ACE Rent A Car レビュー 

Une honte absolue. Fuyez cette agence (Auto Rom / Ace Rent A Car Otopeni) si vous ne voulez pas vous faire escroquer.

Au retour du véhicule, le personnel est devenu extrêmement désagréable, agressif et menaçant. Ils ont profité de l'urgence de notre vol pour nous mettre une pression intenable et nous forcer à signer leur document de restitution sous la contrainte.
Leur combine est bien rodée : ils nous facturent arbitrairement 400 € pour d'infimes micro-rayures superficielles de vernis sur le capot (usure normale / passage d'un chat). Le comble ? Les photos qu'ils fournissent pour l'état des lieux de départ (check-in) sont prises de loin, avec un angle et une exposition qui rendent totalement impossible la vérification de l'état réel du vernis ou la présence préalable de ces marques.
Ils refusent de fournir le moindre devis de réparation officiel émis par un carrossier agréé et admettent par écrit facturer un montant forfaitaire qu'ils estiment eux-mêmes au doigt mouillé.

C'est du vol caractérisé et une violation flagrante des droits des consommateurs.
Dossier immédiatement transmis à l'ANPC (Autorité Nationale pour la Protection des Consommateurs), au Centre Européen des Consommateurs (ECC-Net) et à notre assurance.

Ne louez jamais chez eux !

Rental car was not available for four hours. Customer service was not available on weekends and nobody contacted us that fleet was unavailable despite us reaching out multiple times and going to counter twice. On positive note, Dior at front desk was helpful and kind. Terrible experience, were never renting again from here but thanks for all your help Dior!

Was quoted a Toyota Rav 4 and was given a Mitsubishi piece of crap!
Long wait time and we were the first in line.
Counter people not friendly. Had to sign enough papers to buy a house.
Was charged $105 for EZ Pass but my tolls were only $10. BIG RIPOFF!!
The quoted $320 rental ended up costing $530!
Price gouging at its best! They should be ashamed of themselves.

I strongly advise against using ACE Rent A Car based on my experience in Santo Domingo, Dominican Republic.

I paid for a rental vehicle, and only after payment was I taken outside to inspect it. At that point, the employee himself apologized and stated that he had just received the vehicle and only then noticed that it had clear damage to the front bumper. I immediately documented this with video evidence.

I was not willing to accept a damaged vehicle, so I refused it and cancelled the rental within less than an hour. I did not use the vehicle at any point, nor did I receive any rental service.

It would be reasonable to expect a straightforward refund in such a situation. Instead, I have been subjected to repeated delays and excuses while attempting to recover my money.

What is particularly unacceptable is that the damage was not something I discovered after the fact—it was acknowledged on-site by their own employee at the time of rental. I have clear video evidence confirming the condition of the vehicle.

The way this matter has been handled is completely unsatisfactory. A legitimate and reputable company should not force a customer into a prolonged dispute simply to obtain a refund for a service that was never provided.

Based on this experience, I cannot recommend ACE Rent A Car under any circumstances. Anyone considering renting from them should be extremely cautious, document everything in detail, and expect potential difficulties if issues arise.

I am still awaiting a proper resolution and the refund that is rightfully owed.

I rented a vehicle through Ace Rent A Car at Los Angeles International Airport (LAX) in July 2026 (RA# LAX-286390). At pickup, the counter agent (Malik) falsely claimed that an optional "Toll Pass B" package ($7.95/day + tax, totaling $103.35) was mandatory in order to take the car. Under California law and Ace’s own contract terms, this service is strictly optional. When I realized it was optional, I requested cancellation via email on Day 3. Upon returning the vehicle at LAX, an on-site staff member (Junior) explicitly acknowledged at the desk that the toll pass was NOT mandatory and should never have been forced onto my agreement. However, he stated he could not authorise the refund at the desk, and corporate management (Emily D.) later issued a flat refusal to refund the $103.35, hiding behind the fact that the paper was signed. Using high-pressure counter tactics to force optional add-ons onto unsuspecting customers—and then refusing to rectify it even after staff acknowledge the mis-selling—is unacceptable.Avoid Ace at LAX unless you are prepared to double-check every single line item and refuse optional charges at the counter, regardless of what the agents tell you verbally.

Izzy was outgoing and very helpful. Even though it was closing time she took her time with us.

rent a a car, their insurance policy states that you have to have full coverage insurance, if not hen collision damage waiver is required. When i inquired, they stated that the full coverage insurance must specifically state it covers rental cars.
They kept telling me to cover insurance requirements, you have to purchase CDW at around 30.00 per day.
The desk at their location would not answer the phone. 407-588-0018.
Stay way away from this scam company.

