Acqua Garden ロゴ
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Acqua Garden レビュー 

418
•
TrustScore 5段階評価の3.5

3.3

ガーデン センター
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち2の評価

Terrible packaging. No box markings to say the contents were fragile. Some hand-written arrows, presumably to try to get the courier to keep the box upright. Nothing to indicate live plants inside.... もっと見る

5つ星のうち5の評価

I placed an order with this company, and something got delayed. And with the weather we have had this year, I am sure it had something to do with this. They sent a little sample package while the del... もっと見る

5つ星のうち2の評価

Sadly after previously wonderful orders my recent experience has been frustrating and very disappointing. One order came incomplete and included the wrong plants. The last order was never sent despi... もっと見る

5つ星のうち5の評価

As usual speedy delivery and excellent plants. All safely packaged and watered. All plants were healthy. Never any problem with orders, easy ordering. Planting and care instructions available on lin... もっと見る

企業情報

  1. ガーデン センター

当該企業による記述

Acqua Garden is an independent plants and garden products business, based in Oxfordshire. We are a modern company providing beautiful plants and other products through online sales channels. We offer fast delivery and seek to provide the best customer service possible. We love our customers. And we are all keen gardeners too. Gardening is such a wonderful, rewarding and relaxing activity and our central mission is to make gardening and growing fun, accessible and easy for everyone.

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3.3

まあまあ

TrustScore 5段階評価の3.5

418件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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3.3

すべてのレビュー

(418)

過去12か月のレビュー数: 53件

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5つ星のうち2の評価

Would not use again

Items were ordered, paid the extra for next day delivery. Received email saying items had been dispatched on the Monday but no sign of them Wednesday. Emailed to ask for an update twice but got no response. Then I received another message Thursday to say item had been dispatched which contradicts Mondays email. Eventually received plants on Friday. Do not bother paying the extra £8.75 for next day delivery is a waste of money. On a plus note, plants were well packaged and with the exception of one tray of plants arrived looking healthy and in tact. Probably will not buy from them again.

2024年6月28日
Acqua Garden ロゴ

Acqua Garden からの回答

Hi Dianne, just to respond on this as it is unfairly negative: your order was placed on Saturday 22 June and was then processed, packed and shipped on Monday 24 June (first working day after the weekend). We shipped this by Express Next Day with Parcel Force, who collected the package at 2.30pm on Monday 24 June. I have checked all emails and notifications and you are incorrect - the notification from us on 24 June was entirely correct, confirming shipping by Parcel Force Express on 24 June. Unfortunately Parcel Force failed to deliver next day as we had paid for. Becca here liaised with you throughout. As she also said in her email to you, we cannot control the very rare failures by Parcel Force. However, you were also refunded the additional shipping cost in any event! And as you know, the email on 26 June was Becca explaining this, saying she had investigated with Parcel Force, that they were late and we had shipped on time but that she had refunded the express shipping cost. So, I have to correct your unfair review. We take customer experience extremely seriously. Our plants are always excellent, and packed very carefully in bespoke packaging. And we always ensure that any issues are quickly sorted out, as we did here, even where it is the fault of Parcel Force. Anyway, happy gardening to you in any event! Jonathan

5つ星のうち5の評価

Amazing blueberry bush

Just bought a blueberry bush from these guys, because no local garden centres had any, it arrived super fast, well packaged and already has fruit on it.
Really healthy bush, I would definitely recommend them and will be using again.

2024年6月12日
自発的なレビュー
5つ星のうち5の評価

The peppers were in immaculate…

The peppers were in immaculate condition and are now growing strongly in the poly tunnel. I have never had such well packaged plants before. The 9cm plugs already had flowers forming and so will be laden with juicy peppers soon.

2024年6月3日
5つ星のうち5の評価

Sweert corn great packag

I ordered Sweert corn having been let down by other better known suppliers. They arrived promptly and best of all safely packed and protected so that the plants were not damaged.

2024年6月3日
自発的なレビュー
5つ星のうち5の評価

Great customer service

Our order arrived a day early and was well packaged. We ordered 5 boxes of plants and received a sixth box as a bonus, along with free gift cards for future orders. Altogether a positive experience.

2024年6月3日
自発的なレビュー

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