Fox Rent a Car レビュー 21,920

I booked and paid for flight and rental thru Expedia. When we got to Denver, CO the Fox clerk told us he has to place the deposit of $150 on our credit card which we were aware of. He then said the insurance we purchased does not cover Roadside Assistance (which later we found out it did) and he could offer that service for $7 a day with military discount. We provided our credit card and he printed a receipt. On the receipt we noticed we were charged an additional $354. He said Expedia has not paid them for the rental as of yet and that was a hold until payment. Once they are paid the hold would fall off. Unfortunately we did not verify that information with Expedia we just accepted his word and left. After our trip the hold did not fall off we were actually charged by Fox and Expedia. We filed a dispute with Expedia since that's who we booked our trip thru. Expedia informed us the clerk said we requested an upgraded vehicle which we did not. We booked a Jeep Wrangler thru Expedia but Fox gave us a Jeep Cherokee. Because they were both Jeeps we thought nothing of it. However, at no point did we request a change or was that discussed with us. Due to his deceitfulness we are now out of $354 because we signed the paperwork under false guidance from the clerk at Fox. I am filing a complaint with BBB and with my state's Attorney General against Fox and Expedia.

I would strongly advise caution when dealing with Fox Rent A Car (Denver branch).

We made a booking for $535 (£398), however a total of $1,920.09 was taken from our business account across multiple transactions. Despite one small refund, there is still over $1,300 outstanding that has not been returned.

We were told at the time of collection that there was a system error and that duplicate payments would not be taken. Unfortunately, this was not the case. Multiple charges were processed, and we have since been left trying to recover a significant amount of money.

Communication initially started but quickly stopped once we questioned the additional charges. We have sent multiple emails and attempted to resolve the matter directly, but responses have now ceased entirely.

We have since had to report the majority of these transactions as fraudulent through our bank due to the lack of resolution.

We are more than willing to pay the agreed rental amount, but the handling of this situation, the overcharging, and the lack of communication has been extremely concerning.

I would expect a company of this size to handle payment issues and customer communication far more professionally.

Not good, no billing department, was charged for fuel when I came back with full tank. Avoided to speak or talk with me, hidden fees, read the contract, never again will I rent from them.

We arrived in Denver and it had recently snowed. The person behind the desk recommended we upgrade to an AWD vehicle. Well initially he quoted us $450 EXTRA on the original $350 rental fee for the upgrade. When we said there's no way we're paying more than double for an AWD, he started asked if we were Costco members, and that he could do a small discount - he didn't even ask to see the Costco card, so this basically tells me that he's just making up prices as he goes.
Anyway, the rental was fine, the car was pretty good, but then we received a toll bill in the mail. Now, he did not mention anything about charges for tolls. There were $23.30 in toll charges; no big deal, but here's the kicker - $120 in admin fees. So now basically we've ended up paying ~$800 for what started as a $350 rental. My recommendation: just use a reputable rental agency - you'll end up paying the same or less for a much better experience. We will never use Fox again, and neither should you!

Lots of charges!! firstly they would not waive the under 25 fee even though I turn 25 in a month, it just comes up "in the system". second, they basically force you to pay for the sun pass every day. In FL if you don't have one and you go through the toll it's about $5-8, but fox will charge u $90 plus $15 each additional time you go through a toll unless you buy the pass for each day, ridiculous. Then, they add all these tiny little fees for random things, the worker didn't even know what they were for and couldn't explain them to me. I asked what is this and he said I don't know it's in the system I don't add that. HUH? the car itself was also kind of dirty, not bad but found old food in between seats. Car drove well. Overall, not good customer service and horrible extra fees. I also got a manager special, and he only gave me the small car, I asked if since it was just a mystery car if I could get a bigger car (which I saw a bunch just sitting in the lot) and he said that would be an upcharge, even for the newer model of the car he gave me was going to be an upcharge.

Car type I rented wasn't available. They tried to bait and switch, again, and got my rental from $334 to literally $1290. I refused, held out, got a sub par vehicle that was not suitable for my needs at the rate they promised for a vehicle they could not provide. Car was filthy, could barely see out of the windshield, several things did not work, the passenger window got stuck diwn until I hit a bump, so faulty wiring. Sounded like the bumper was going to fall off. Ok. Bad rental. I got a bill for a transponder/toll road. $19.60. A $15 per trip 'administrative fee'. I went to pay it today and that fee was 'late' and doubled. I could not contact them via phone, website or email. STAY AWAY. Terrible company.

