Aerless レビュー 

Shipping was so delayed that I did not get the product in time for my travel. I attempted to return the item well within the approved time frame and even paid the return shipping fee but Aerless would not respond to my return requests or my email messages. They have no customer service telephone number to call. So I am stuck with a product I will never use. Strongly suggest ordering a similar product from a different vendor given the poor customer service.

Horrible customer service.

I absolutely hate doing business with companies that market as a US based business but are actually overseas.

The product is not the quality advertised. You can get the same poorly built product for a fraction of the cost on Amazon.

They offer a "moneyback guarantee" but they don't. They make you buy the shipping label out of pocket meanwhile the have all your money, Why not deduct it from your refund? Poor business practice.

While I did encounter an issue with my order, their customer service team resolved it quickly and professionally. They offer 24/7 responsive support, and they truly stood by their guarantee. It’s rare to find a brand that combines such a clever, space-saving product with a customer-first attitude. If you're a frequent flyer looking to skip the baggage carousel, this kit is definitely worth it.

This a such an amazing buy! Thank you! As a flight attendant, I use this bag every day!! I had an issue with the 2nd bag and the customer service took care of it right away. Typically at other companies it takes more than a week to hear anything back, but not here..here they respond promptly and fix the situation right away!! Amazing product, amazing customer support and great company! Def recommend and support this brand!

Service is horrible based on my experience. Trying to move items from my 93 year old father’s house that require a deadline. I was told the items would be there but obviously they were not. I had a neighbor pick up the baggage when it finally arrived and tried many times to return items and get a refund. This did not happen so my 93 year old father is out @$100.00 if which he desperately needs considering his age and condition. DO NOT USE THIS COMPANY VERY UNRELIABLE AND NO CUSTOMER SERVICE.

I bought an Aerless vacuum bag set for our trip to Iceland well before we were scheduled to leave. As our departure date got closer, I realized I still hadn't received a tracking number. I contacted customer support, and within a few hours they replied that they were looking into it.
Over the next couple of days, they kept me updated with additional emails. They let me know the package had reached my state, upgraded the shipping to Priority at no extra charge, and even sent another email to assure me they were monitoring the shipment to make sure it arrived before my trip. It showed up three days before we left.
My husband and I always travel internationally with carry-on luggage only, especially when we have connecting flights, so packing efficiently is important. I couldn't be happier with these bags. I packed our jackets and sweaters into the sleeves, and they compressed everything beautifully. I also have a backpack that tends to get a little too wide, and these bags helped keep it compact enough to avoid having it gate-checked.
I purchased a set of four bags and even ordered an extra pump just in case. The product worked great, and the customer service was exceptional. Thanks, Aerless—A+!

I ordered and had questions about the delay, which is the fault of the 3rd party shipper. And the response was immediate and decisive and they are helping move this along. Great service. Friendly response.

Superb communication from the aerless team via email and the product has arrived today and I have tried it with a big puffy fluffy blanket and it did what it said it would I am very impressed overall and it was a quick delivery and updates from the team at every stage of the journey 5/5 would definitely recommend as it’s a quality product !

My experience with Aerless has been extremely disappointing.

I placed my order on 25 July, my payment was taken immediately, and since then communication has been minimal. Because I needed the item before 5 August, I contacted Aerless multiple times requesting an update on my order and asking whether it would arrive in time.

For the majority of my enquiries, I received only automated AI responses stating that someone would get back to me. After finally hearing from a customer service representative, I was told that my order had already shipped and that delivery typically takes 7–10 business days. However, I was still not provided with any usable tracking information. Being told that "tracking will update closer to arrival" is simply not good enough when a customer is trying to plan around a deadline.

Due to the lack of certainty around delivery, I also requested to cancel my order entirely. Unfortunately, that request has received no response either. My money has already been taken, yet I still have no meaningful tracking information and no confirmation as to whether my cancellation request is even being considered.

As a customer, I don't think it's unreasonable to expect:

Clear communication.
A working tracking number once an order has shipped.
A timely response to a cancellation request.
Confidence that my concerns are actually being addressed.

Instead, I was left chasing updates, relying on automated replies, and wondering where my order actually is.

Good products are only part of the customer experience. Communication, transparency, and customer support are just as important, and unfortunately Aerless has fallen well short of expectations. Based on this experience, I won't be purchasing from Aerless again, and I cannot recommend them to others.

The response was prompt, thorough, and well communicated. It required some follow up, which I also received very timely.

quick response ! Excellent communication. This is what separates good companies from GREAT Companies.

Prompt,efficient great service.Great Product.

One of the zips lost its track because a small piece of thread was sticking out while I was closing it. I tried fixing it on my own but the zip tracks wouldn't close. Took it to a cobbler and handyman who was also surprised that it could not be fixed.

Ultimately, I wrote to customer service through their website form explaining my situation.

They replied the next day via email, offered some suggestions to fix it, but that did not work either. I sent photos of the issue to the email.

They apologised and sent a replacement bag which I received within the week in Singapore.

The service officer's name was Jovan. A big thank you for resolving the issue.

Delivery was quick. The little air pump is very powerful for its size and very easy to use. The bags compacted my travel gear effectively. One of the bags didn't work properly and was replaced promptly under the lifetime warranty with no problems. Overall a great product and excellent back up service

I am unable to track my order that was placed 2 weeks ago as the site is unable to open. I ordered through apple cash and there is no way to dispute or get a refund. When I try to contact there is no site available for customer service or my order status

The bags are super! My husband could pack more clothes than usual! I recommend them. They are much better than the cheap bags from Amazon and you don’t need a vacuum cleaner.

Looking forward to receiving and using these bags on an upcoming trip. My friends love them. Additionally their customer service is outstanding. Highly recommend.

I can only speak for the customer service and communication. (Backstory:bought this for a trip in a month, knew i was moving so thought id buy this ahead of both. Because it took longer than expected, i reached out them to ask for them to hold the package or delay sending since i didnt have a forwarding address yet). Once i reached out, they were apologetic about not being able to delay delivery but offered to send me a replacement, totally unprompted and on a weekend. I understand shipping can take time, l think weve become skewed with prime/2-day shipping. I dont see long ship times as a reflection on the company. Im still excited to try this product and add it my travel gear

I've just placed my order for the Aerless™ Vacuum Kit 2 pack from the UK. After a good deal of research, I chose this product as felt reassured that it has a Rechargeable air pump, Waterproof anti-rip nylon, 100 day hassle-free return, and of course, the lifetime warranty. The latter shows that the brand has every confidence in the standard and quality of their product. I'm impressed with the service so far and am looking forward to receiving it.

Great customer service. Hard to find that these days. Thanks Aerless.