Ordered a coat over a year ago, nothing has arrived. I accept Iâve been scammed. Donât use this company. You will get scammed out of money and never get your merchandise.
AcewondersÂ
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The worst consumer experience Iâve witnessed. Ordered 5 t-shirts in May 2025 and still not received them as of January 2026. Iâve emailed multiple times and âLynnâ keeps apologising stating they are w... ãã£ãšèŠã
Lynn, our customer service rep, was super fast in addressing all our concerns! The shirtss took a bit longer to arrive, but once we reached out, Ace quickly got things moving and made sure they were d... ãã£ãšèŠã
AVOID! Note the huge 45 day delivery timescale. They will take your money and you wont receive anything up to this time and not sure if it comes later. Had to get a refund through paypal as cancellati... ãã£ãšèŠã
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Acewonders® is a dynamic and innovative urban fashion wear brand that offers a unique combination of quality, comfort, and class. Our mission is to provide our customers with clothing that not only looks great but feels great too. With an extensive range of clothes, we make sure that you will always have the right outfit for any occasion. Our clothing line includes both Men's and Women's wear, with a wide selection of Tops and Bottoms. From trendy t-shirts and hoodies to stylish pants and shorts, we offer a diverse range of options to cater to every style and preference.
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Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy Central, 999077, Hong Kong, éŠæž¯
- support@acewonders.com
- acewonders.com
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DO NOT BUY ANYTHING FROM ACEWONDERS!!
DO NOT BUY ANYTHING FROM ACEWONDERS!!
I ordered a shirt that was never delivered after several months. I have been in contact with "support" which has yielded exactly 0. I asked for the order to be cancelled for a refund. It was promised but never delivered. It is clear that I will receive neither the shirt nor the refund.
2025幎7æ21æ¥
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Acewonders ããã®åç
Dear Patrick,
Weâre really sorry to hear about your experience and completely understand your frustration. Waiting for an order that never arrives, and then not receiving a promised refund is incredibly disappointing, and we truly apologize for the inconvenience this has caused.
This is far from the level of service we strive to provide, and we appreciate you bringing this to our attention. We take your feedback seriously and want to make things right.
Weâve escalated your case to our finance team, and weâre urging them to prioritize your refund process immediately.
Again, weâre very sorry for the trouble and delays. We value your patience and hope to resolve this for you as soon as possible.
Warm regards,
Acewonders
They did not deliver the item in 3âŠ
They did not deliver the item in 3 months and they did not refund me the money either.....I made a purchase in February, was supposed to receive it in April due to the forever delivery time, however the item was never arriving, beginning of June I requested a refund and it's been almost 2 months...I only get the same AI generated response that they are doing "everything they can". THEY ARE SCAMMERS. DO NOT BUY FROM THIS PLACE.
2025幎7æ16æ¥
èªçºçãªã¬ãã¥ãŒ
Acewonders ããã®åç
Hi Josefina,
Weâre genuinely sorry for the frustration and disappointment this situation has caused you. We understand how upsetting it is to wait this long without receiving your order or your refund, and we completely agree that it should have been resolved much sooner.
Please know that your case is now being prioritized, and weâre actively pushing the process forward so your refund can be completed as soon as possible. We're not taking this lightly, and we truly regret the delay and inconvenience.
We appreciate your patience during this time and are committed to making things right. If you have any further questions or need support in the meantime, please donât hesitate to reach out.
Sincerely,
Acewonders
SCAM
SCAM.
AVOID.
Ordered a shirt in March. Into July and still not here. Like others, the same emails sighting heavier than usual volume causing delays and the urgency of response to fix things immediately.
2025幎7æ16æ¥
èªçºçãªã¬ãã¥ãŒ
Acewonders ããã®åç
Dear Paul,
Weâre truly sorry for the delay and completely understand your frustration. This is not the experience we want any of our customers to have.
We apologize for the long wait, your order has not been forgotten, and we are preparing to ship it shortly. Weâre currently working hard to catch up due to a backlog, and your patience means a lot to us.