Received Damaged rental car and they tried to make me pay

Caution non remboursée depuis plus de 3 mois – inacceptable
Je déconseille fortement CarJet et Fox Rent A Car.
J’ai loué un véhicule via CarJet pour Miami. Sur place, Fox Rent A Car m’a prélevé une caution de 150 USD le 06/01/2026.
Le véhicule a été restitué sans aucun dommage (preuve écrite fournie).
Depuis plus de 3 mois, cette caution ne m’a toujours pas été remboursée.
Malgré de nombreuses relances :
Fox Rent A Car refuse de rembourser et me renvoie vers CarJet
CarJet refuse de prendre ses responsabilités et me renvoie vers le loueur
Ce renvoi de responsabilité est totalement inacceptable et constitue un manquement évident aux obligations commerciales.
À ce jour, il s’agit clairement d’une somme indûment conservée.
Sans régularisation immédiate :
un litige bancaire est en cours via American Express
un dossier est transmis au Centre Européen des Consommateurs
d’autres démarches suivront
Je publierai également cet avis sur plusieurs plateformes afin d’informer les futurs clients.
Dernier avertissement avant actions supplémentaires.

Upon returning the car, the person looking at it noticed a couple of pet hairs on the seat. There were no animals in the car, however, I did cross paths with a few animals in my travels, and apparently, there transfer may have been transfer from my clothing to the seat. I was told that if I didn’t take it off the lot and vacuum it I would be charged $400 for a cleaning fee for three pet hairs. That’s all I could see. I took pictures of the seats before I vacuumed and after. You would be hard pressed to find all three of those pet hairs. It’s interesting to note, that I was not the only one sent off site to vacuum or clean their car, and we were all sent to the same business. I was not told prior to this that if I stayed with or came in contact with animals, and there was pet hair transfer, I needed to vacuum and clean the car out or face a $400 cleaning fee. I wasn’t even told pets weren’t allowed in the car even though I chose not to have pets in the car, as it was not my car. I also did not notice three random pet hairs. $400 for three pet hairs I was repeatedly threatened with. I don’t blame the person checking me in, it’s clearly the rental car company’s training of their people to get money. Because of this, I almost missed my flight because it took 45 minutes to take the car offsite, vacuum it, bring it back, and then wait 23 minutes for a shuttle to the airport. That was the wait time for the shuttle, not including the drive there, the first stop made for others on the shuttle, and the walk to try to get from the shuttle stop to TSA and then to the gate. That was another 20+ minutes. By the time I got to my gate, it was 10 minutes before they started boarding. I built in two hours to get from this car rental site, where you can see the airport from, to get to my gate. Had I not needed an extra 45 minutes just to get from the lot to the airport, I would’ve comfortably made it with more than an hour before the flight even boarded.This is the second time I have rented from this company in Denver. The first time I had a horrible experience with the human that I picked my car up from pushing and threatening about tolls where if I did not get your $13.99 a day toll pass, and I passed through any tolls, I would be charged $15 per tollbooth plus the toll fee. And the person was rude and aggressive about it and then said something derogatory about me to another person in another language, which, I understood. I chose to give this company another chance and not base it on one person. My mistake. At first, I’m thinking OK this was a much better experience, until I returned the car where on the drop off this time, I’m being threatened with a $400 charge to clean a car that wasn’t even clean when I picked it up. I took a video and pictures of the car when I picked it up in the dark, and you could see the filth and the dirt on the outside of the car. The inside of the car, while I didn’t take pictures or video, had clearly not even been vacuumed before I got it. So they give me a car that wasn’t fully cleaned which, I didn’t complain about, it was clean enough, and then threaten me with a $400 cleaning fee for three pet hairs? Honestly, if they weren’t really down looking for something like that in order to threaten a $400 charge, they would not have seen them. If you enlarge the pictures that I took, you can find one hair. I can’t even see the other two. I’ve been watching my credit card bill for fraudulent charges from this company. If they do not like the amount of money they get for their cars from websites like Expedia, perhaps they need to renegotiate with them and not threaten and try to bully customers out of more money at pick up and drop off. They could’ve had a very steady customer in me. My daughter and grandson live in Colorado. My plan is to be there a minimum of three times a year for a minimum of a week at a time. Now, I will pay a little bit more to go with a different rental company than Fox/Eurocr. I’m not doing the three strikes and you’re out. I cannot afford to have them attempt to screw me over again on a third chance. It’s a real shame that this corporation puts it’s employees in that position to threaten and bully customers for more money. I can only imagine the number of people that they have financially screwed over with these scams that weren’t able to stand up for themselves or know they were being scammed.

