ACE Rent A Car レビュー 

I rented a Yaris at Krakow Airport on July 28th at 2:30 AM, and the guy showed me on his phone 122 photos and a video of defects, many of which were imperceptible. In fact, when I looked at the car in the sunlight that morning, I couldn't find any. The only obvious defect was an internal hood protector, which he showed me. The guy assured me he'd send me all the photos, but after several hours and three phone reminders, I only received the contract. He said he'd check my email, but that doesn't make sense if I've already received the contract. Without the photos, I have nothing to compare or to contest a potential claim. And since the same company withheld €600 from me a month ago in Katowice for an imperceptible mark (not a scratch) that could be removed with less than a minute of polish, And however Im sure to dont be the responsible of the sign. I fear they're operating in the same way, resulting in a rip-off. I'll keep you updated.

Update on my previous review:

Ace Fiumicino told me to contact this number as they are “head office” : 00 39 352 0020635 which i believe is fake.

The woman there sent me documents which have been falsified saying i confirm to have made damage. The damage information was added after i returned the car and i never signed that document.

This is very serious and I need a follow up from Ace parent company about next steps and how to block the payment. Ace Fiumicino should be out of business

AVOID ACE RENTALS!!!
Really POOR CS, Bait and Switch with the cars reserved, dirty cars, long waiting time to get the car and return the car, hard to contact their Supervisors, bad shuttle service, and on and on....

We booked a 7-seater vehicle well in advance for pick-up next Friday, July 31st at Essaouira airport. Just one week before our trip, they informed us via a abrupt, curt phone call that no vehicle would be available and they would not be fulfilling our contract. Since that call, they have completely ignored all of our follow-up emails requesting written confirmation or resolution.
​Leaving us stranded a week before a major trip with zero alternatives—forcing us to look at last-minute rentals at inflated prices—has completely disrupted our travel plans. Disgraceful, unprofessional conduct and a total lack of customer service. Avoid at all costs.

Postdata: I can't believe this reply from Ace. We wrote to this exact email twice over last few days with no reply.

I can say without a hint of exaggeration,
Thie is a truly awful company. The experience of dealing with them was extremely poor. When we returned a vehicle to the airport they performed the inspection without inviting us to attend and then after a very long wait, we were told that there was internal damage. I demand to review this in person and was shown a hole in a fabric engine cover known as an ‘engine hood sound insulation cover’. I pointed out that the we had not been provided with evidence that this damage didn’t exist prior to hire (inspection checks done 2 hours before we took ownership) and also refuted an image claimed to capture paint damage that was emailed to me a week after the hire. We were not involved in any of the vehicle inspections, both on collection and on return. I was sent an internal invoice with a fee for damages with no evidence of third party review (essentially a made up charge of nearly 600 pounds sterling). This money was taken despite flagging the above significant shortcomings (no response) and I am now having to address this legally. I strongly recommend that you avoid using his company like the plague. Don’t be fooled by the relatively low hire costs - very much false economy.

I can say without a hint of exaggeration,
Thie is a truly awful company. The experience of dealing with them was extremely poor. When we returned a vehicle to the airport they performed the inspection without inviting us to attend and then after a very long wait, we were told that there was internal damage. I demand to review this in person and was shown a hole in a fabric engine cover known as an ‘engine hood sound insulation cover’. I pointed out that the we had not been provided with evidence that this damage didn’t exist prior to hire (inspection checks done 2 hours before we took ownership) and also refuted an image claimed to capture paint damage that was emailed to me a week after the hire. We were not involved in any of the vehicle inspections, both on collection and on return. I sent an internal invoice with a fee for damages with no evidence of third party review (essentially a made up charge of nearly 600 pounds sterling). This money was taken despite flagging the above significant shortcomings (no response) and I am now having to address this legally. I strongly recommend that you avoid using his company like the plague. Don’t be fooled by the relatively low hire costs - very much false economy.

DANGEROUS RENTALS!!!

I rented a car on July 19th in Toronto that had no brakes AT ALL, the car was doing so much noise and vibrations that ACE should have been aware of that.