Weâre committed to making this right. Thank you.
Warm regards,
Acewonders
If I could give zero stars I would
If I could give zero stars I would. I gave the 54$ and never received the merchandise. Itâs July and I ordered in February. I have emailed them multiple times to refund my money and they wonât do it.
2025幎7æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Acewonders ããã®åç
Hello Graceâ,
Weâre very sorry to hear about the frustration you've experienced, and we sincerely apologize for the delay and inconvenience this has caused. We completely understand how upsetting it must be to have placed your order back in February and still be waiting for a resolution.
Please rest assured that our customer support team has already reached out to you via email with a refund solution. If you havenât seen our message yet, kindly check your inbox, including your spam or junk folder, just in case it landed there.
We are committed to making this right for you and ensuring that your issue is resolved as quickly as possible. If you have any questions or need further assistance, please feel free to respond to our email or contact us directly.
Thank you for your patience and for giving us the opportunity to fix this.
Sincerely,
AceWonders
Avoid this store
Avoid this store â awful experience and no refund
Iâve been waiting for over four months for a solution from Acewonders, and it has been a frustrating, unprofessional, and completely disrespectful experience.
I placed an order and never received the items. After multiple complaints, they finally promised me a refund, but that was weeks ago. Since then, Iâve received the same generic message at least six times, claiming theyâre either âprocessingâ the refund or that the items will ship âvery soon.â
They donât deliver what they promise, they donât honor their word, and itâs obvious their system is overwhelmed. If they truly have such high demand, they should stop accepting new orders instead of continuing to deceive customers.
Iâm not asking for anything unreasonableâjust to get my money back for products that were never shipped. Iâm very disappointed and do not recommend this store at all.
Protect your money and your timeâshop somewhere more reliable.
I find it incredible that Acewonders responds faster on Trustpilot than to direct emails sent through their own website. I've been waiting for a solution for days, even weeks, and all I get is automated or evasive responses. But as soon as someone posts a bad review here, they immediately write back with a very nice message asking for the order number "to resolve it," when I've already sent them one before and they never did anything.
These types of public responses are just a strategy to give the impression that they're committed to the customer, but it's completely false. There's no real follow-up, no solution, and all they're doing is trying to clean up their image with other users.
My experience has been frustrating and disappointing. For those considering purchasing here, I recommend being very careful.
2025幎1æ7æ¥
èªçºçãªã¬ãã¥ãŒ
Acewonders ããã®åç
Dear Valued Customer,
Weâre truly sorry to hear about your experience and completely understand your frustration. This is not the level of service we aim to provide, and we sincerely apologize for the delay and inconvenience caused.
To help us resolve this as quickly as possible, could you please provide us with your order number? Once we have it, weâll urgently look into your case and make it our top priority to ensure the issue is addressed promptly.
We deeply regret that you've been left feeling this way, and we truly appreciate the opportunity to make things right.
Thank you,
Acewonders
Rip You Off
January - March correspondence and my item never came. I just got the run around of why it was late to ship. I was told a refund was processed- the 60 dollars was never returned. I reached out again stating my refund was never processed and silence on their end. DO NOT ORDER. They get you passed the point it's too late to dispute with PayPal. Awful to do to people.
2025幎1æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Acewonders ããã®åç
Dear Jamie,
We're really sorry to hear about your experience and truly understand how frustrating this has been for you.
We want to let you know that our team has reached out to you directly and is prioritizing your refund. We're currently reviewing everything to make sure this gets resolved as quickly as possible.
We sincerely apologize for the delays and any confusion caused along the way. This isnât the experience we want any of our customers to have, and weâre committed to making it right.
Thank you for your patience, and again, we're very sorry for the trouble.
Warm regards,
Acewonders
SCAMMERS!!
SCAMMERS!!! They advertise on social media and have NO intent on fulfilling any order. They literally take your money and run. I have sent countless emails to this company, it is a total joke and should be shut down.
