Adamans レビュー 

Amazing support team

After nearly a full month of back-and-forth emails (multiple times per week), I can confirm that the negative reviews about this company are accurate.

I placed a holiday order during a major promotion for three jewelry pieces advertised as 925 sterling silver, gold-plated, with moissanite stones. What I received instead were cubic zirconia stones set in cheap, gold-plated base metal — not sterling silver. The difference was immediately obvious.

To make matters worse, each item was shipped with GRA certificates falsely claiming the stones were moissanite. I had jewler personally verified the stones — they are cubic zirconia.

I contacted customer service and provided photos, documentation, and the certificates they themselves included. Two separate representatives acknowledged the mistake and confirmed the items were incorrect. I was told the cubic zirconia pieces were sent intentionally “so I would have something” while my real moissanite order was produced, and that I could keep the incorrect jewelry.

After weeks of follow-ups, a third representative suddenly claimed the entire promotion was a “system glitch” and refused to honor the advertised order — a textbook bait-and-switch.

When I requested a refund, I was told I would be charged a 15% restocking fee for their mistake.

Here’s the most telling part: the moment I mentioned that I would involve my American Express, I received a reimbursement notification within 30 minutes.
Something they could have resolved five weeks earlier without wasting my time.

This company is reckless, unprofessional, and deceptive. If you look closely, you’ll also notice they now operate under a different name on review platforms "The Jewellery Company"
"adamansjewellery.com", which appears to be an attempt to bury negative reviews.

Bottom line: They advertise sterling silver and moissanite, ship cubic zirconia in cheap metal with misleading certification, and only act when a major credit card company is involved.
Do not waste your hard-earned money.

bracelet very nice as described
unfortunately,it broke within a week😂

They’re jewellery is good and clean nicely cut pieces thanks for them

The product itself on my first order was fine and I assume the order in transit right now will be a well. The issue for me is that your company fails at setting proper expectations around delivery time frames. 2-3 days is what is quoted and weeks for custom work. Ive only ordered standard things so the initial time frame should have applied hower it took longer than expected. My second order is set to arive almostva week after is quoted arrival date. Its OK to under-promise and over deliver, but its never ok to over promise and under deliver. If you said it takes 7 to 10 business days which ends up being like 14 days in reality that would be better because if it shows up early id go WOW. Additionally when the first item was late I received and email stating I would get a gift as an apology and an additional 10 or 20% off my next purchase neither of which happened. Again I dont care about the gift or the extra percentage since prices are already reasonable its the fact that again in a separate instance you guys are setting improper expectations. So quality Good, truthful communication bad.