I had my 12 years old child with me and this was so dangerous that I had to stop somewhere and ask the person I was visiting to catch me.

I asked ACE to call me back but they never did, which is honnestly A SHAME

GO AWAY!!

Ho noleggiato una citroen c4 presso l'ufficio ACE Rent A Car (RIM S.R.L.) di Napoli il 17/07/2026, contratto 2026/00960 NA-ACE. Al ritiro dell'auto mi è stato addebitato un deposito cauzionale di 2.000€ sulla carta. A distanza di più di una settimana, la somma non mi è ancora stata restituita, nonostante i miei solleciti via email. Leggendo altre recensioni ho scoperto che il problema è ricorrente per questa azienda: diversi clienti segnalano ritardi simili nel rimborso della cauzione, risolti solo dopo molte insistenze. Consiglio a chi noleggia qui di fotografare tutto al ritiro e alla riconsegna e di conservare ogni comunicazione, per essere pronti a contestare l'addebito con la propria banca se necessario. Inoltre, sul contratro viene indicato che ho noleggiato una pegeout 3008, ma sotto il sedere avevo una citroen ed era pure da rottamare.

All'arrivo nessuno risponde al telefono, ti fanno aspettare anche per un'ora intera prima di rispondere.. SE ti rispondono. Io infatti, ho dovuto chiedere aiuto ai residenti di napoli per arrivare. Poi, quando arrivo la, la sorpresa: l'addetta risponde alla chiamata e muta il microfono e l'altoparlante, così chi telefona resta in linea spendendo e senza sapere nulla.
Ho contattato anche la centrale americana e nemmeno loro riescono a contattare l'ufficio di Napoli. Stessa cosa con expedia, loro addirittura hanno inviato più di 4 email a mio nome ed ad oggi, nessuna risposta.

Michelle have been good and have been patient with us and have a funny personality

Michelle she was soo nice n funny n patient with us i loveee her soo much

SCAM! The contract said the €1,600 deposit would be returned after I returned the car on July 13th. A few days later, they took €600 from my account anyway. When I tried calling for an explanation, they blocked me without any response.

Avoid this company.

I’m only giving this a 1 because ZERO isn’t an option! Crooks just like the other reviews!! They add charges and have not phone number to contact anyone. THIS PLACE IS BOGUS!! DO NOT AND I REPEAT DO NOT GIVE THEM YOUR INFO OR USE THEM. THEY WILL STEAL FROM YOU!

Izzy and anıt great job

לקחנו רכב שילמנו דרך בוקינג ביקשו מאיתנו במקום כרטיס אשראי לביטחון כמובן עשו גם ביטול השתתפות עצמית וגנבו מאיתנו 2500 דולר של הביטחון מבלי שום סיבה מבלי פירוט מבלי לשלוח תמונות פשוט גנבים

Nelle was very friendly and patient with us when it took a really long time to get into my Progressive app!

I rented a car in Las Vegas on 5/19/26. I purchased insurance through Hotwire & had my personal insurance as well. Nothing was said at the time of the rental about needing their insurance but they charged my account $141.57. I disputed with them thru email, phone, and contacted CEO Richard Radzis & President Kevin Stutz - no response from either. These guys are crooks. I've been renting cars over 40 years, this company is the worst. Do Not Rent From Them!!!

I had PREPAID thru Priceline for a rental to be picked up at their location...be sure you don't do that. I got billed full price and twice on the upgrade BY ACE RENT A CAR.
Why? I have no idea...but it has been a real hassle and a major pain trying to get this resolved and my money back. It's going on 3 weeks now...I've called to follow up 3 times ...keep getting the run around. "
Oh we'll submit; oh we will escalate this sir; oh I see that it just got processed today!"...never again ACE...

If I could put zero, I would. DO NOT GO THERE! The Toronto Airport Ace Rent-a-car place is horrible. The shuttle service is awful to get to the business. Once there, it was such a zoo that we finally just left and went somewhere else.