2025幎2æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Acewonders ããã®åç
Dear Emily,
Weâre really sorry for the experience youâve had, itâs completely understandable that youâre upset. Waiting this long without clear updates is frustrating, and we know weâve let you down.
Please know weâve urgently pushed your refund request forward. This definitely isnât the kind of service we ever want our customers to go through.
We truly appreciate your patience, and again, we're very sorry for all the hassle and inconvenience this has caused.
Best regards,
Acewonders
AVOID
AVOID! Note the huge 45 day delivery timescale. They will take your money and you wont receive anything up to this time and not sure if it comes later. Had to get a refund through paypal as cancellation requests ignored. You will though get eventual repetitive emails promising urgent response, tracking codes that never come and excuses of âhigh demandâ. Treat as a scam site. Saw through Facebook and is an overseas company I believe so avoiding buying through there as well.
2025幎6æ22æ¥
èªçºçãªã¬ãã¥ãŒ
Acewonders ããã®åç
Dear Nicholas,
Weâre truly sorry to hear about your experience and understand your frustration.
Please be assured that we have already responded to your messages and have processed your cancellation request. We apologize if our previous replies did not meet your expectations.
While we aim to fulfil all orders within our stated timeframes, we acknowledge that delays and miscommunications have unfortunately occurred in your case. Weâre continuously working to improve both our service and response times.
Thank you for your feedback, it helps us do better.
Warm regards,
Acewonders
**Scam**- do not order from AceâŠ
**Scam**- do not order from Ace Wonders, they take the money then nothing!
I ordered 2 shirts back in December 2024, I have chased every month with responses from Lynn approx 5 days after with the generic responses.
I requested a refund last month and I am still awaiting a response!!!!
They are no longer responding to my emails. Please, if anyone orders from Ace Wonders, beware. I thought the 1 star reviews were few and far between, but having been taken for a fool, I will never order anything from Ace wonders again.
My next step is to take this to my bank to try to get them to get a refund.
2025幎6æ17æ¥
èªçºçãªã¬ãã¥ãŒ
Acewonders ããã®åç
Hi Rob,
Weâre truly sorry for the experience youâve had, this is absolutely not the level of service we aim to provide. We understand how frustrating itâs been to wait this long and to feel ignored, and we take full responsibility for that.
We have received your refund request and we are prioritizing it now. I also want to personally apologize for the delayed responses and generic replies, you deserved better communication from us throughout.
Please know that we are not ignoring your concerns, and we are working to get this resolved for you as soon as possible. We truly regret the inconvenience caused and appreciate your continued patience.
Kind regards,
Acewonders
Outright Scam
I ordered a jacket over six months ago as a Christmas present. Not only did they not send it in time for Christmas, they never sent it at all. A month ago I requested a refund, and someone named Lynn said she would process it.
Five weeks later, I still don't have a refund or the jacket, and at this point I have to file a chargeback with my credit card company. Don't order from this company.
2024幎12æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Acewonders ããã®åç
Hello Kyleâ,
We're really sorry to hear about your experience, this is definitely not the kind of service we want any of our customers to go through. We understand how upsetting and disappointing it must be to wait this long, especially when the order was meant as a Christmas gift. You deserved better communication and faster action from us.
Our customer support team, including Lynn, has already been in touch with you, and we want to assure you that your refund will be processed as soon as possible. We know this has taken far too long, and weâre actively working to fix that.
Again, we deeply apologize for all the inconvenience and frustration this has caused. Your feedback is being taken seriously, and we truly appreciate your patience while we work to make this right.
Warm regards,
Acewonders
Otra estafa
Otraestafa, nunca llega loque compras, escribes y te entretienen pero olvidate de recibir nada.
2025幎6æ3æ¥
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What everyone else is writing aboutâŠ
What everyone else is writing about fraud is absolutely TRUE! Same thing, you order something, they take your money and then the item never comes!! Absolutely disgusting. I hope this company goes doowwwnn!!! They are scammers!! I hope they never make any more money from poor people who dont know any better. Your clothes are ugly and so are the people who work here for scamming others out of money. Never never never buying from here again. Waste of time and money. Product ordered wasn't even for me. It was for someone else who didnt know what kind of people run this company. Corrupted scum of the earth.
