I had been experiencing a run of problems with my big industrial machine but just couldn't put my finger on the cause. After quite a bit of general research on the net I came across a really interesti... ãã£ãšèŠã
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An excellent company to deal with. I had a bad postal delivery which went to the wrong address, but once I raised this with the company they handled it very professional. I had to go find my parcel... ãã£ãšèŠã
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Absolutely wonderful, kind and caring company. Very knowledgeable and always go above and beyond to help. If you are looking for anything sewing related, these guys can help. Canât recommend them enou... ãã£ãšèŠã
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Great communication, help with finance. Quick support when needed urgent digitising done and even support with making it working on our new quilting machine at our premises. Really happy and feeling c... ãã£ãšèŠã
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AE Sewing Machines are the UK's favourite suppliers of industrial textile equipment. We specialise also in cutting, sewing and pressing equipment. From the beginning of your textile manufacturing process all the way to the end, we aim to be with you every step of the way. We offer everything from simple textile manufacturing solutions to sophisticated, yet easy-to-use automated machinery. We also supply a wide range of spare parts for all of the machines that we are able to supply.
Our service promise
We back up 100% of our customers
We give you tailored support throughout you're whole journey with us, alongwith pre-sales and after-sales support.
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Unit 1-3, Vauxhall Court, Vauxhall Industrial Estate, LL14 6HA, Wrexham, è±åœ
- 0330 332 6205
- info@ae-sewingmachines.co.uk
- ae-sewingmachines.co.uk
AE Sewing Machines
4.9
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A Great super fast service.
A Great super fast service.
Thank you
Will Definitely trade again.
5 Stars
Peter Ellis
Marine safety supplies ltd
2026幎3æ31æ¥
AE Sewing Machines ããã®åç
Hi Peter,
Thank you for leaving this review! It's great to hear you're happy with our service and we look forward to working with you again in the future :)
Kind regards
The AE Marketing Team
Correct bobbin case quick delivery
Found the exact bobbin casing for my industrial brother machine and now working fine will be ordering a spare.
2026幎3æ20æ¥
AE Sewing Machines ããã®åç
Hi Dee,
Thank you for leaving this review, it's great to hear that your new bobbin case has got your machine running again!
Kind regards
The AE Team
Incomplete item sent
Incomplete item sent. First purchase bad experience. How hard is it to get a simple order right? Disappointed
2026幎3æ19æ¥
AE Sewing Machines ããã®åç
Hi Chinedu,
Thank you for your feedback, I've looked into this with our team. The image on the website page for the item you ordered shows all the parts that are included. They are securely bagged up inside a box, and all were accounted for in the pre-postage checks when they left our site. The washers you have said are missing aren't listed or shown as being included with this product. Our team reached out to explain this and ask if anything else was missing, but as of yet we haven't heard back from you. Please get in touch to let us know if this is the case so we can arrange for a replacement to be sent out.
Kind regards
The AE Team
Courier let us both down AE made sureâŠ
Courier let us both down AE made sure we got our goods by sending them out again thanks a million
2026幎3æ18æ¥
AE Sewing Machines ããã®åç
Hi Kevin,
Thank you for leaving this review! Courier issues are frustrating for everyone involved, it's great to hear you were happy with the way our team resolved this :)
Kind regards
The AE Team
Very pleased with my order
Very pleased with my order
Ordering went very smoothly
and arrived very quickly
2026幎3æ11æ¥
AE Sewing Machines ããã®åç
Hi Thelma,
Thank you for leaving this review, it's great to hear that you're happy with the ordering process and our turnaround time!
Kind regards
The AE Team
Helpful on phone calls and when whenâŠ
Helpful on phone calls and when when emailing.
2026幎3æ9æ¥
AE Sewing Machines ããã®åç
Hi Pauline,
Thank you for this review, this is exactly what we aim for!
Kind regards
The AE Team
User friendly website and fast delivery.
2026幎3æ4æ¥
AE Sewing Machines ããã®åç
Hi Zee,
Thank you for leaving this review! It's great to hear that you found our website to be user-friendly and were happy with our delivery times.
Kind regards
The AE Team
AE Sewing Machines ããã®åç
Hi Helen,
Thank you for writing this review, it's great to hear that you're happy with our communication and delivery!
Kind regards
The AE Team
AE Sewing Machines ããã®åç
Hi Randa,
Thank you for leaving this review! The website is a constant work in progress so we really appreciate your positive feedback.
Kind regards
The AE Team
AE Sewing Machines ããã®åç
Hi Peter,
Thank you for leaving this review, this is what we aim for!
Kind regards
The AE Team
Outstanding service from start to finish.
Outstanding service from start to finish.
The customer service at AE has been excellent.
The team at AE are genuinely knowledgeable industry professionals These are not pushy salespeople and that really makes a difference.
