Adexafrance レビュー 11

Je déconseille fortement cette société.
Après l’achat d’un appareil auprès d’Adexa France, j’ai dû faire face à un refus de prise en charge en garantie, malgré le fait que le produit soit encore récent et que la garantie légale de conformité de 2 ans soit obligatoire pour tout vendeur professionnel en France.

Adexa France impose une garantie commerciale d’un an seulement, mais refuse d’appliquer la garantie légale pourtant prévue par le Code de la consommation. La communication a été difficile et je n’ai reçu aucune solution satisfaisante pour un appareil défectueux.

En tant que client, je suis très déçu du service après-vente et du manque de prise en charge. Je partage donc mon expérience afin d’informer les futurs acheteurs sur les difficultés rencontrées en cas de problème avec le matériel.

très bon prix et qualité
j'ai reçut mon appareil pro en 3 semaines

commande d'un réfrigérateur de bar le 15/06/2023, jamais livré. Après plusieurs mois à recevoir des explications fumantes par mail, je n'ai plus de nouvelles depuis le mois de novembre. Je ne suis bien fait arnaqué sur ce coup là.

ARNAQUE !!!!!!

Commande de 290,4 euros passé le 03/01/24 nous sommes le 31/01/24
Sur le site suivi de commande: expédiée en SUEDE !
3 emails envoyés aucun retour .
Entreprise jeune de fin 2022 . Encore une escroquerie.
Ca me fatigue.

Stole our money?,
We paid and they never delivered! outrage, i will be starting a small claim against them, stay tuned for more news! over 3 weeks delayed and no call or news.
Spoke to the customer rep and she was extremely assuring, as long as there is a cash refund for the delays i will be ok to consider you guys in the future for future business.
Lets see what happens!
So update:
I was told the the refund was meant to arrive in the next business days yet that did not happen. they must receive the item back which at this point i don't even know if it exists, but we shall wait until they new year, they are keeping my money hostage as for their mistake, at 0 interest rate. I have a feeling that if this continues into the new year i will be escalating this to small claims!, before they go bankrupt as this is truly unacceptable customer service and the markets will decide.
Keep you posted!
January 5 update,
We have hear nothing and still have not received our refund after the company Failed to deliver the goods. How long will they take?, we have sent notice and at this pace we are likely to start a small claims action against this company. If their customer service is this lay back when is about cash small businesses should avoid them at all costs! the clock is Ticking!
The saga continues, they don't take it seriously, so let the games begin notice was serve and the paperwork is ready to filed on Tuesday next week!

Absolute scam! Do not be tempted by their 'lower' prices. Product broke down in just 4 months and Adexa refused to replace or repair. They have a clear 12 month warranty period which I had every right to.

They buy cheap Chinese goods and simply brand it their own!! Quality does not last.

Awful management and customer service. Now out of pockets £800. Go somewhere else and pay a bit more - it will be cheaper in the long run. Terrible business!

Nous n'avons toujours pas reçu la facture correspondant à l achat. Les lampes chauffantes que nous avons commandés ne fonctionne plus au bout d'un mois d'utilisation. Aucune réponse du service clients.

Poor & Broken Equipment & TERRIBLE customer service.

Where to start! (I have all communication in writing with this company)
I had the worst experience I ever have had with any company I have had to deal with in my life. Adexa Direct Ltd, possibly formally Adexa Ltd?.This has gone on since November 2022 and it's still going on today.

I purchased a convection oven, it was faulty from day one and didn’t turn on (this was meant to be a brand new item).

After contacting them they told me I had to get a repair guy organised to fix it, pay to do it, or fix it myself then contact them. (which I rightly refused to do).
As they dragged this process out they then claimed after a month, the return window was closed and I had to pay for postage to send it back (and as you could imagine this was very expensive due to the weight of a commercial oven), I refused.

So they refused to collect and refused to give me a refund.

Luckily I brought it on my credit card so I was able to raise a chargeback and get credited the money whilst a lengthy dispute took place over three/four months with having to supply painstakingly lengthy & robust evidence.

As you could imagine at this point the amount of frustration and anger I went through over this. I finally won the chargeback claim with the credit card company on side.
But then to top it all off Adexa started demanding they need to collect their oven, providing unnecessary lengthy instructions to follow and they would not book a collection until all of this was carried out.
At this point I had my money back and I certainly didn't want a useless broken oven taking up space in my kitchen so of course they can collect it!

They wanted me to follow a 9 or so point instruction returns policy, which one of them was to take a photo to show how it was packed on the driveway. And until they saw this they were not going to book a collection.
So think about this, this is a residential address, what did they expect me to do, lug this massive oven out the front, pack it up and secure it to a wooden pallet, take a photo, then unpack, bring it inside and send them a photo! NO, especially after all they had put me through
! Of Course i said no, and so I responded saying I can have it ready on some available dates for them to collect, but they refused to book a collection date as I had not followed their instructions.

So I simply told them in an email it will be ready on a certain day, come collect it! I got it set up out the front on a pallet and they never collected it. (I thought they might do this, but had to try)
So I had to haul it back inside. Then I simply left it as I was exhausted.

A few months later I really had to get this large broken oven out of my kitchen space as the business was closing and I messaged them to inform them of this and the kitchen had to be cleared out. Suddenly they said they would book a collection and I was absolutely amazed.
We arranged a day, confirmed via email, and I informed them I would not be going to the lengths of preparing this for a collection, only for no one to show up and if no one collects this time round, I will take it to the skip at the end of the day (5pm). They then threatened me with court action!
The night BEFORE the collection, a courier company turned up to collect the oven and I explained it wasnt ready as they had booked it for the following day.

So with myself in this awkward position not knowing where I stood legally, left with a pointless oven that I had to keep forever, in my family home being threatened by this disgusting company, I don't know what to do..

My last email to them was, it is on the drive come rain or shine. I would continue to fight this because I know I'm in the right but I'm simply tired of this charade.

Ending note, do not buy from Adexa, yes their website is easy to navigate and they have discounted products but do you dare it?

J'ai commandé un cuiseur à riz, il est mentionné sur le site qu'il est envoyé d'angleterre, alors que l'entreprise est à Biarritz.
N'étant pas livré j'ai demandé où est le colis: 2 demandes par internet, un mail, un message sur la messagerie en anglais.
AUCUNE REPONSE, à l'évidence aucun remboursement.
FUYEZ

Commande reçu fin avril. ref:Four grill Professionnel Quartz Salamandre Double 360x245x295mm 3.25kW | AdexaQTO360
tout est en miette, impossible de s'en servir, aussitôt ouvert, aussitôt remballer, je les contacte le jour même pour un retour. Ils ont répondu une fois me proposant 30 EUROS. Valeurs du colis 180 EUROS, j'ai bien sûr refusé et ensuite plus de nouvelle aucune réponse et même leur ligne téléphonique n'est plus fonctionnelles ! ne vous faites pas avoir!! plainte déposer bien entendu