2025幎6æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Acewonders ããã®åç
Hi Carissa,
We're truly sorry for the frustration and disappointment you've experienced. We completely understand how upsetting this situation has been, and itâs never our intention to cause such distress.
Please know that our customer service team has already reached out to you and provided a resolution. We hope this has helped to address your concerns, and we genuinely appreciate your patience.
Your feedback is important, and weâre taking it seriously as we work to improve our service and prevent this from happening again.
Thank you again for bringing this to our attention.
Warm regards,
Acewonders
If I could give zero stars I would
If I could give zero stars I would.
I have been attempting to cancel an order since March of this year. The original order was in January 2025 for a jacket, and I still haven't received it, so I decided to cancel the order. I initially requested this cancellation back in March of 2025, and even after continuing to followup on the refund, I still have not received a refund. This is absolutely unacceptable. I have shown patience and grace in allowing this to be refunded and resolved, but it has taken almost half the year since the original purchase to get any traction with this. I am NEVER using AceWonders ever again.
2025幎6æ2æ¥
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Acewonders ããã®åç
Hi Ro,
Weâre truly sorry to hear about your experience and sincerely apologize for the frustration and delay youâve encountered. This is certainly not the standard we aim to uphold, and we completely understand your disappointment.
To help us investigate and resolve this as quickly as possible, could you please provide your order number?
We genuinely want to make things right and appreciate the chance to do so.
Kind regards,
AceWonders
I ordered a jacket in February and itâsâŠ
I ordered a jacket in February and itâs almost June and I have not received it. I have asked for a refund several times and they keep telling me that my product is coming. I donât want it anymore, I want my money back!
2025幎5æ29æ¥
èªçºçãªã¬ãã¥ãŒ
Acewonders ããã®åç
Dear Mv,
Weâre truly sorry for the delay and for the frustration this situation has caused you. Waiting since February with no clear resolution is unacceptable, and we completely understand why youâre upset and no longer want the item.
In order to properly investigate your case and move forward with a solution, we kindly ask that you provide your order number. Once we have that, weâll make your case a priority and do everything we can to resolve it as quickly as possible.
We sincerely apologize for the inconvenience and thank you for your patience.
Best regards,
Acewonders
Thisâs a FraudâŒïž I keep emailing about myâŠ
Thisâs a Fraud I keep emailing about my Jacket I ordered 3 months ago and they keep replying nicely but itâs all a FRAUDâŒïž
2025幎5æ29æ¥
èªçºçãªã¬ãã¥ãŒ
Acewonders ããã®åç
Dear Gricel,
Weâre really sorry for the long wait and for how frustrating this has been. We completely understand how it may feel like nothing is happening, and we take full responsibility for the delay.
Our customer support team has already reached out to you, and weâve now prepared your shipment for delivery to the updated address in Chicago. We're doing everything we can to make this right and get your order to you as soon as possible.
Thank you for your patience, and again, we sincerely apologize for the trouble this has caused.
Best regards,
Acewonders
Never received order!!
I ordered a jacket in February and it still has not arrived - itâs almost June. I keep emailing with customer service and nothing is done other than to send me platitudes. This company is a scam!! Do NOT order from Ace Wonders!!
2025幎5æ28æ¥
èªçºçãªã¬ãã¥ãŒ
Acewonders ããã®åç
Dear Emily,
We're truly sorry for the delay with your order and for all the frustration this situation has caused. Waiting since February without a proper resolution is unacceptable, and we completely understand why youâre upset.
We never want any of our customers to feel ignored or misled. Your concerns are valid, and weâre taking this seriously. We're reviewing your order again immediately and will do everything we can to resolve this as quickly as possible.
Thank you for your continued patience, and again, we sincerely apologize for the inconvenience and lack of clear communication.
