Acorn Insurance レビュー 16,059

My experience so far has been comfortable and smooth due to Kallum Fortune's patience and dedication. He ensured I understood exactly what was happening and accommodated to my lack of knowledge on the claims process. He was proactive throughout the vehicle settlement and provided updates via email.

I have been this company for 4 years uber eats insurance.I got a new car .They would not insure me .They took 45 mins answering phone I.T problem .I had to talk to manager in the end .Car just come out they had not rated it ,so they would not insure me .Sat at Toyota garage for 2 hours trying to sort it out .I had to get another normal insurance until I got home to sort it out .🤦🏽‍♀️
I am so upset they caused me stress ,sat there trying to sort it .Its just a new car why they can’t find it in the system .
I am extremely disappointed with this company.

I made a trust piolet account just for this reason and If I could give 0 stars, I would. One of the worst customer service experiences I’ve ever had. It took nearly an hour just to find a working contact number, and when I finally got through, I was met with rude and unhelpful service. I was refused when I asked to speak to a manager and the call was eventually ended on me. Completely unprofessional and a total waste of time. I would strongly advise others to avoid. Spoke to jalila

I’m very disappointed with the customer service. I called and waited for about 30 minutes, but no one answered the phone. There was still no response after all that time, which was very frustrating

Great communication went through everything in detail and very helpful

Very pleased with the service I received today. Very nice man with a very calming phone manner. I appreciate him and the help and advice he gave. 5 stars

Absolutely amazing explained everything to me and taken his time very respectful lad will go a long way with his work

Charlie great guy knows what he’s doing highly recommend

I recently spoke with Nicola to verify my details online and she was incredibly helpful and patient. She answered all my questions clearly and gave me all the information I needed to know. I definitely recommend her for customer service 😊

Terrible experience. Paid for a policy, then got stuck in a pointless verification process with no clear instructions. I repeatedly asked what documents were needed to prove my freelance work, and no one could give a straight answer. Completely unprofessional handling.

Jordan who helped to do my renewal is excellent! Great customer service and spoke to me like a human! Amazing service! Been with acorn for a few years for two vehicles and will stay with them!

Verified my sons insurance and couldnt be happier with the customer service thabk you.

It was very helpful today to talk with Holly, she explained everything very well and answered my all the questions.

The rest of the members of Acorn were helping although when they forwarded me to the telematics team there was a lady who said they don't take imports although on there website it said they do. with my imported vehicles sometimes they don't show up on there reg check to find us a quote. She continued to say 'the reg is being declined because its a import' when i told her its not being declined. The woman i spoke to was called Cristina and she wasn't looking forward to helping me get a quote. She was quick to try to reject solving the issue. She kept claiming it was due to the vehicle being declined even after i mentioned it was due to it not recognising my number plate. She then refused to accept it wasn't declining and said all my quotes had expired but how can i get a quote if my number plate was "declining" When I called her out for this she then mentioned their sales teams were not in at the moment. After i asked for her name she started using simple manners.

I just spoke to Christine. regarding my insurance. A wonderful lady. Very pleased with Christine. THX

Was really worried that i was going to lose my car insurance. Called Acorn, got transferred to Kate or Katie, who helped me get back on track and honestly without her, I'd have been stuck without insurance on my vehicle. Literally saved me a lot of money and a lot of heartache. I'm so appreciative of her. Helped me massively

Alex on the phone was really helpful and clear, felt like she really went above and beyond

Very good customer service spoke to Laura was very helpful.

The staff are so helpfull and understanding of custers need and differculty about car insuranc but the help me through all the way until it was right thank you will recommend defo to my friends.