tried repeatedly to call the counter at LAX, but only got a voicemail. I then spoke to a gentleman at the corporate headquarters in Indianapolis, but he did not have access to my contract to help me with what I needed. I finally got a text message from Ace letting me know that they had received my message and that the car is extended for 48 hours at $80 a day which was slightly annoying since my initial rate was under $30 a day. But I am here to say goodbye to my mom so whatever. Then I woke up this morning and I realized that in addition to the $160 for the additional two days they also took an new $500 out of my account as a deposit even though they took $500 out of my account for a deposit when I arrived and I’m still in the same car still under the same contract, just extended it. So not only did I get to watch my mother die in front of me but now I get to pay a late fee and a return check fee from my mortgage company when my check bounces. I would’ve paid twice as much for the hassle free experience that I’ve always had with Enterprise if given another chance. Don’t go with the cheapest rate. Go with the company that you’ve heard of. Ace Rental Car left a very bad taste in my mouth and a really big hole in my wallet.

Michelle was a great help! She was super understanding and kind and awesome! 10/10 I highly recommend!

Always a great experience. Michelle was professional, personable and very kind! As always it’s such a pleasure coming here. Also love Dave from the shuttle!

0 stjerner – styr langt udenom ACE Rent a Car

Vi kan på ingen måde anbefale ACE Rent a Car.

Vi afleverede bilen uden en eneste skade. Bilen var i samme stand, som da vi modtog den, og der var ingen nye skader eller problemer overhovedet. Alligevel har ACE valgt at beholde hele vores depositum.

Vi er dybt frustrerede over situationen. Når man afleverer en lejebil uden skader og alligevel mister hele sit depositum, er det svært at se det som andet end en urimelig behandling af kunden. De svarer os heller ikke på mail eller telefon - så det er umuligt at komme o kontakt med dem.

Vi havde forventet en seriøs og professionel biludlejer, men vores oplevelse har været det stik modsatte. Vi føler os ganske virkelig snydt.

BOOK aldrig dette biludlejningsfirma

La réservation à Tirana n’a pas fonctionné à cause d’un soucis de carte physique le personnel n’a pas du tout été à l’écoute et est devenu agressif directement alors que nous cherchions juste une solution

The Worst Rental Car Company Ever

Without a doubt, this is one of the worst rental car companies I have ever dealt with. I strongly recommend that you do NOT rent a car from this company.

1. You have to take two airport shuttle buses just to get to the rental location, which is extremely inconvenient.
2. The front-desk maybe manager were extremely rude, verbally abusive, and threatening toward me. They gave me a vehicle with a piece of plastic on the floor that had come loose. I had two children with me, so I was concerned about the vehicle’s safety and requested a different car.
3. At 9:00 p.m., they suddenly canceled my rental and refused to give me the keys, even after I clearly explained that I had a child with me and urgently needed the vehicle.

Several employees initially agreed to let me switch vehicles. However, when I was ready to switch, the person who claimed to be in charge gave me only two choices: either drive away in that vehicle or cancel the entire reservation.

“When I raised a safety concern about the vehicle because a plastic panel had fallen off, I asked to exchange the vehicle. Several employees initially agreed, but this manager refused and gave me two options that I felt were unreasonable. I also felt that his manner toward me was disrespectful and intimidating.”

He was extremely disrespectful, told me to “F leave”, and continued treating me in an unacceptable manner. Most importantly, while I had two children with me, they canceled my rental without my permission and told me to leave and take an Uber.

I have never experienced such terrible customer service. I have video evidence of what happened, and I will be pursuing this matter further and filing complaints with the appropriate parties.

Please think twice before renting from this company.
Forget to mention , the vehicle’s registration sticker shows that it has already expired.

This review is specifically for Denver Airport. Quite literally the worst customer service experience I have ever had. Got nickle and dimed then treated like dirt when I tried to dispute it. I would not send my worst enemy here. Truly truly scum of the earth operation.