JFK Airport rental:
1) Ace Rental claims to be a JFK rental, but they are not at JFK.
2) Once there, it took a long time to get the car.
3) The car was old, roughly 50k miles.
4) The car can't be driven into most states (not a national company).
5) They repeatedly asked if I wanted insurance, as they all do. The clerk was friendly and nice. I politely declined again and again as always. He charged $500+ for the insurance two days after I left with the car.
5) I called to have the charges removed, and they said, "Sure, as soon as we look at the video of you at the counter." They promised 2 days. After 3 days they said sorry, please wait. After 10 days, "Sorry, please wait."
6) They are smart, they make a lot of money with this scam unless they get put in jail. But who has the resources to enforce this?

I strongly advise against renting a car with this company at Warsaw Chopin Airport. My experience was nothing short of disgraceful and fraudulent from start to finish.
Unjustified charges and damage scam: I was charged a massive 1,000 euros for scratches that were completely invisible to the naked eye, which were most likely already present on the vehicle before my rental.
Ignored evidence: There was a scratch on the windshield that was 100% already there when I picked up the car, as clearly shown by the video I shot during check-in. Despite showing undeniable video evidence, the company completely ignored it, showing a total lack of professionalism and bad faith.
Defamatory accusations: To top it all off, I was even accused of stealing items from inside the vehicle—items that were definitely not there when I picked it up. This is a very serious and completely false accusation.
Ridiculous proof from the agency: The video sent to me later by the company to point out these alleged damages is ridiculous to say the least: it shows scratches that are literally invisible and completely made up out of thin air.
Stay away from this car rental company if you don't want your money unfairly taken from your credit card using absurd excuses and fabricated accusations. Never again!

I strongly advise against renting a car with this company at Warsaw Chopin Airport. My experience was nothing short of disgraceful and fraudulent from start to finish.
Unjustified charges and damage scam: I was charged a massive 1,000 euros for scratches that were completely invisible to the naked eye, which were most likely already present on the vehicle before my rental.
Ignored evidence: There was a scratch on the windshield that was 100% already there when I picked up the car, as clearly shown by the video I shot during check-in. Despite showing undeniable video evidence, the company completely ignored it, showing a total lack of professionalism and bad faith.
Defamatory accusations: To top it all off, I was even accused of stealing items from inside the vehicle—items that were definitely not there when I picked it up. This is a very serious and completely false accusation.
Ridiculous proof from the agency: The video sent to me later by the company to point out these alleged damages is ridiculous to say the least: it shows scratches that are literally invisible and completely made up out of thin air.
Stay away from this car rental company if you don't want your money unfairly taken from your credit card using absurd excuses and fabricated accusations. Never again!

ENGLISH

1 star — Extremely disappointing and dishonest experience

I strongly advise against renting a car from this company at Warsaw Chopin Airport. My experience was extremely disappointing from start to finish.

Unjustified €1,000 damage charge: I was charged €1,000 for scratches that were completely invisible to the naked eye and, based on the condition of the car when I collected it, were very likely already present before my rental.

Evidence was ignored: There was a scratch on the windshield that was already there when I picked up the car, which is clearly visible in the video I recorded during the check-in process. Despite providing this video as evidence, the company completely dismissed it.

False accusation: To make matters worse, I was also accused of taking items from inside the vehicle — items that were not there when I collected the car. This is a very serious accusation and completely untrue.

Questionable evidence: The video later sent to me by the company supposedly showing the alleged damage is extremely difficult to take seriously. The scratches shown are barely, if at all, visible.

I would strongly recommend documenting every part of the vehicle with photos and videos before leaving the rental location. Based on my experience, I would personally never rent from this company again.

POLSKI

1 gwiazdka — Skrajnie rozczarowujące i nieuczciwe doświadczenie

Zdecydowanie odradzam wynajem samochodu w tej firmie na lotnisku Chopina w Warszawie. Moje doświadczenie było skrajnie rozczarowujące od początku do końca.

Nieuzasadniona opłata w wysokości 1000 euro: Zostałem obciążony kwotą 1000 euro za rysy, które były całkowicie niewidoczne gołym okiem i, biorąc pod uwagę stan samochodu w momencie odbioru, z dużym prawdopodobieństwem znajdowały się na nim już wcześniej.

Zignorowane dowody: Na przedniej szybie znajdowała się rysa, która była tam już w momencie odbioru samochodu, co wyraźnie widać na nagraniu wykonanym przeze mnie podczas odbioru. Pomimo przedstawienia nagrania jako dowodu, firma całkowicie je zignorowała.