I went through book.com to get my car paid for it with the card on 01/09/2026 everything was set. So, on 03/11/2026 when i pick up the car they ask for the card for 150.00 deposit. I thought it was strange that I paid for the car and they said it would refund it to me. So, i said OK come find out they charge my card again for the full price of the rental I have been trying to get refund for one of the charges sounds simple well it's been like hell for something so simple. sent them all the proof booking .com

Fox rental has hidden costs. One that I complained about was "pre-paying" for gas. I thought I was told the cost of a gallon of gas if they had to replace what I used. We discussed the price outside of the airport. I agreed then used 1/4 tank of gas. Instead I was charged for 1/2 tank. I was supposed to know this. It certainly wasn't explained. That is deceptive and unfair

‼️PHX Reservation Clerks TRAINED TO SCAM YOU‼️
‼️BEWARE…reservation desk clerks at PHX are Trained to SCAM YOU‼️ We were charged $1199 in additional INSURANCE fees we did not want and had declined‼️ They rush you through the signing process, of course there are 6-9 people waiting in line behind you. Once you sign you’re on the hook, it already charged to you card. You can dispute, but Customer Service Rep reminded me that I did sign it. Lesson learned….do not let them Rush you, Read before signing, the cost of the fees was more than Double the cost of the actual car rental‼️ Crappy service, crappy cars, crappy rental company but above all else they’re ‼️BLATANT DISHONEST SCAMMERS ‼️

If your flight lands late, do not trust this company. Even with a confirmed booking and a 12:15 AM pickup time on my receipt, Fox failed to show. They effectively "timed out" my reservation by closing at 12:30 AM while I was still waiting at the curb. I lost the full cost of the rental and had to scramble to find a different car in the middle of the night. Terrible service and zero accountability.

Better check your contract carefully and keep the paper work. They added liability I rejected. And there were many other fees not disclosed when reserving on line. My estimate was $250 the bill was $429.01. Customer service person who listened to my complaints patiently and not to help at all… I suppose she is used to the same complaints. The company is “Sly as a FOX”. Other major rental companies never do this to me.

estafan a la gente, publican un precio y luego te hacen dejar un deposito, entre el precio y lo que descuentan del deposito se va casi al doble el alquiler. Poco recomendable.

This is the worst rental car company I have ever dealt with. To date I have received two bills (one month apart) for running through tolls (3 days apart) that totaled $3.40, but they sent them separately and each time charged a $15.00 administrative fee.

I was incorrectly charged a late fee despite returning the vehicle 45 minutes early, and trying to get this fee reversed was a sisyphean task, being bounced around between multiple call centers.

Additionally, I had a different problem with my reservation that required me to contact Europcar (their parent company), who asked me to contact Fox, who asked me to contact Europcar. I called customer service and was told there was nothing they could do. The system was obviously designed to be as opaque as possible to deter refunds.

CUSTOMER APPRECIATION
Fox Rent a Car — San Diego
Date of Incident
March 16, 2026
Location
San Diego Intl Airport (SAN)
Submitted
March 29, 2026
⭐ EXCEPTIONAL SERVICE RECOGNITION
To the Upper Management of Fox Rent a Car, San Diego International Airport,

I am writing to bring to your attention an act of exceptional customer service that left an impression on me — one that I believe deserves formal recognition at the highest level.

On Sunday, March 16, 2026, I arrived at San Diego International Airport aboard Alaska Airlines Flight 708, departing Orlando, FL at 8:43 AM and arriving at Terminal 2 at approximately 11:29 AM. After collecting my baggage and boarding the rental shuttle, I was headed to the Fox Rent a Car counter.

THE EMPLOYEE IN QUESTION
Her first name is believed to be.
BRITTNEY
(or a similar name) — she is a bilingual Spanish-speaking associate who worked at the Fox check-in counter on this date. The supervisor present at the Fox garage pickup counter that day knows her by name and can confirm her identity. She greeted customers with warmth and efficiency the moment she stepped in.

What stood out immediately was the effortless, initiative-taking nature of her assistance. Without hesitation, this young woman stepped forward and took charge of my check-in experience — making what can otherwise be a hectic and stressful post-flight process feel completely smooth and welcoming. Her energy was positive, her professionalism was evident, and her genuine care for the customer was unmistakable.