We donât really write reviews⊠So when we do.. We do it because the company has made an impact. We need a great level of understanding when it comes to production methods ensuring we purchase something that will optimise our manufacturing not just increase our balance sheets.
They took the time to answer questions and were incredibly helpful throughout the process.
We recently purchased two new machines from AE and the whole experience has been seamless (excuse the pun). From delivery and installation to having a reliable point of contact and ongoing aftercare, the support has been first class.
Companies like AE are rare in the UK. Highly recommended.
2026幎3æ5æ¥
èªçºçãªã¬ãã¥ãŒ
AE Sewing Machines ããã®åç
Hi Kieran,
Thank you so much for taking the time to write such a lovely review! As a family business integrity means a lot to us, we want to make sure we're applying our industry knowledge to matching up customers with their ideal equipment. I've passed your comments on to the team (who all appreciate a good pun). :)
Kind regards
The AE Team
AE Sewing Machines ããã®åç
Hi,
Thank you for leaving this short and sweet review!
Kind regards
The AE Team
FANTASTIC PROMPT SERVICE
2026幎2æ26æ¥
AE Sewing Machines ããã®åç
Hi Chris,
Thank you for your review, this is what we aim for!
Kind regards
The AE Team
Slow to respond to email enqs.
Once I managed to communicate with somebody, I got the information I needed and it was delivered safely and is exactly what I wanted and needed.
My one criticism would be slow to respond to email enqs and provide regular updates. I got the information I needed by chasing them.
2026幎2æ24æ¥
AE Sewing Machines ããã®åç
Hi Lindsy,
Thank you for your review! I've raised your feedback about response times with the team. We appreciate you bringing this to our attention and are now reviewing the email security quarantine system which occasionally holds emails back.
Kind regards
The AE Team
Excellent service and best sewingâŠ
Excellent service and best sewing machine shop near London .
Great offers on high quality and professional material . Fast delivery too
2026幎2æ20æ¥
AE Sewing Machines ããã®åç
Hi Nathalie,
Thank you for writing this review. We might not be the closest geographically but our agents travel all over the UK from our central location in North Wales!
Kind regards
The AE Team
Excellent fast service
Excellent fast service. Kept informed of progress of order. Well packed goods.
2026幎2æ16æ¥
AE Sewing Machines ããã®åç
Hi Hilary,
Thank you for leaving this review, it's great to hear that you're happy with our turnaround times and communication :)
Kind regards
The AE Team
Always very prompt with our orders.
Always very prompt with our orders
Great communication.
2026幎2æ10æ¥
AE Sewing Machines ããã®åç
Hi Andrew,
Thank you for leaving this review. Quick turnarounds and great customer service are always what we aim for!
Kind regards
The AE Team
AE Sewing Machines ããã®åç
Hi Dawn,
Thank you for leaving this short and sweet review, it's great to hear you're happy with our service!
The AE Team
Brilliant service in helping to findâŠ
Brilliant service in helping to find exactly the right needle for my singer industrial machine. Such a relief
2026幎2æ13æ¥
AE Sewing Machines ããã®åç
Hi Jinnie,
Thank you for leaving this review! Our parts team are always here to help :)
Kind regards
The AE Team
I was disappointed with my experienceâŠ
I was disappointed with my experience with AE Sewing machines. I only chose to buy from them after reading good customer service reviews.
I received my initial order very quickly which was amazing, unfortunately the machine had a couple of chips on the arm plate.
I understand these things happen but the lady I spoke to about it was very abrupt and short. I was told to âjust return it, we sell loads of theseâ. I did ask if the return would be at my cost and was told in the same manner to âsend in my invoiceâ.
I returned the machine and requested a replacement. I had to call twice to chase my replacement which I did receive and am happy with.
I am just going to cut my losses on the return costs of the damaged machine, I will not be spending any more of my time or money with AE Sewing machines. Hopefully my experience was just a blip and others will have better service.
2026幎2æ3æ¥
AE Sewing Machines ããã®åç
Hi Claire,
Thank you for leaving this review. We have discussed the issues raised in our morning meeting to establish where we went wrong in this instance and how we can resolve this.
In terms of the machine itself, being a portable blind hemmer rather than a standard machine with a table, etc. it was not subject to our usual build process. The machine is delivered to us as a complete unit, and we unfortunately didn't pick up on the manufacturers issue with the chips before sending it out to you.
It is important for us to receive a faulty product back before issuing a replacement as we need to carry out checks to establish that the same faults aren't present. As we don't have your delivery invoice (as you have explained, you were just going to cut your losses) we have instead refunded you £10 from your order value in the hopes that this will cover the cost.
We apologise for not meeting your customer service expectations on this occasion, as this is not the standard we hold ourselves to. Although it isn't what we want to hear, your feedback helps us to improve.
If you need any advice or have any questions about the machine going forward please don't hesitate to contact us.
Kind regards
The AE Team
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