Fałszywe oskarżenie: Jakby tego było mało, zostałem również oskarżony o zabranie przedmiotów znajdujących się wewnątrz samochodu — przedmiotów, których nie było w pojeździe w momencie jego odbioru. Jest to bardzo poważne i całkowicie nieprawdziwe oskarżenie.

Wątpliwe dowody: Film przesłany mi później przez firmę, który miał przedstawiać rzekome uszkodzenia, jest bardzo trudny do uznania za przekonujący. Pokazane na nim rysy są praktycznie niewidoczne.

Zdecydowanie radzę dokładnie dokumentować zdjęciami i nagraniami każdy element samochodu przed opuszczeniem miejsca odbioru. Po tym doświadczeniu osobiście nigdy więcej nie skorzystam z usług tej firmy.

ITA:
Recensione: 0 stelle - Esperienza allucinante e disonesta!

Sconsiglio nel modo più assoluto di noleggiare con questa compagnia all'aeroporto di Varsavia Chopin. La mia esperienza è stata a dir poco vergognosa e truffaldina dall'inizio alla fine.

Addebiti ingiustificati e truffa sui danni: Mi sono stati addebitati ben 1000 euro per dei graffi totalmente invisibili a occhio nudo, che con ogni probabilità erano già presenti sul veicolo prima del mio noleggio.

Prove ignorate: C'era un graffio sul vetro che era al 100% già presente quando ho ritirato l'auto, come dimostrato chiaramente dal mio video girato al momento del check-in. Nonostante abbia mostrato le prove video inequivocabili, la compagnia se ne è completamente fregata, dimostrando una totale mancanza di professionalità e malafede.

Accuse infamanti: Ciliegina sulla torta, sono stato persino accusato di furto di oggetti all'interno del veicolo, oggetti che non erano assolutamente presenti al momento del ritiro. È un'accusa gravissima e totalmente falsa.

Prove ridicole da parte dell'agenzia: Il video che mi è stato mandato successivamente dalla compagnia per segnalarmi questi presunti danni è a dir poco ridicolo: mostra graffi letteralmente invisibili e inventati di sana pianta.

State alla larga da questo autonoleggio se non volete vedervi sfilare soldi ingiustamente dalla carta di credito con scuse assurde e accuse inventate. Mai più!

ENG:
I strongly advise against renting a car with this company at Warsaw Chopin Airport. My experience was nothing short of disgraceful and fraudulent from start to finish.

Unjustified charges and damage scam: I was charged a massive 1,000 euros for scratches that were completely invisible to the naked eye, which were most likely already present on the vehicle before my rental.

Ignored evidence: There was a scratch on the windshield that was 100% already there when I picked up the car, as clearly shown by the video I shot during check-in. Despite showing undeniable video evidence, the company completely ignored it, showing a total lack of professionalism and bad faith.

Defamatory accusations: To top it all off, I was even accused of stealing items from inside the vehicle—items that were definitely not there when I picked it up. This is a very serious and completely false accusation.

Ridiculous proof from the agency: The video sent to me later by the company to point out these alleged damages is ridiculous to say the least: it shows scratches that are literally invisible and completely made up out of thin air.

Stay away from this car rental company if you don't want your money unfairly taken from your credit card using absurd excuses and fabricated accusations. Never again!

PL:
Zdecydowanie odradzam wynajmowanie samochodu w tej firmie na lotnisku Chopina w Warszawie. Moje doświadczenie było delikatnie mówiąc żenujące i oszukańcze od początku do końca.

Nieuzasadnione opłaty i oszustwo na szkodach: Obciążono mnie kwotą aż 1000 euro za rysy całkowicie niewidoczne gołym okiem, które z dużym prawdopodobieństwem były już na pojeździe przed moim wynajmem.

Zignorowane dowody: Na szybie była rysa, która w 100% była tam już w momencie odbioru samochodu, co wyraźnie widać na moim nagraniu wideo zrobionym podczas odbioru. Pomimo przedstawienia jednoznacznych dowodów wideo, firma całkowicie je zignorowała, wykazując całkowity brak profesjonalizmu i złą wiarę.

Oskarżenia zniesławiające: Na dożynki zostałem nawet oskarżony o kradzież przedmiotów z wnętrza pojazdu – przedmiotów, których absolutnie nie było w momencie odbioru. To bardzo poważny i całkowicie fałszywy zarzut.

Niedorzeczne dowody ze strony agencji: Film przesłany mi później przez firmę w celu wskazania tych domniemanych uszkodzeń jest delikatnie mówiąc niedorzeczny: pokazuje rysy dosłownie niewidoczne i zmyślone od nowa.

Trzymajcie się z daleka od tej wypożyczalni samochodów, jeśli nie chcecie, aby niesprawiedliwie wyciągnięto wam pieniądze z karty kredytowej pod absurdalnymi pretekstami i zmyślonymi oskarżeniami. Nigdy więcej!