I want to be specific: this was not routine service. She went beyond in both attitude and action. In an industry where rushed interactions are common — especially at a busy international airport — she created a moment of warmth and genuine human connection. Her mother tongue is Spanish, and she serves as a wonderful ambassador for your brand, representing Fox Rent a Car with grace and excellence.

INITIATIVE-TAKING
WARM & WELCOMING
PROFESSIONAL
BILINGUAL
QUICK & EFFICIENT
GENUINELY KIND

I regret that I misplaced the note where I had signed her name — but I made a point of asking the supervisor at the garage pickup counter, who confirmed he knows her well and can identify her based on the date, shift, and these details. I urge you to loop him in when following up on this commendation.

Employees like her are the reason customers return. She is the kind of person who makes your brand shine — not through policy, but through genuine character. I hope this letter reaches the right hands, and that she is recognized, rewarded, and celebrated for the exceptional service she delivered.

Please do extend my warmest regards and heartfelt gratitude to her. She truly made my day — and I will not forget it.
After arriving on Alaska Airlines Flight 708 from Orlando (landing at 11:29 AM), I proceeded to make a baggage claim and then took the rental shuttle to the Fox facility. It was during this time—right as I reached the counter—that I was assisted by a remarkable team member whose name I unfortunately misplaced. Her name was Brittney or something remarkably similar. She works at the Fox counter in the garage, and the supervisor who helped me with the vehicle pickup knew exactly who she was. Her first language is Spanish, and she is truly an asset to your organization.
From the moment she stepped in, she demonstrated warmth, professionalism, and genuine care. She noticed I needed assistance and immediately came over to help without hesitation. Her attitude was not just helpful, it was impressive, wonderful, and uplifting. She made the entire check in process smooth, stress free, and welcoming after a long cross country flight.
Employees like her make a real difference in a customer’s travel experience. Her kindness and initiative-taking approach reflect the highest standards of customer service, and I hope she receives the recognition she deserves. Please extend my gratitude to her and let her know that her efforts did not go unnoticed.
Thank you again for fostering a team that delivers such memorable service.

With sincere appreciation,

A Very Grateful Fox Customer
ALASKA AIRLINES FLT 708 · SAN ARRIVAL · MARCH 16, 2026

Thanks & Best Regards,
Respectfully Submitted,
Sridhar Rangaswamy ("Sri")
US Trademark: #5030763
US Trademark #SN 98620494:
"Promise Less/Under Promise and Deliver More"
"Excellence is not an act, it is a Habit"

I had a very disappointing experience with Fox Rent A Car.
I reserved and prepaid for my vehicle through Priceline, expecting a smooth and transparent process—especially since Fox advertises “no hidden fees.” That claim is completely misleading.
At the counter, the representative, Alexia, assisted me with check-in. I clearly stated that I have my own insurance coverage. She asked for my insurance company and appeared to document it. She also tried to upsell pre-paid gas, which I declined.
She informed me there would be a hold on my card and explicitly confirmed—when I asked—that the charges would be removed once I returned the vehicle.
After returning the car, I was charged for insurance coverage that I clearly declined. When I called to dispute the charge, I was told, “you signed the agreement.” That response is unacceptable. I relied on the representative’s explanation that those charges were only a hold—not actual charges.
This feels dishonest and deceptive. Advertising “no hidden fees” while adding charges customers explicitly decline is misleading and unacceptable.
I take responsibility for not reading the reviews beforehand—but after this experience, I understand why they are so negative. Never again.
I would not recommend Fox Rent A Car to anyone—especially military members traveling on official or personal business. Customers deserve honesty, transparency, and integrity, none of which I experienced here.

They charge you a $150 deposit, but then they also charge $1.00 fee for what?

Also if you notice the invoice it will call out the charge for the 4 days ($292.40) CA Tourism 3.5% doesn't equal $11.66, SJC conc 11.11% doesn't equal $33.00, CA Tax SJC 9.375% doesn't equal $30.51

If I am 1 minute late they have me sign that I will pay $123.10 additional. But when I return it 1 day and 20hours early. I got $10.66 refund.

Either way, I will stick with National, enterprise and others that accommodate flexibility and refund days unused. Not sure about their tax fees though. If I didn't have to go down the rabbit hole to adjust my expense report for the stupid $1.00, then I would not have learned what I did. Not using Fox again. I will use driver apps if other cars are not available next time.