Best regards,
Acewonders
Never received order
Never received order. Itâs been 3 months. I keep getting the runaround saying that my order has been put to the top of the list or the item is being prepared to ship. Nothing has happened. Buyer beware. This whole experience has been horrible.
2025幎2æ22æ¥
èªçºçãªã¬ãã¥ãŒ
Acewonders ããã®åç
Dear Erik,
Weâre truly sorry for the experience youâve had, waiting this long with no clear resolution is incredibly frustrating, and we completely understand your disappointment.
This is not the level of service we aim to provide, and we apologize for the repeated delays and lack of proper communication. Your order should have been handled much better from the start.
To make things right, weâre now preparing to send your order immediately and have made sure itâs at the top of our priority list. Weâll also ensure itâs shipped with tracking so you can follow its progress every step of the way.
Thank you for your patience so far, and again, we deeply apologise for all the inconvenience caused.
Best regards,
Acewonders
SCAM- never recâd jacket
SCAM- never recâd jacket.
Ordered a jacket in February. Itâs May 21st and still no jacket. Customer service replies, but makes excuses and will look into it.
DO NOT ORDER FROM ACE WONDERS
2025幎2æ16æ¥
èªçºçãªã¬ãã¥ãŒ
Acewonders ããã®åç
Hi Stacy,
We're so sorry to hear about your experience, and we completely understand your frustration.
This is definitely not the experience we want any of our customers to have. We want to help make this right, could you please share your order number with us?
Once we have your details, we'll look into this immediately and provide a clear resolution.
Thank you for your patience, and again, we sincerely apologize for the inconvenience.
Kind regards,
Acewonders
It took over 3 months for my order toâŠ
It took over 3 months for my order to arrive, I used there measurements chart and still didn't fit. After over 2 months I complained asked for a refund as"my order was already packed" wish I never ordered.....
2025幎5æ18æ¥
èªçºçãªã¬ãã¥ãŒ
Acewonders ããã®åç
Hello Benâ,
We're truly sorry to hear about the trouble you've had with your order. We understand how disappointing it must have been to wait so long for your parcel, only to find that the sizing wasnât right, even after following the measurement chart. Thatâs not the experience we want for any of our customers.
To make it up to you, weâd like to send you a replacement in a larger size, either 3XL or 4XL, whichever you feel would be the better fit. Just let us know your preference, and weâll get it shipped out to you as soon as possible.
We appreciate your patience and the chance to make this right.
Warm regards,
Acewonders
Please do not buy of this company! âŠ
One star is too much to give but there is no option for no stars so it will have to do. I have been trying to get my money back for 3 shirts that were never delivered. Many emails apologising but nothing really happened. Today I had a response on my last review, that was a bit different. Telling me these are not computer responses but of real people. And that they have been in touch to resolve the issue of stealing my money. Ofcourse no one has been in touch so again.. please, please do not buy of this company. They are full of rubbish. Lots of promises but sadly the outcome is the same! Your money will be taken and no clothing will come your way. Itâs a scam, and I will repeat this every week if I have to until I have my money back! Please do not buy anything from Acewonders. BTW itâs order number #AW525810 just in case you forgot. No contact was made other then the 10th apology and the promise to sort it which is getting a bit tiring now. Just refund me the money. No way that takes 2 months!
2025幎5æ20æ¥
èªçºçãªã¬ãã¥ãŒ
Acewonders ããã®åç
Hello Estherâ,
We're really sorry to hear how frustrated and let down you feel, and we completely understand why. This situation should never have taken this long to resolve, and we apologize for the ongoing delay and lack of clear action.
Weâve reviewed your order (#AW525810) again and are escalating this immediately to make sure your refund is processed without any further delay. Youâre absolutely right, it should not take this long, and weâre genuinely sorry that it has.
We know words donât mean much when trust has already been broken, but we are here, and we are taking steps right now to make this right.
Thank you for your patience, weâll be following up with a direct update shortly.
Sincerely,
Acewonders
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