Great car rental place. The guys are so nice.

Worse rental company

Would give a 0 if I had the option.
Absolute terrible experience.

We arrived in Toronto with our family of 6 on time. The shuttle to pick us up was a 5 seater SUV even though when you call they ask how many people are in your group so we had to break in two groups to do two trips. We get inside ACE car rentals to be told the are putting us in a 5 seater SUV! We reserved a full sized 7 seater SUV for the 6 of us so clearly a 5 seater won't work. The worker sat there arguing with my husband saying my husband doesn't understand that they don't have 7 seaters available! We reserved a 7 seater well in advanced by the way. So they tried to get us to take two cars but only one of us drives and how does that make any sense to have double the tolls,parking and gas! Anyways the worker looked online and told us that enterprise has a 7 seater available. He did not call to confirm just got the shuttle (two SUVs ) to drop us off. We go in to enterprise with our 4 children all of our luggage to be told they do not have ANY vehicles available and now we are stranded in a city we are not familiar with and have no vehicle to get anywhere. This experience was absolutely terrible. We spent well over 2 hours after our 5 hour flight with 4 hungry kids looking for a vehicle to rent.

We still have not been reimbursed for the vehicle we never recieved on top of all of this through Trivago/Priceline.

Honestly if your in Toronto and need a car rental go to SIXT car rentals. The customer service agent named July saved our trip. He had amazing customer service and was extremely helpful.

Worst car rental experience ever – pure scam tactics.

At pickup we were connected via tablet to a pushy “sales” agent who tried hard to sell us extra insurance even though we already had full coverage booked. After a long argument he suddenly said “I found it” – clear attempt to force an unnecessary policy on us.

Next they pushed an overpriced $7/day toll tag, claiming it was mandatory. In California you barely need it (except a few optional FastLanes and SF bridges). Luckily we declined.

Worst part: The contract restricted the car to California + southern Nevada only (buried in the fine print) — unless we pay an extra $350. Our planned trip to Arizona and Utah was ruined.

Then the cars: We had to complain twice before we finally got an acceptable vehicle. First one had the tire-pressure light on, second was filthy inside with visible body damage. Only the third one was okay.

The only reason for the one star: return was smooth and the shuttle took us directly to the terminal.

In Europe a company this shady would most likely already be shut down for consumer-rights violations. Stay far away.

This company is the worst, DO NOT RENT FROM HERE! First off they forced us at the front desk when we were picking up the car to go online and leave a "positive review" in order to get the car (that should have tipped us off as to what we were in for)! After we turned the car in, what they didn't tell us was that they were going to hold a $200 "security deposit" on my card and that after 21 days I could call them and get it back (this was supposedly to cover and tolls that we may have incurred). Mind you, they dont tell you this, I had to disscover this on my own! The really criminal thing though is that it is up to me to call them 21 days after my rental was over otherwise they keep the money! To make matters worse, I called them 21 days later and they then told me it was 21 "business days" and weekend days don't count! This is absolutely absurd and should be illegal. Once again, it was up to me to call them back to request the refund because no longer was it a hold on my card, it was an actual charge! I wonder how much money they make from this scam because so many folks dont even realize that they charged their card for both the rental and the security deposit as separatecharges. I hope this review either puts them out of business or changes this practice because it is not right on any level!

Oszuści - trzymajcie sie z daleka. Oddałam about 3 dni temu nagle pobrali pieniądze z konta! Kiedy zadzwoniłam upierają się że są zniszczenia pod maską i zderzaka! z zewnątrz auto nagrałam i zgłoszę ich za wyłudzenie ale nie sądziłam że posuną sie tak nisko żeby wciskać mi zniszczenia pod maską.

Nelle was absolutely amazing! Kind and hospitable extremely helpful. Entire staff was kind, friendly and welcomed you with a smile. Facility clean and cool in this hot weather.

Absolut enttäuschende Erfahrung mit Ace Rent a Car in Neapel.

Mietwagen wurde trotz Angabe der Flugnummer und bestätigter Abholzeit als „No-Show“ gewertet, weil vor Ort einfach kein Mitarbeiter mehr da war – obwohl laut Öffnungszeiten noch geöffnet sein sollte. Telefonisch war niemand erreichbar, auch der Support konnte nicht helfen.

Musste kurzfristig teuer neu buchen und bin am Ende auf deutlich höheren Kosten sitzen geblieben. Auf meine Beschwerde wird seitdem nicht mehr reagiert.

Wirkt leider alles andere als kundenorientiert. Eher als No-Show-Strategie, damit die mehr verdienen.